CE
Craig E
Active since Jul 2013
21
Reviews
0
Industries
Reviews
21 reviews49 months ago
Vodacom service...
I please would like to request an early termination quote on 2 of my mobile contract.Both mobile device numbers are not available for me to provide to you as they are not in use.I can however provide me ID No: 8106105116088 to please assist with getting or providing the settlement quote.My address is 6 Murray Road, Kibler Park, Johannesburg 2091Postal address: PO Box 990427, Kibler Park, Johannesburg, 2053.Craig Anthony Eagar0727448792I'm a cash paying customer normally paying on the 25th of every month.The devices in question I'm paying R199 on each contract, it was taken over 24 months. The reason for me wanting to settle the contracts is due to the phones (Huawei P40 Lite) not being comparable to the Google app or services, I have decoded to sell the phones and would like to purchase or take out another 2 contracts for Samsung devices.I had called in earlier after struggling the current number I have is a prepaid number and without having the mobile numbers of the contracts the calls keeps on getting disconnected, or I keep getting transferred from 1 department to another. I called both 082 1946 or 0821958 and unable to get the settlement quote.I was also advised of a penalty of R5000 odd per contract and received termination dates being 2024 or 2025, however I already had both contracts about a year or close to or could possibly be a little over, so I find it very hard to believe that I still need to pay another 2 or 3 years. I was then referred to the billing department and my calls were then dropped.As a very frustrated client I'm asking for assistance in having this matter resolved promptly, I have turned down all other networks before and now Vodacom giving me issues.Please assist with a settlement quote should as I would like to settle the existing contracts.Please get back to me on 0727448792 as this is my only number I'm available on.Thank you.
148 replies
61 months ago
Query not resolved how long, no feedback
Dear Victoria, I tried calling to speak to you and told u don't answer phones.Please let me inform you and your team yet once again, I was with Vodacom, my contract came to and end after 24 months, I then moved to mweb.In the month that I had Mweb my fibre line was only activated on 18th Febuary. I originally had Vodacom setup and install the fibre line, when moving to mweb I had advised I had my own router and line, I just needed the service activated. After endless calls emails etc etc eventually I was told my router was not compatible. I was then sent a router from Mweb, nobody came out to install anything, I had to struggle on my own to have the router setup.Now I'm advising you I will not be paying any installation fees or costs as nobody did anything besides just courier me the router.My Voip line was only activated shortly after the 18th Feb +- 3 days later as I had been waiting for the line to be ported. I was then advised that the porting was unsuccessful, after a big sanario I agreed to use the number Mweb provided me with.The internet is offline some days due to outages, whenever I need help from mweb I have no assistance or told differently from what I was first told.I paid for the full month 25th Febuary, I advised now yesterday I want the line/ service cancelled.Please do not bill me for the new month as I'm not willing to pay for another month ontop of having to pay all these fees.I am prepared to pay for a router and that's all, no installation was done so I will not pay for any installation.I called earlier and was advised a mail would be sent to whoever regarding this.Please have the termination quote re-looked at and advise ASAP as I am not paying anything on the account until such time all this is resolved.I have had endless problems with Mweb as well as the service received, and unfortunately the biggest mistake I could have made.I am willing to take this matter as far as possible to get feedback and assistance with this account.I don't know how u guys can charge for installation when nobody even came out, I have struggled with mweb from day 1 already.Please advise so we can have this matter resolved urgently.Thank you.Kind regards,Craig
0 replies
61 months ago
Very unhappy with service
Good day,Please call me regarding my account which is 3x what it suppose to be.This is not on, I left mweb to move back to Vodacom and the service is worse.I'm supposed to be billed pro rate from 22/03/2021 to date, fine.Before cancelling my existing account with Vodacom I had to pay an outstanding balance, I moved then to mweb. Mweb didn't give me good service therefore I moved back to Vodacom, Yesterday I get a bill 3 x the amount???As per attached I'm billed for an existing contract, how is that possible? I had an existing fibre line, all that was done is a new router was sent to me, the fibre line working fine and no problems what so ever.I did not use the line prior to cancelling therefore Vodacom refunded me R1750 for the month not used.So from the 22/03/2021 to date I'm billed 3 x the amount.Please advise how is this possible, when cancelling and taking out a new contract I had to Pay the outstanding amount which was done, proof had to be sent as the vetting was declined when taking out a new contract, it was paid and the new line is approved, and been working since, so how can I be billed for previous months???Please speak to Nobulelo who cancelled my contract.16 March I paid an amount R1000 odd , for the first contract to be cancelled as the vetting said I had today the fee. The previous month i was refunded R1750 as the line was not used.Now again why am I being charged for cancelling something that was already paid up, refunded, I had to pay in the balance now I need to pay 3 x the amount.Please get back to me with answers. I have called the call centre 5 x today after being put on a dead silence 30min each time and they telling me what the reading from the statement! I want the problem sorted out, there obviously os something wrong somewhere and I need this to be resolved urgently.Should no feedback be received I will cancel again with Vodacom and this time for good.The service is pathetic I have received and now.I will be logging a complaint as this is not on.8106105116088Please get back to me with feedback.Thank you.Kind regards,Craig Eagar
53 replies
63 months ago
MWeb Fibre - Dont waste your time, worse of worse service
Good day,I been laising with Eugene from your technical team, today is the 15th day and still nobody internet working ?I received the router but have not received the MWEB box that plugs from wall to main router.I had my existing Nokia router, I was told by Eugene that the setup cannot be used via the Vodacom Nokia infrastructure Please advise how and what happens now as this is not my fault, I've wasted how many days, tried just about everything with your IT Department, I have spoken and treated to take my business elsewhere and yet 15 days I still am no further from day 1 when applying for the service If nobody is willing to help me I need to be compensated for my time, and everything else I wasted on the poor poor service received I never agreed on wanting new devices as I had my own which worked till the very last minute using my Nokia Fibre Line Everytime I speak to somebody I have to wait 48 hours and more everytime which is more than ridiculous!I have spoken to Brenda I spoken to her superior I have spoken to how many consultants and no luck from anybody Please urgently advise a way forward?My number 0727448792.ID No: 8106105116088Awaiting your urgent response Kind regards,Craig
56 replies
72 months ago
I requested a refund yet the stuff still gets delivered
Despite the fact I ordered 29/04/2020 I received 2 of my items, I sent how many emails, I called in how many times, I laid howany complaints the other two items of my order has still not arrived, today 18/05/2020 1 of my items I requested to be cancelled has now been delivered, after I already went else where and bought 1, I called in on Friday saying I wanted a refund, now the **** gets delivered. Please arrange for somebody to collect and refund me on my order. Online order No: 205535646 I please want my refund and I expect it NOW like yesterday as Game wastes peoples time and money. I will never buy from Game again.
420 replies
72 months ago
Do not recommend, do not buy from Digital Experience
I placed a order for a Panasonic HiFi System 29/04/2020, before ordering I spoke to a lady whom said I can pay for the order and would arrange delivery once payment reflects. I paid for the order, I have allowed a week since payment there after I was informed that they had no stock tgeyy were trying to source a unit from the suppliers otherwise I would get a refund. I have called in almost everyday for the past 3-4 days as I was asked for banking details and refunded would be processed. I then spoke to a Grant Friday saying he was speaking to the manager for a refund, I called Monday and was told by Ryan the refund would be processed. I sent over 5 emails requesting feedback and nobody has the decency to respond. I sent proof of payment and yet they do not bother responding. It's totally unacceptable and I will never ever do business with Digital Experience again. I also do not recommend anybody to buy from them. I am now left with no choice to either take legal action or go to the store and help myself with items to the value of what I paid. [Order #22469] (April 29, 2020). I want the store manager or somebody higher to respond to me or my request. This is not fair to do those to customers, if you say you will do something God dam do it!!! Please provide me with my refund or get a unit delivered to me ASAP.
0 replies
72 months ago
Game after responding still no response
I am waiting in my order, I was told I would be called in 72 hours, yet still nobody has gotten back to me? I need my order delivered or I need my refund?
315 replies
72 months ago
Pathetic Service and waste of time
I have ordered a Lawn mower and blower I have been on website and clearly shows this item can be delivered at stage 4 lockdown. I placed the order online and 8 days later get delivered a sander and bottle without any documentation. I called in 2 separate times today after waiting 30min plus just to get somebody to answer. I am now told that the items cannot be delivered, however if I go anywhere else I can walk out with a mower. My order No: 205535646 Please arrange a refund or get the item delivered. The service is up to **** and will never buy from Game again. This is totally unacceptable as we waiting like.idiots all along for the ****. Game false advertises. Please contact me to sort out 0727449792
210 replies
77 months ago
Vodacom Fibre Waste of Time
Dear Vodacom Support Team, I have had no internet service on my Fibre line since last week Thursday, I called in and a call was logged. I have waited and no response received from anybody?Please advise as my Nokia modern is showing not green light for internet.It is a pain and and waste of my time that each day I need the internet my home line does not work either even Its an emergency Vodacom clearly don't give a dam.The operator could not help me over the phone after doing each and every step. I have been with no phone and internet the past 6 days and although the previous Technician knows how to resolve he will not bother trying to help to resolve as I contacted him as a last resort.It's been how many hours later sms nobody gets back to me.I'm highly discussed with Vodacom's so called service as it's a constant issue.I want to be compensated for each day I have no internet as it clearly seems to be a issue with Vodacom. I was given a SR number but misplaced it, now another call needs to be logged to get a technical to come sort out the problem how many days must I sit without a service I'm paying R1850 a month.Please advise who can tell me what's going on and how will I be compensated for Vodacom's couldnt care attitude and bad service???I want somebody to contact me and advise how and when a technician will be sent to sort out whatever issue it is.I'd No: 8106105116088CA Eagar0727448792
122 replies
80 months ago
Vodacom Fibre Worst Network, Worst Service and waste of time
Dear Humayd, Please advise what is the progress on my query? I am now going to lay complaints on HelloPeter. I would like a contact person of a manager as well as I need action taken for the poor and pathetic Service received from the Vodacom Fibre Department. I have asked over and over many times for the same thing over and over.I need my Yealink 2nd device activated, I requested for my router username and login details on website to either be provided or reset.????!!!!!???!!! This is simple request, why should it take weeks and months for my query to be resolved?????? I would also like to be compensated on or towards my monthly bill as I had endless issues with Vodacom since I taken out the contract, my second line doesn't work. My routers cannot be setup as your technician/ Installers changed the details when doing the installation. I'm a very very unhappy customer as I thought Telkom was worse service, I closed my Telkom account thinking Vodacom would be better yet, not by far. I can't even get Vodacom to provide me with a Pre-Mature Settlement to close the contract and move to a "Service Provider" I can call a "Service Provider" . I'm very very disappoint and I will never recommend Vodacom to anybody, by far the worst service you can get if you can call it "Service"!!! I'm hoping I will get some sort of response as I'm will now complain as far as I can go to get feedback from Vodacom!!! People should know how useless Vodacom are and should never consider changing over or moving or getting any service from Vodacom Surely somebody can advise what is going on??? Reference No: SR190916-716052
210 replies
Review Distribution
5 Star
0 (0%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
2 (9.523809523809524%)
1 Star
19 (90.47619047619048%)