MA
miriam A
Active since Aug 2013
5
Reviews
0
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Reviews
5 reviews30 months ago
I go there at least twice a week to meet up with friends
I go there at least twice a week to meet up with friends. Whether it us for the Monday pizza special or just an ordinary night where we have pasta or chefs special. Fantastic warm, cosy atmosphere and staff is on top of their game and the Owners are customer centric and have introduced many new initiatives and have really gone out of their way to introduce new menus. It is much go to place I love it.🤗🤗
0 replies
81 months ago
Kaelo changed Xelus Service from good to extremely bad
I have been waiting for the past 4 months to be paid. Escalating does not help. Phoning weekly does not help. The team leaders and managers are forever not available no wonder the service is probably the worst ever experienced. There should be recourse that we can have against companies like this that take our money and then use incompetence’s as an excuse to delay payment. I have names of probably 10 different agents, a teamleader called Dorsa a claims consultant called Verona none of them have been able to provide an update. How incompetent.
0 replies
102 months ago
MTN WiFi Data Signal for past month picking up EDGE instead of 3G or LTE in Milnerton
At the beginning of November for some or other reason I started experiencing bad signal at my home in Milnerton on my MTN Data, only receiving EDGE no LTE or 3G.Prior to this for the past couple of months I had no problem with MTN. After checking Cell C WiFi and Vodacom WiFi which gave me LTE and 3G.I phoned MTN customer care. The consultant made me change several of my mobile networks settings including the mode and added additional APN name.This made no difference. If I take the device and sim to work which is in cape town I do not have the same problem.I reported this back to customer care and was told that this will be forwarded to the coverage team.I then went into MTN store at Canal walk and the consultant checked my settings and reverted back to the way it was. on 8 November I sent an email to customer care REF ********** 5. The response I received via email " network tower 1393 Unicorn Container Lines is currently being remotely accessed by our network technicians, please monitor for a few more days and advice if problem persist - we apologize for the inconvenience caused ". This is now a month later and this morning I phoned the coverage team and the lady I spoke to could not find the previous ref no it appears the call was closed without resolution. So now I have a new ref no ********** 0. So I am not holding my breathe, but I would like to know how MTN plans to resolve this.
105 replies
103 months ago
Excellent Customer Service
My daughter Lailaa has a Toy Pom called Jager. He is 6 months old and the love of her life. On Monday 6 November, we decided to look into insurance / medical aid for Jager. The first company that came up in search engine was Dotsure. I requested a quote online and within minutes I received a call from Tarryn Wright. Not only was she professional in the way she conducted herself, she knew the product that she was selling and the different options. I told her that I will discuss with my daughter and that she had to call me the following morning at 11:00. Then she called me and my daughter was still in lectures. Then she said she could call me later. Then I asked her to call me at 17:30. Then I emailed her to say I am running late call me later. Really I was not trying her patience or testing her, BUT if I was, she passed all of this with flying colors. She phoned at 17:45 and again explained everything in detail to Lailaa and answered all our questions until 18:10. My daughter took the superior plan for Jager because we decided to look no further than the EXCELLENT!!! service that was provided by Tarryn Wright from Dotsure. Companies should look after staff members like this that put the client first, second and last because they are few and far between. Thank You Tarryn for a wonderful Customer Service Experience. Miriam
61 replies
127 months ago
Unlimited Call Contract
When MeAndYouMobile started out in May with the unlimited contract for R300.I was one of the first to join and take the chance. I paid the monies required and received my sim and was very Happy that the service was efficient. So I ran with the MeandYou mobile sim until my Vodacom contract terminated. I ported my Vodacom number ..again I was impressed. All of a sudden yesterday I get a call barring on my phone. When I phoned the MeAndYou call centre before 17:00 I held on for over 7 minutes and gave up. I emailed and the response I got was that I was in breach of contract for not using 50mb of data. Guys are you for real or do you want to push us into a new contract because your new price is R399.for unlimited contracts. 100mb of data is R25.00. Let me tell you that I have 3 colleagues that I advised on Monday to use YouandMe, I have just stopped them. The least you could have done was phone and said what your intentions were, not cowboy style, Now I am told my contract cannot be reinstated. I am still waiting for a manager to call me for the past hour. The manager would have called me in an hour ago. I am not holding my breath.Change your name To MEandME
75 replies
Review Distribution
5 Star
2 (40%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
1 (20%)
1 Star
2 (40%)