BG
bhavna G
Active since Aug 2013
5
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0
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Reviews
5 reviews89 months ago
Most Unprofessional Bosch Centre Called Super Auto Centre
Most Unprofessional Bosch Centre Called Super Auto Centre My first and last experience with Super Auto centre based in 124 Sandile Tulsi Road , Durban. I booked my car in for a diagnostic and spoke to a man named Feroz. He assured me that they would be able to diagnose my car as they are A Bosch Centre and will inform me step by step with regards to why my engine of my car was making a noise. Without any permission or authorization from me, Feroz then started stripping and so called repairing my car. Evashni who misleads every customer and tells them if they have a warranty, Super Auto can work within the warranty but she lies. For eight weeks I as the customer had to call Evashni and Feroz... all they could say is they are still busy with it. No quotation was sent to me before the repair however Evashni was very quick to ask my warranty to pay them out even thou I didn’t have my car. After going to visit them to check on my car...I found my car stripped in pieces without my permission. Feroz refused to come and see me, instead sent a Hitman to threaten Myself and My brother. They assured me that the next week the car will be ready. Evashni at no point called me to tell me the cost of the repair. On the 31 October 2018 I went to fetch my car, evashni very quickly called My warranty which paid Super Auto out R30000, after they refused to give me the car and started demanding and additional R26000. Feroz claimed the bill was R56000 and I question him about why couldn’t he inform me before the repair...apparently he does this all his customers where he always repaired without a quotation and holds back customers car and demands and tries to extort so much of money. After finding out that the name of his business is actually SSS FITMENT CENTRE T/A SUPER AUTO who is owned by Sumaya Kadher. I also found out that Super Auto isn’t a Bosch Centre and that he is fronting as a Bosch Centre. I informed BOSCH SOUTH AFRICA. I also lodged a complaint with Motor Industry Ombudsman. A week later Robin Naidoo from RMI who is supposed to be a neutral party contacted me...Robin insisted I withdraw my complaint from ombudsman then only he can mediate this problem, he didn’t listen to my side of my complaint...what a joke from RMi who supposed to have a Code of Conduct to follow yet tries to threaten a customer to drop complaints instead of finding a solution. Robin Naidoo a consumer specialist from RMI Durban is a Biased man. There’s so many other people who has faced the same problem from Super Auto as me. All positive comments about Super Auto on hellopeter is posted by Super Auto themselves. Feroz has a fake profile on Linked in saying his name is Feroz Hassan and is the owner of Super Auto so if you have a legal case against him, you would charge a person by the name of Feroz Hassan but his real Name is Feroz Sayed. It has costed me thousands of rands just to get to work and back for over 10 weeks as Feroz is still holding my car. How can Bosch South Africa have their signage on Super Auto Board on 124 Sandile Tulsi Road, durban? Is this how Bosch South Africa affiliates itself with frauds and thieves. Is this how RMI appoints their consumer specialists who doesn’t even bother to hear the customers side but sides with their member and accepts this type of business. I still do not have my car as it’s in Possession with SSS FITMENT CENTRE T/A Super Auto.
0 replies
90 months ago
Most Unprofessional Bosch Centre Called Super Auto Centre
Most Unprofessional Bosch Centre Called Super Auto Centre My first and last experience with Super Auto centre based in 124 Sandile Tulsi Road , Durban. I booked my car in for a diagnostic and spoke to a man named Feroz. He assured me that they would be able to diagnose my car as they are A Bosch Centre and will inform me step by step with regards to why my engine of my car was making a noise. Without any permission or authorization from me, Feroz then started stripping and so called repairing my car. Evashni who misleads every customer and tells them if they have a warranty, Super Auto can work within the warranty but she lies. For eight weeks I as the customer had to call Evashni and Feroz... all they could say is they are still busy with it. No quotation was sent to me before the repair however Evashni was very quick to ask my warranty to pay them out even thou I didn’t have my car. After going to visit them to check on my car...I found my car stripped in pieces without my permission. Feroz refused to come and see me, instead sent a Hitman to threaten Myself and My brother. They assured me that the next week the car will be ready. Evashni at no point called me to tell me the cost of the repair. On the 31 October 2018 I went to fetch my car, evashni very quickly called My warranty which paid Super Auto out R30000, after they refused to give me the car and started demanding and additional R26000. Feroz claimed the bill was R56000 and I question him about why couldn’t he inform me before the repair...apparently he does this all his customers where he always repaired without a quotation and holds back customers car and demands and tries to extort so much of money. After finding out that the name of his business is actually SSS FITMENT CENTRE T/A SUPER AUTO who is owned by Sumaya Kadher. I also found out that Super Auto isn’t a Bosch Centre and that he is fronting as a Bosch Centre. I informed BOSCH SOUTH AFRICA. I also lodged a complaint with Motor Industry Ombudsman. A week later Robin Naidoo from RMI who is supposed to be a neutral party contacted me...Robin insisted I withdraw my complaint from ombudsman then only he can mediate this problem, he didn’t listen to my side of my complaint...what a joke from RMi who supposed to have a Code of Conduct to follow yet tries to threaten a customer to drop complaints instead of finding a solution. Robin Naidoo a consumer specialist from RMI Durban is a Biased man. There’s so many other people who has faced the same problem from Super Auto as me. All positive comments about Super Auto on hellopeter is posted by Super Auto themselves. Feroz has a fake profile on Linked in saying his name is Feroz Hassan and is the owner of Super Auto so if you have a legal case against him, you would charge a person by the name of Feroz Hassan but his real Name is Feroz Sayed. It has costed me thousands of rands just to get to work and back for over 10 weeks as Feroz is still holding my car. How can Bosch South Africa have their signage on Super Auto Board on 124 Sandile Tulsi Road, durban? Is this how Bosch South Africa affiliates itself with frauds and thieves. Is this how RMI appoints their consumer specialists who doesn’t even bother to hear the customers side but sides with their member and accepts this type of business. I still do not have my car as it’s in Possession with SSS FITMENT CENTRE T/A Super Auto.
0 replies
90 months ago
Most Unprofessional Bosch Centre Called Super Auto Centre
Most Unprofessional Bosch Centre Called Super Auto Centre My first and last experience with Super Auto centre based in 124 Sandile Tulsi Road , Durban. I booked my car in for a diagnostic and spoke to a man named Feroz. He assured me that they would be able to diagnose my car as they are A Bosch Centre and will inform me step by step with regards to why my engine of my car was making a noise. Without any permission or authorization from me, Feroz then started stripping and so called repairing my car. Evashni who misleads every customer and tells them if they have a warranty, Super Auto can work within the warranty but she lies. For eight weeks I as the customer had to call Evashni and Feroz... all they could say is they are still busy with it. No quotation was sent to me before the repair however Evashni was very quick to ask my warranty to pay them out even thou I didn’t have my car. After going to visit them to check on my car...I found my car stripped in pieces without my permission. Feroz refused to come and see me, instead sent a Hitman to threaten Myself and My brother. They assured me that the next week the car will be ready. Evashni at no point called me to tell me the cost of the repair. On the 31 October 2018 I went to fetch my car, evashni very quickly called My warranty which paid Super Auto out R30000, after they refused to give me the car and started demanding and additional R26000. Feroz claimed the bill was R56000 and I question him about why couldn’t he inform me before the repair...apparently he does this all his customers where he always repaired without a quotation and holds back customers car and demands and tries to extort so much of money. After finding out that the name of his business is actually SSS FITMENT CENTRE T/A SUPER AUTO who is owned by Sumaya Kadher. I also found out that Super Auto isn’t a Bosch Centre and that he is fronting as a Bosch Centre. I informed BOSCH SOUTH AFRICA. I also lodged a complaint with Motor Industry Ombudsman. A week later Robin Naidoo from RMI who is supposed to be a neutral party contacted me...Robin insisted I withdraw my complaint from ombudsman then only he can mediate this problem, he didn’t listen to my side of my complaint...what a joke from RMi who supposed to have a Code of Conduct to follow yet tries to threaten a customer to drop complaints instead of finding a solution. Robin Naidoo a consumer specialist from RMI Durban is a Biased man. There’s so many other people who has faced the same problem from Super Auto as me. All positive comments about Super Auto on hellopeter is posted by Super Auto themselves. Feroz has a fake profile on Linked in saying his name is Feroz Hassan and is the owner of Super Auto so if you have a legal case against him, you would charge a person by the name of Feroz Hassan but his real Name is Feroz Sayed. It has costed me thousands of rands just to get to work and back for over 10 weeks as Feroz is still holding my car. How can Bosch South Africa have their signage on Super Auto Board on 124 Sandile Tulsi Road, durban? Is this how Bosch South Africa affiliates itself with frauds and thieves. Is this how RMI appoints their consumer specialists who doesn’t even bother to hear the customers side but sides with their member and accepts this type of business. I still do not have my car as it’s in Possession with SSS FITMENT CENTRE T/A Bosch Super Auto.
0 replies
95 months ago
Avis OR Tambo are rogues
Good Day, I managed to get of my invoice after renting a car with Avis 6 days ago...only to find out that the Avis branch in OR Tambo are ROUGUES. It’s my very first time renting a car with Avis and I’m so disappointed with the service. I booked the car hire online two weeks ago for the 29 June 2018 at 10am to 1 July 9pm which was then 2 days 11 hours or 3 day Car hire which includes ****ms free costing R581 which was immediately taken out of my credit card. After fetching the car the deposit was about R1900. According to the invoice I picked up the car at 8:41am on the 29 June 2018. Which is incorrect as I picked up the car at 9:30am, I had taken a picture of the mileage as soon as I got the car. In the invoice it says I have dropped the car back on 1st July 1:54am. Which is incorrect as well as my flight was at 8:20pm and I had dropped off the car at 6.50pm. I had taken a picture after dropping the car back with a full tank of fuel. Duration according to the invoice is 1 day 17 hours which incorrect as well. The mileage after dropping it back was 22199kms and I have a picture to show the mileage. Which is incorrect on the invoice (invoice mileage showing 22791) Further more I was only give 400kms free instead of ****ms which isn’t according to the contract between Avis and Myself. According to the invoice it says I had the car for 1 day 17 hours and did a mileage of 989kms which is such rubbish! How can a person do 989 Kms in 2 and a half days. I then emailed customer care after calling so many times that my phone bill has just gone higher to get my own money back from them. The next day I finally managed to get hold of Yolanda from OR Tambo which I had hired the car from who could clearly see that there was an error on my invoice however she said within 48 hours the new invoice would be correct and after their lie expense my deposit of R1100 would be refunded. Avis refuses to acknowledge the mileage pictures I have taken. Today I contacted customer care to tell me that the invoice was not corrected and the refund is R270 which is rubbish! It’s sad to see how many customers the rob on a daily basis. Today after 3 days...my invoice isn’t corrected. The manager of OR Tambo has not contacted me. I called back again frustrated... only to hear that tomorrow the manager of OR Tambo Avis will be in. Avis service is ridiculous...pathetic towards South African citizens. For Avis R1900 might not be a large amount as they have to make target every month by stealing but for us poorer people of the country it’s our bread and milk as we need it for survival. Angry customer
106 replies
136 months ago
BILLED for job not done!
After 320d Broke down, I towed the car to forsdicks bmw in pinetown. I was told to pay R1900 for a diagnosis on the car to find the fault. Today I get a call stating that I must pay R10000 to strip the engine in order for them to find the fault! What kind of bmw agents cannot find the fault but wants to charge the customer R1900 for a diagnosis? So what am I paying R1900 for????
0 replies
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