DC
Desiree C
Active since Aug 2013
4
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0
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Reviews
4 reviews32 months ago
WORST BANK IN AFRICA
WORST BANK I HAVE EVER DEALTH WITH IN MY WHOLE ENTIRE LIFE. I HAVE BEEN BANKING WITH ALL BANKS IN SOUTH AFRICA AND NONE OF THEM ARE AS INCOPETENT AS FNB. TOOK ME 48 HOURS AND NOTHING HAVE BEEN ACHEIVED. NO STAFF MEMBER KNOWS THEIR ELBOW FROM THEIR A.. THIS CLEARLY SHOWS HOW *********** THEY BBEEE SYSTEM AND EDUCATION SYSTEM MADE OUR CITIZENS AND THE HIRING OF PEOPLE NOT BASED ON MERIT. WHAT A USELESS BANK. THESE RECORDINGS STATE THAT THE STAFF ARE WORKING UNDER SUPERVISION BUT THEY ALL SIT AT HOME. WHAT KIND OF SUPERVISION IS THAT? I CALLED OVER 50 TIMES, THE CALLS THAT ACTUALLY GOT ANSWERED WAS TRANSFERED OVER 100 TIMES OVER 48HOURS AND 80% OF WHICH GOT DROPPED. ASKED TO SPEAK TO A MANAGER AND EACH ONE OF MY REQUESTS WAS DECLINED. NO ONE BOTHERED TO CALL BACK. THEY WANT ME TO GO TO A BRANCH AFTER TELLING THEM THAT I HAVE A SEVERE ILLNESS AND AM NOT ALLOWED IN PUBLIC, ESPECIALLY IN A BUSY BANK AND IF I GO, CAN PROVISION BE MADE, THEY DECLINED. I ASKED TO SPEAK TO A BRANCH MANAGER TO MAKE ARRANGEMENTS MYSELF AND THEY DON'T EVEN HAVE PHONE NUMBERS IN THE BRANCH, NO ACCOMMODATION FOR PATIENTS LIKE ME WITH RARE AND DEADLY DISEASES SO I HAVE TO PUT MY LIFE AT RISK FOR THE SAKE OF A ****** ACCOUNT. NOTHING WAS DONE AFTER ALL THIS FRUSTRATION . WHAT A WASTE OF MY TIME.
262 replies
50 months ago
Forcing client into debt review
I started a debt review process but never completed it due to not understanding the process and not agreeing with the t's & c's. I have informed both Roche and Anastasia that I am not happy and also that I need to think before I proceed. I contacted them the next day via email saying I will not proceed. They are now refusing for me to cancel this process. I am currently stuck with no way out of it as they are also refusing to make contact with me.
0 replies
132 months ago
Illegal Activities
HI,<br> <br> I'VE RECENTLY RECEIVED A SMS STATING THAT MY NAME WAS PUT ON ITC DUE TO OUTSTANDING MONIES OF R 166.15. I WAS NOT AWARE NOR MADE AWARE BY DSTV OR MULTICHOICE THAT I HAD OUTSTANDING MONEY. THE CALL CENTER INFORMED ME THAT THEY DO NOT CALL CLIENTS TO INFORM THEM BUT SHOULD HAVE SENT OUT A SMS TO INFORM ME AND SHE COULD SEE THAT THERE WAS NO ATTEMPT MADE TO INFORM ME. ACCORDING TO THE SOUTH AFRICAN LAW, THIS WAS AN ILLEGAL ACT AND MY ATTORNEY ADVISED ME TO CONTACT DSTV AND ADVISED THEM THAT WE WILL TAKE LEGAL ACTION AND SUE IF THIS IS NOT CORRECTED AND I SHOULD DEMAND A LETTER ACKNOWLEDGING THEIR MISTAKE AS WELL AS THAT MY NAME IS CLEAR AND THIS WILL NOT AFFECT MY CREDIT RECORD IN ANY WAY. <br> <br> THIS IS PATHETIC SERVICE FROM MULTICHOICE ESPECIALLY SINCE WE PAY RIDICULOUS PRICING TO WATCH REPEATED SHOWS FOR MONTHS! THE LEAST YOU COULD DO WAS TO CONTACT THE CLIENT AND AVOID ALL THIS EMBARRASSMENT IT JUST CAUSED YOU. YOU NEED TO LEARN WHAT CLIENT SERVICES ARE BEFORE YOU DEAL WITH THE PUBLIC!!!!
76 replies
132 months ago
LACK OF CUSTOMER SERVICE
Good Day,<br> <br> I contacted ABSA and Woolworths with regards to a reversal on my credit card on the 13th of April 2015. After following up with them every time I've only received R98.00 instead of the R714.00, this since April and no other assistance nor correspondence with regards to the delay etc. <br> <br> I've tried to get to speak to a manager but there was no management on site or in the office. I've been on the phone for over 40min yesterday and my call was transferred to at least 6 people and none of them could assist, I'm not even sure if they know where to transfer my call too.<br> <br> Please note that I have not received the full amount and the first query was logged on the 13th of April 2015.<br> <br> This is unacceptable for a bank and financial institution.<br> <br> The only money received was R98.00 and should be R714.00. <br> <br> Desiree<br>
76 replies
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2 (50%)