ND
naz D
Active since Aug 2013
10
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0
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Reviews
10 reviews129 months ago
disgusting RIP OFF
I AM STILL TO RECEIVE A LOGICAL RESPONSE TO MY EARLIER REPORTS...JUST TO RE-ITERATE THIS QUERY IS GOING ON SINCE JANUARY 2015. I AM TOTALLY DISGUSTED AT THE MANNER IN WHICH MTN HAS ADDRESSED THIS MATTER...THE BIGGEST JOKE IS, THEY HANDED ME OVER FOR NON PAYMENT BUT NO ONE HAS HAD THR DECENCY TO MAKE CONTACT WITH ME.THEIR DEBT COLLECTOR ATTORNEY SAYS I NEED TO PAY R8600 TO MAKE THE PROBLEM GO AWAY..I.E. R1900(FOR THE ARREARS OF WHICH IM WAITING ON MTN ND NASHUA TO TAKE RESPONSIBILITY ..SEE MY PREVIOUS REPORTS) + R6000 (FOR EARLY TERMINATION, AT WHICH POINT MTN CONFIRMS THERE WAS NO EARLY TERM AS THE ACC WAS CLOSED 2 MONTHS AFTER THE 24 MONTH CONTRACT WHICH IS ANOTHER COMPLAINT, THEY DIDN ACT ON MY INSTRUCTION TO CLOSE AFTER 24MONTH) + BALANCE WHICH IS FOR COLLECTION FEE FOR ATTRNEY(WHY WOULD I WANT TO PAY THIS FEE? CAUSE IF MTN HAD RESOLVED IT SOONER WE WOULDNT BE 9 MONTHS LATER AFTERY FIRST ENQUIRY ON THIS ACCOUNT)...SO PLEASE EXPLAIN WHY THIS SIMPLE ACCOUNT TAKEN OVER FROM NASHUA CANT BE RESOLVED
75 replies
129 months ago
Beyond disgusting
Wirh regard to the takeover from nashua...i am to date to receive feedback and yet MTn has the nerve to send me final demands and handover to attorneys,even tho they havent resolved the issue with nashua.wat baffles me is this query has been going on sinc january,i shud have only bal of r1600,which they cant accept responsibility for opening the line to unlimited usaged,now i am being summons for r8600 nd no one can tell me where they get this ridiculous amt from,plus mo one comes back to me, BUT THEY ARE SENDING FINAL DEMAND MSGS TO MY EX HUSBAND, WHRE IN HEAVENS NAME IS THE BUSINESS ETHICS, MY PRIVATE BUS BEING SENT TO A 3RD PARTY WITHOUT MY PERMISSION.SO THATS 2 STRIKES, FIRS ONE WAS, THEY OPENED THE LINE FOR UNLIMTED USAGE WITHOUT MY PERMISSION...I WILL NOT PAY UNTIL A SENIOR MANAGER GETS BACK TO ME AND EXPLAINS,COS AS FAR AS IM CONCERNED THIS CONTRACT HAS ENDED JULY, NORM 24MONTHS...I HAVE LODGED A COMPLAINT WITH NCR AND OMBUDSMAN
75 replies
131 months ago
disgusting RIP OFF
follow up on my previous complaint, which was initially done in January, so mtn still doesnt get the point that they made a blunder by not taking over the account with a data usage limit from nashua, they politely send my details to their lawyers and list me on negatively on credit bureau foe a ridiculous amount of R8600 whoch no one can explain,as far as i am concerned there sjould only be an amount outstanding of R2200, whih is their fault for leaving the line open and not have a data usage limit of R200 on the account, which was loaded i itially since august 2013,all this info nashua has confirmed to mtn. SO I REALLY DONT CARE HOW MTN IS GOING TO SETTLE THIS BETWEEN THEMSELVES AND NASHUA,NEED TO DECIDE WHO WILL SETTLE THIS BILL. I HAVE LODGED A COMPLAINT WITH THE OMBUDSMAN AND NATIONAL CREDIT REGULATOR,WHO IS INVESTIGATING...I WANT MY CREDIT BUREAU RECORD RECTIFIED..I WILL NOT BE HELD RESPONSIBLE FOR MTN MESS UP
75 replies
131 months ago
incompetent turnaround time
SO WE ALL THOUGHT THIS WAS RESOLVED EVEN THOUGH WE AS THE CLIENT INCONVENIENCED TO PAY IN PREMIUMS MANUALLY. NO DEBIT ORDER GOES THROUGH FOR 1 JULY AND I POLITELY RECEIVE A SUSPENSION NOTICE. WHAT THE HELL IS GOING ON WITH DISCOVERY. AND AGAINNHAVE TO BE INCONVENIENCED TO PAY IN MANUALLY. AND I AM YET TO RECEIVE A MEDICAL AID CARD. CLIENT MARIAM DOMINGO.DOB 19071945
76 replies
131 months ago
disgusting RIP OFF
SEE MY PREVIOUS COMPLAINT, WHICH HAS STILL NOT BEEN RESOLVED SINCE JANUARY, WHEN MTN TOOK OVER MY ACCOUNT FROM NASHUA AND POLITELY DIDNT TAKE IT OVER WITH A CAPPED AMOUNT OF DATA,THEY EXPECT ME TO PAY UP THE ACCOUNT,WHEN NASHUA HAS CONFIRMD THAT THE ACCOUNT ALWAYS HAD A LIMIT ON. I WILL NOT PAY THE EXTRA BILLED ACCOUNT FOR JANUARY AND FEB,THIS CONTRACTS AEXPIRED END OF JUNE,BUT TODAY I RECEIVE ANOTHER BILL, STILL WITH OUTSTANDING BILL, I PAID UP 3 X R778 IN MAY, WHICH IS FOR MAY JUNE JULY.AS FAR AS I AM CONCERNED THIS CONTRACT AS PAID UP.THE EXTRA BILLING OF DATA USED DUR TO NEGLIGENCE FROM MTN NOT TAKING IVER THE ACC PROPERLY FROM NASHUA IS NOT MY PROBLEM,EITHER NASHUA OR MTN WILL TAKE THIS LOSS. I HAVE ALREADY LODGED A COMPLAINT WITH THE OMBUDSMAN AS THIS IS RIDUCULOUS TO TAKE 6 MONTHS TO SOLVE A PROBLEM
76 replies
132 months ago
disgusting RIP OFF
So wen nashua handed over my account to mtn...in takover process, I was appalled at the manner in which my query is still not resolved since January.they politely didnt put a capped amount on my account as it was with Nashua,let alone advise that they will be administering my accoun now.Their oncompetence of not switching the account over as is from Nashua has resulted in the account running up a high bill.I asked them to fix it and that I WILL not pay the excess amount.I have still not receive a response,only that they waiting on Nashua for 5 MONTHS!!!furthermore the lines remain suspended,added to this every month my subscriotion amt changes,how in heavens name is that possible if u sign up for 24 month fixed contract.NO ONE is interested in giving feedback.I have paid up the account AND WILL NOT PAY THR ACCOUNTS WHERE THE LINE WAS OPEN TO USE WITH NO CAPPED DATA BUNDLE ON IT. my 2nd account with MTN, this account the subscription also changes every month. What the hell is going on with Mtn, do they just choose to just change the subscription when they feel like.Appaled at this service but not surprised as Vodacom IS THE BEST, THEY WILL DEF BE GAINING A NEW CLIENT SOON.
76 replies
132 months ago
incompetent turnaround time
So after having my mother and son on my employers medical aid for years.Faced with the tedious task to get them on new medical aid,due to my resignation.My mother who has been on medical aid since 2006,now mus pay a late joiner penalty of 75%, which was never imposed by Old Mutual and Resolution when we were members of that med aid.Ive been struggling to get this medical aid activated since April,staff are so incompetent and no one comes back to me.I am the person doing the medical aid,but they refuse to deal with me,insist on dealing with 70yr old pensioner whose never done anything like this for herself.They've now sent a form back due to sginature differs,this is a 70 year old,who doesnt even remembr wat she ate last week.she will nevr sign the same.Secondly my son who is a fulltme student,providd endless paperwrk to prove it,only to find Discovery still didnt get the premium right of R330,instead debit my account with R1500 on 2 June 2015, without anyone signing acceptance of the premium.That is FRAUD as no one agreed to it.I have yet to receive feedback and this is almost 3 months later.How does a big company like Discovery employ incomptent,imbisiles to deal with their client
76 replies
135 months ago
RIP OFF
I LODGED THIS COMPLAINT WITH MTN IN JANUARY. MY ACCOUNT WAS INITIALLY WITH NASHUA, WITHOUT FORMAL CUMMUNICATION, MY ACCOUNT WAS SWITCHED TO MTN. MY ARRANGEMENT WITH NASHUA, WAS A CAPPED AMOUNT ON BOTH MY LINES, NOT TO EXCEED R200 OVER AND ABOVE THE SUBSCRIPTION. I RECEIVE AN ACCOUNT END OF JANUARY, ONLY TO FIND OUT THE ONE LINE HAD A BILL OF R1700, i.e. SUBSCRIPTION R399, SO THE REST OF THE ACCOUNT, WAS EXTRA USAGE OF MB, THIS HOWEVER ISN'T MY PROBLEM IF NASHUA AND MTN DON'T COMMUNICATE, THAT THE ACCOUNT WITH NASHUA WAS SET WITH A CAPPED AMOUNT AND WHEN MTN TOOK OVER THE ACCOUNT, THEY DIDN'T TAKE OVER THE ACCOUNT WITH THE CAPPED AMOUNT. THE BILL NORMALLY COMES IN AT R780 MAX.... IT THEN CAME IN AT R2555 FOR JANUARY. FEBRUARY ACCOUNT CAME IN AT R1700, AFTER I HAD SPECIFICALLY CALLED TO CAP THE ACCOUNT. I REFUSE TO PAY THE BILL, FOR AN ERROR WHICH WAS DONE ON NASHUA/MTN SYSTEMS. NOT MY PROBLEM, YOUR INTERNAL PROBLEMS. I WANT MY ACCOUNT SETUP SORTED OUT BEFORE I PAY ANY BILL IN EXCESS OF WHAT WAS AGREED UPON. I AM STILL WAITING A RESPONSE FROM THE CALLS I LOGGED FOR MANAGER TO CALL ME, THIS IS NOW 2 MONTHS LATER
0 replies
135 months ago
SWITCH FROM NASHUA TO MTN - RIP OFF
I LODGED THIS COMPLAINT WITH MTN IN JANUARY. MY ACCOUNT WAS INITIALLY WITH NASHUA, WITHOUT FORMAL CUMMUNICATION, MY ACCOUNT WAS SWITCHED TO MTN. MY ARRANGEMENT WITH NASHUA, WAS A CAPPED AMOUNT ON BOTH MY LINES, NOT TO EXCEED R200 OVER AND ABOVE THE SUBSCRIPTION. I RECEIVE AN ACCOUNT END OF JANUARY, ONLY TO FIND OUT THE ONE LINE HAD A BILL OF R1700, i.e. SUBSCRIPTION R399, SO THE REST OF THE ACCOUNT, WAS EXTRA USAGE OF MB, THIS HOWEVER ISN'T MY PROBLEM IF NASHUA AND MTN DON'T COMMUNICATE, THAT THE ACCOUNT WITH NASHUA WAS SET WITH A CAPPED AMOUNT AND WHEN MTN TOOK OVER THE ACCOUNT, THEY DIDN'T TAKE OVER THE ACCOUNT WITH THE CAPPED AMOUNT. THE BILL NORMALLY COMES IN AT R780 MAX.... IT THEN CAME IN AT R2555 FOR JANUARY. FEBRUARY ACCOUNT CAME IN AT R1700, AFTER I HAD SPECIFICALLY CALLED TO CAP THE ACCOUNT. I REFUSE TO PAY THE BILL, FOR AN ERROR WHICH WAS DONE ON NASHUA/MTN SYSTEMS. NOT MY PROBLEM, YOUR INTERNAL PROBLEMS. I WANT MY ACCOUNT SETUP SORTED OUT BEFORE I PAY ANY BILL IN EXCESS OF WHAT WAS AGREED UPON. I AM STILL WAITING A RESPONSE FROM THE CALLS I LOGGED FOR MANAGER TO CALL ME, THIS IS NOW 2 MONTHS LATER
77 replies
136 months ago
Fraudulent charges
I am still waiting on a response, we are well into February with regard to my pounts which was to expire end december 2014. My account is with Flexiclub nobody else, if you handed me over to attorneys, its your job to get them to call me. The bottom line is, you are reciving payment for points which I can't use. BLATANTLY FRAUDING customers. When My debt councillor negotiated with this company when i went inyo debt review, flexiclub agreed, no interest and no levies would be due for the time that I am under debt review, they jave now sent me a bill of arrears interest and arrears levies. And I lost out on 5550points which im now paying for which expired end december. WHAT A BIG RIP OFF, give my points back that Im paying for, cause your attorney is just as in \cahoots"with this scam"
77 replies
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