CJ
Caryn J
Active since Aug 2013
4
Reviews
0
Industries
Reviews
4 reviews41 months ago
Order placed 27 November and no communication from Vannie Kaap on when my order will be shipped
Placed order on 27 November, received order confirmation and that my order would be shipped within 7-10days. Today is 13 December. I have tried to contact them via their website email, online chat and their active Instagram and have received no response as to when my order will be shipped. They recently opened a pop-up store in Canal walk so what's good Vannie Kaap just communicate with your customers of there are going to be delays. At this point based off the other reviews I doubt I will receive my order this is really disappointing as I really want to support local brands.
528 replies
63 months ago
No feedback after 5 working days on a Fiber line transfer order
Placed an order online to transfer an existing line, the waiting period is 5 working days which have come and gone. There is no movement on my order status. I understand they need to contact the fiber provider to check on the status, I have done this as I needed to get the line number to complete my online purchase on mweb as I had to capture this fiber line number which had already been released by the previous owner. I have tried for 2 days to get through to the call center, I have been placed on hold for hours. This is not a good start. Previously when using other ISP's I have had my line activated within a few hours, how can this take so long if no installation needs to take place? Very disappointing service. There is no option to cancel the order either so I have to wait I can't even cancel and try another provider, regretting my choice. I am now forced to wait because I do not want to risk having this line activated and having my account debit when they eventually activate the line.
56 replies
63 months ago
4G coverage non-existent in a metro area as of 29 January 2021
Signed up in October 2020, 4G 19hours off peak subscription and I was getting around 10-12mbps/4-7mbps, then I moved to a different area and upgraded to the unlimited 4G package with the same speeds 10-12Mbps/4-7Mbps. This is in Cape Town, according to their map I have 4 towers within less than 500m of my location yet as of 29 January my speed dropped to 0.1Mbps/1Mbps, so you're saying there are suddenly obstructions to all these towers in my area, I used my Vodacom SIM in my router and it is fine so not my router . I have moved my router around and the best I'm now getting is between 0.5Mbsp-2Mbps/1-3Mbps. This is pathetic, no reason, no explanation, no response from support. Their website was down and I could not even login to log a support ticket or check for any messages relating to service downtime. Their website was down for 2 days for "maintenance" without warning customers. I eventually logged a ticket on 2 Feb 2021, 3 days ago and have yet to get any feedback on if there are issues with the towers in my area. I have activated FTTH at my premises and as soon as it is live I will cancel my rain SIM. Support Reference 5068155
178 replies
124 months ago
Not notifying me of refund policy while in store
When you are in a store and a repeat customer and at no point did anyone make you aware of a NO REFUND POLICY then why should you not get your money back?<br> <br> I do not want your product, I have returned it within 7days and you do not want to give me my money back?<br> <br> I had dropped over R3000 in your store on a gift which is not suitable and wanted my funds back as to get the person a mall voucher so they could get what they want for their new home.<br> <br> Now I an stuck with product I do not want and minus R3000 of my money.<br> <br> I use to purchase from this store at least twice a year spending more than R5000 per sale, I will not be back.<br> <br> Spoke to a \manager\" of sorts of the phone while in the store as their escalation policy was iffy to my standard.<br> <br> This person was so arrogant and rude and pretty much told me sorry for you over the phone.<br> <br> Customer service 101 if I do not want your product and have returned it sealed and in the same condition give me my money back.<br> <br> I see someone else got a refund and they had only spend R200 at the Cape Quarter store why can I not get my R3000 back?<br> <br> "
0 replies
Review Distribution
5 Star
0 (0%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
2 (50%)
1 Star
2 (50%)