NM
Nhlanhla M
Active since Aug 2013
5
Reviews
0
Industries
Reviews
5 reviews8 months ago
Ewallet *****
Forcing me to have an account with you to obtain my Ewallet funds, should be deemed as *****, I closed every account I had with this company 5/6 years ago as I was not happy with the service, now unfortunately, people i know use this bank and I was sent an Ewallet, was later informed to upgrade it to easy zero and since then cannot access my money, What makes me angry is that I was informed that i must go into the branch and have my fingerprints verified... I'm trying to understand for what exactly I do not want an account with this business, and now you're forcing me. This has to be some form of ***** or malpractice.
106 replies
12 months ago
Excellent service
True to their word, excellent service. All promised timelines are met and i highly recommend the company and their consultants are knowledgeable.
0 replies
29 months ago
Information mishandling
I have been trying to receive an OTP from the Ucount Rewards online portal, I have tried since last week Thursday to no joy, this morning I contacted the Call center to receive assistance and to my horror, I discover that my details on the standard bank system was incorrect, and what I fail to understand is how?. I have been with this bank for a long time and ever since I opened my account none of my details have changed, thus, it begs the question, who changed my information and for what purpose. This is frustrating because I was told to wait a further 5-7 working days (excluding weekends) for your system to update my correct information, so I cannot access the Ucount rewards as intended. I now must wait even longer because the banks system is so slow, it take 5-7 working days to update. I cannot express my disappointment of how I chose such a slow bank in my life. I need your assistance to redeem rewards and cancel Ucount services immediately after. I refuse to pay for inaccessible benefits.
219 replies
128 months ago
Thieves
I went onto the mobile app to purchase prepaid electricity. The app had an error report told me to try again later i then went onto mobile banking and it also had an error report, both occasions i did not receive the voucher not even an sms. I went back to the APP and tried again to purchase prepaid electricity and it was successful. I check my balance and i realise that i have been billed for the two failed attempts. I called your customer care line spoke to Mpumie who told me your AUTOSAVE dept could not reverse my money and was told to request my money from my electricity provider. NOW THIS IS NOT MY FAULT NOR IS IT THE FAULT OF MY ELECTRICITY PROVIDER, THIS IS STANDARD BANK'S FAULT. SINCE YOU HAD A SYSTEM PROBLEM. I WANT MY MONEY BACK AND DO NOT WANT THE EXTRA TWO VOUCHERS YOU PURCHASED WITHOUT MY AUTHORISATION.
75 replies
136 months ago
World's most PATHETIC customer servive
I have called customer service on the 27/28 of January to change banking details, however to my surprise I called today(26/02/2015) to confirm the banking detail update and was informed that the banking details have not been amended. after calling 4 times the consultants have hung-up on me, including floor management. I am absolutely appalled at the level of customer services I have received from this company. I have also come to a decision that if the debit order comes of the incorrect account, on 28/02/2015. Cell C will be held responsible for any and all charges on the account and I will not be held liable for any and all charges that my account with Cell C acquires.<br> alternative contact :0741783145
77 replies
Review Distribution
5 Star
1 (20%)
4 Star
0 (0%)
3 Star
1 (20%)
2 Star
2 (40%)
1 Star
1 (20%)