MM
MAURICE M
Active since Aug 2013
14
Reviews
0
Industries
Reviews
14 reviews13 months ago
Future of banking my foot, First deal with the present horrible service.
Logged a call on 17/03/2025 (Discovery failing to get my info from Discovery) When the turn around lapsed I phoned, I was requested to upload the documents myself (Their futuristic system doesn’t allow that) and given a new turnaround time. When the turnaround lapsed again, I phoned and gave them feedback (as no notes had been made since 17/03/2025). requested to speak to a Team leader, who said to 1. Address my complaint regarding the poor service/no service received 2. Escalate my case 3. Provide feedback When feedback was not received, I sent a formal complaint, and by close of business that day, my vitality status was downgraded without a reason. Two days later, I received an apology related to a poor service complaint from the previous month (Strike one) NB: My March 2025 complaint is still to be addressed and I have not gotten any feedback to date.
397 replies
25 months ago
4-5 weeks later and still haven’t gotten my car back,
My car went for repairs 4 weeks ago to replace two doors .The doors were pre ordered before the car went in. at each and every turn I was kept in the dark ,1st two weeks they refused to give me an turn around time. I Constantly get battery disconnection notification from Tracker(I still don't get their explanation for this). Weeks go by and I got a request to buy fuel as the fuel as the car ran out. Collection was supposed to be 05/04/2024 but its moved up daily due to delays that I have to phone the panel beater or hear from Miway to get updates. I haven’t seen the work done by Trojan panel beaters workshop by if its anything like their other departments I’m not holding my breath. At this point I just want my car back and pay my car instalment for something that I know I am using and not a guard running errands on a Sunday with my car.
0 replies
26 months ago
7 years down the drain, nothing really lasts forever.
Had a car accident on 13 Feb, registered a claim on 14 Feb, and car assessed on 15 Feb but to date Miway has not given the panel beaters required authorization to order the parts needed to start with the repair of my vehicle. At each step, I have to phone in to push the claims department to get them to do their work. I’ve always given wonderful reviews of how they handled my glass claims in the past but I guess that’s all they are good for, chip and Glass replacements.
56 replies
53 months ago
Wonderful service
Wonderful service received from Collen from Miway regarding my premium review.
53 replies
69 months ago
Useless! Useless!!Useless ISP!!!
10/07/2020 I applied for fiber installation with Vumatel sales reps stationed in the Germiston area 17/07/2020 finally received correspondence with my payment reference 23/07/2020 called to confirm the payment reference as I struggled to make payment at the partnering retail shops and via Easy pay, and was told the reference number on hand was correct. 29/07/2020 after more failed attempts to make payment, I called and emailed a cancelation request and got an automated response confirming my request has been received. 03/08/2020 after logging a cancellation request, I started updates on my installation and I called Supersonic (Spoke to Shannon) who informed me that my cancellation request was erroneously closed and installation request was opened and will reinstate the log cancellation request 05/08/2020 48hrs later! I called to follow up (Spoke to Nduduzo) who advised that nothing has been done since I logged the cancellation requests and a will said to make notes on the system(I think that is what he said as I couldn’t really understand him due to his unwillingness to assist and also refused to escalate my call to the senior agent) Kindly assist in cancelling my account and allow me to move over to an ISP who will be able to deliver. I work from home and serious need of stable and affordable internet connection.
53 replies
70 months ago
WONDERFULL SERVICE FROM LEHLOGONOLO MOKGATAL FROM MIWAY
I would like to applaud Lehloholo Mokgatal on her wonderful service assisting us with our benefits and premiums, despite me working remotely ( and the interruptions we had) she was patient , called back when the call was cut and established a wonderful rapport with my self and husband ... keep up the good work
105 replies
95 months ago
always a pleasure
always a pleasure when dealing with Miway and their ever friendly team,
53 replies
95 months ago
“ADT, Always there” my FOOT
On the Friday 01/06/18 I discovered that alarm system was faulty and had to wait till the next Monday to book an appoint with the technician (since the ADT technical team doesn’t work on weekends).on the 04/06/18 I was fortunate (so I thought) to get a booking for the next day, the 05/06/18, I took a day’s leave since the ADT technician can only call you 30minuts before the attend to a booked case , which can be anytime between 09h00-15h30. The technician failed to come and attend to my request and only attended to it on the 06/06/18 and was fixed the fault (supposedly).fast forward to 16/06/18 when my alarm still has the same fault that was supposedly fixed 10days prior. And once again I had to wait for Monday the 08/06/2018 to call and book an appointment and the earliest they can send a technician is the 22/06/2018 to come and fix the same problem, My question is this, am I forced to wait a full week to have my issue attended to as price to pay since ADT will not be charging me a call-out fee this time around and, is this service really what I am paying these exorbitant fees for
53 replies
Review Distribution
5 Star
6 (42.857142857142854%)
4 Star
1 (7.142857142857143%)
3 Star
1 (7.142857142857143%)
2 Star
0 (0%)
1 Star
6 (42.857142857142854%)