AP
Allistair P
Active since Aug 2013
7
Reviews
0
Industries
Reviews
7 reviews3 months ago
Defective Mattress and Unfair Replacement Costs
I purchased a bed and mattress from Bed Doctor in March 2023, but only took delivery in September 2023 due to moving into a new home. On delivery, I immediately noticed that the mattress was damaged. After engaging with Bed Doctor, the mattress was eventually replaced. Unfortunately, the replacement mattress has also proven to be problematic. After approximately one year of actual use (averaging around 4 hours per day), the mattress has developed serious issues. The edges have sagged and collapsed, despite the mattress being sold as a “no break edge” mattress. In addition, the bed makes excessive noise during normal use, which directly contradicts the “no disturb” claims made at the time of purchase. I contacted Bed Doctor again, and an accessor was sent out. It was only during this visit that my household and I were properly informed about how the mattress supposedly works and its limitations — information that was never explained at the point of sale. This matter was then escalated to head office. Bed Doctor’s proposed resolutions were: Replacing the mattress with a different model at an additional cost of R5,000, or Providing another mattress if I paid R2,000 upfront. I find this extremely unfair. The mattress has failed under normal, reasonable use and well within what should be an acceptable lifespan for a product of this nature. There has been no misuse or negligence on my part. The issues experienced are clearly related to product quality, not consumer behaviour. I do not believe it is reasonable for a customer to be asked to pay extra to replace a product that is defective and does not meet the performance standards it was sold under. I am sharing this experience to highlight concerns around product quality, transparency at point of sale, and after-sales support. I am still seeking a fair resolution that does not require me to pay for a defective product.
0 replies
30 months ago
Come to woodford Umhlanga
Thank you Team for always delivering and thank you to zubair for the smooth check in and completing all the nessesary steps..highly efficient!
131 replies
32 months ago
Visit Woodford Umhlanga and Ask for Desigan!!!
I visited Woodford Umhlanga around 2 -3 weeks ago and met Desigan .I spent a few minutes chatting to him about my preferences and he right away knew and advised me what I need to get started Absolute phenomenal service. I booked a vehicle and on the day Jody was assisting me .she took me through all the necessary steps..payment etc and before you know it I was on my way. Pre-inspection was done thoroughly and overall experience was great. From my end I think Woodford can add more luxury vehicles to the fleet 😁🤭
60 replies
53 months ago
Poor service
I placed an order online with MONDO (MTN online team).I upgraded one line and added a new line thereafter .I recieved an SMS saying my application is on pause and they need more documents. I asked the consultant for my order to arrive together but only recieved 1 ...today i called mondo and they tell me it has been delcined due to low credit history .the team does not know anything about me or my credit history but will state its due to low credit.i asked to speak to a manager .Consultant Lavania Naidoo mentioned her manager is not there .and he will contact before COB .it has been an hour after business operating hours and still have no feedback ! MTN someone is dropping your level of Customer service.
106 replies
110 months ago
Mislead about vehicle conditiom
<p>I have purchased a vehicle through my insurance from imperial select pretoria fountains on the 4th of march 2017 <br />Assuming the sales rep Stefan scheoman was honest about everything about the vehicle that it was brand new ! ....the process of retrieving the vehicle was horrible because I had done everything that they supposed to do..on receiving the vehicle <br />I noticed a 70-80 cm scratch on the boot lid, paint chips on the doors and the boot lid does not open using the car key rather than with a lever on the inside of the car ,even when closing the boot lid it will not close until slammed with great force. <br />The interior of the vehicle had white scuff marks on the dashboard,all 4 doors including filthy white residue on the seats with stains that's cannot even be washed off with normal water .the central locking of the back door does not function ,I was pretty much looking at very dirty and used car <br />Stefan scheoman informed me that the vehicle was sent for a auto valet just two days prior to my delivery but it was not the case </p> <p>I then opened up the engine compartment only to find out that the battery clamp is missing and the battery has been moved out of its place ...which I consider to be dangerous from my knowledge </p> <p>As I take a closer look at the vehicle I picked up that the windscreen has a stone chip which is increasing in size as the weeks go on.</p> <p>I was told that the vehicle includes one year factory warranty and service plan which I agreed on </p> <p>I immediately contacted the saleS rep to inform him about the issueS he assured me that he wil sort it out once back at office the following Monday </p> <p>I had to remind him on Monday and make serveral calls to him to sort out the issue because for some odd reason needed to speak to his sales manager .</p> <p>I was then told to get quotes for everything that I needed to be repaired and replaced and they will reemburse me for the damages i did foward all of that to him .</p> <p>Upon registration of the vehicLe I found out that he hadn't completed a roadworthy test as I was told ,Once I have taken that issue up wirh Stefan he said the teSt was done but he got feedback from dekra that it wasnot done on the system </p> <p>So in order to not get any fines on my name have paid for a roadworthy test at dekra. ..and Stefan mentioned he will reemburse me the R460 additional to my repairs and replacements to cover the cost of the test.</p> <p>Weeks have gone by and I am still left with a vehicle I don't wish to drive unless all of these issues be resolved ,just when I thought it would be all over last wednesday March 29th I recieved a message from Stefan that reads "<br />Yes. But an long storie short the cheques came back but all was wrong. The amount and surname. We spoken to them they will fix everything as send it back an will be done urgently. Will not that long any more if all goes well we will have it back by next week wednesday"</p> <p>And today April 5th,Stefan scheoman informed me he no longer works for imperial select fountains pretoria </p> <p>He refers me to another person at the dealership who can't help me and makes promises he can't keep up to,and it seems I am starting all over again trying to get it sorted out just before someone else quits his job </p> <p>What pathetic way to treat a customer and only when my query gets resolved I will reconsider retracting my review about this company</p>
0 replies
110 months ago
Mislead about vehicle conditiom
<p>I have purchased a vehicle through my insurance from imperial select pretoria fountains on the 4th of march 2017 <br />Assuming the sales rep Stefan scheoman was honest about everything about the vehicle that it was brand new ! ....the process of retrieving the vehicle was horrible because I had done everything that they supposed to do..on receiving the vehicle <br />I noticed a 70-80 cm scratch on the boot lid, paint chips on the doors and the boot lid does not open using the car key rather than with a lever on the inside of the car ,even when closing the boot lid it will not close until slammed with great force. <br />The interior of the vehicle had white scuff marks on the dashboard,all 4 doors including filthy white residue on the seats with stains that's cannot even be washed off with normal water .the central locking of the back door does not function ,I was pretty much looking at very dirty and used car <br />Stefan scheoman informed me that the vehicle was sent for a auto valet just two days prior to my delivery but it was not the case </p> <p>I then opened up the engine compartment only to find out that the battery clamp is missing and the battery has been moved out of its place ...which I consider to be dangerous from my knowledge </p> <p>As I take a closer look at the vehicle I picked up that the windscreen has a stone chip which is increasing in size as the weeks go on.</p> <p>I was told that the vehicle includes one year factory warranty and service plan which I agreed on </p> <p>I immediately contacted the saleS rep to inform him about the issueS he assured me that he wil sort it out once back at office the following Monday </p> <p>I had to remind him on Monday and make serveral calls to him to sort out the issue because for some odd reason needed to speak to his sales manager .</p> <p>I was then told to get quotes for everything that I needed to be repaired and replaced and they will reemburse me for the damages i did foward all of that to him .</p> <p>Upon registration of the vehicLe I found out that he hadn't completed a roadworthy test as I was told ,Once I have taken that issue up wirh Stefan he said the teSt was done but he got feedback from dekra that it wasnot done on the system </p> <p>So in order to not get any fines on my name have paid for a roadworthy test at dekra. ..and Stefan mentioned he will reemburse me the R460 additional to my repairs and replacements to cover the cost of the test.</p> <p>Weeks have gone by and I am still left with a vehicle I don't wish to drive unless all of these issues be resolved ,just when I thought it would be all over last wednesday March 29th I recieved a message from Stefan that reads "<br />Yes. But an long storie short the cheques came back but all was wrong. The amount and surname. We spoken to them they will fix everything as send it back an will be done urgently. Will not that long any more if all goes well we will have it back by next week wednesday"</p> <p>And today April 5th,Stefan scheoman informed me he no longer works for imperial select fountains pretoria </p> <p>He refers me to another person at the dealership who can't help me and makes promises he can't keep up to,and it seems I am starting all over again trying to get it sorted out just before someone else quits his job </p> <p>What pathetic way to treat a customer and only when my query gets resolved I will reconsider retracting my review about this company</p>
0 replies
110 months ago
Mislead on vehicle information
<p>I have purchased a vehicle through my insurance from imperial select pretoria fountains on the 4th of march 2017 </p> <p>Assuming the sales rep Stefan scheoman was honest about everything about the vehicle that it was brand new ! ....the process of retrieving the vehicle was horrible because I had done everything that they supposed to do..on receiving the vehicle </p> <p>I noticed a 70-80 cm scratch on the boot lid, paint chips on the doors and the boot lid does not open using the car key rather than with a lever on the inside of the car ,even when closing the boot lid it will not close until slammed with great force. </p> <p>The interior of the vehicle had white scuff marks on the dashboard,all 4 doors including filthy white residue on the seats with stains that's cannot even be washed off with normal water .the central locking of the back door does not function ,I was pretty much looking at very dirty and used car </p> <p>Stefan scheoman informed me that the vehicle was sent for a auto valet just two days prior to my delivery but it was not the case </p> <p> </p> <p>I then opened up the engine compartment only to find out that the battery clamp is missing and the battery has been moved out of its place ...which I consider to be dangerous from my knowledge </p> <p> </p> <p>As I take a closer look at the vehicle I picked up that the windscreen has a stone chip which is increasing in size as the weeks go on.</p> <p> </p> <p>I was told that the vehicle includes one year factory warranty and service plan which I agreed on </p> <p> </p> <p> I immediately contacted the saleS rep to inform him about the issueS he assured me that he wil sort it out once back at office the following Monday </p> <p> </p> <p>I had to remind him on Monday and make serveral calls to him to sort out the issue because for some odd reason needed to speak to his sales manager .</p> <p> </p> <p>I was then told to get quotes for everything that I needed to be repaired and replaced and they will reemburse me for the damages i did foward all of that to him .</p> <p> </p> <p>Upon registration of the vehicLe I found out that he hadn't completed a roadworthy test as I was told ,Once I have taken that issue up wirh Stefan he said the teSt was done but he got feedback from dekra that it wasnot done on the system </p> <p> </p> <p>So in order to not get any fines on my name have paid for a roadworthy test at dekra. ..and Stefan mentioned he will reemburse me the R460 additional to my repairs and replacements to cover the cost of the test.</p> <p> </p> <p>Weeks have gone by and I am still left with a vehicle I don't wish to drive unless all of these issues be resolved ,just when I thought it would be all over last wednesday March 29th I recieved a message from Stefan that reads "</p> <p>Yes. But an long storie short the cheques came back but all was wrong. The amount and surname. We spoken to them they will fix everything as send it back an will be done urgently. Will not that long any more if all goes well we will have it back by next week wednesday"</p> <p> </p> <p>And today April 5th,Stefan scheoman informed me he no longer works for imperial select fountains pretoria </p> <p> </p> <p>He refers me to another person at the dealership who can't help me and makes promises he can't keep up to,and it seems I am starting all over again trying to get it sorted out just before someone else quits his job </p> <p> </p> <p>What pathetic way to treat a customer and only when my query gets resolved I will reconsider retracting my review about this company </p>
112 replies
Review Distribution
5 Star
2 (28.571428571428573%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
5 (71.42857142857143%)