JD
Jan D
Active since Aug 2013
6
Reviews
0
Industries
Reviews
6 reviews107 months ago
Continuously being billed for service I cancelled
Hi, I am being billed for the period of 12 August - 11 September 2017 for a service I requested to cancel on the 29 June 2017. The invoice number is 708C ********** B. 1 - On the 29th June 2017 @ 3:23 PM (Subject Heading: Consumer Request for Contract and Service Cancellation - IDNo_ ********** 230088 AccNo_ ********** 80143) - I completed/signed the cancellation form as required and forwarded it as well as a certified copy of my ID to ********** as well as ********** 2 - On the 3rd of July @ 12:10 - I received the following sms message from Telkom (number +27 81 ********** ) - "Dear Valued Client, We are sadden to inform your cancellation could not be processed. Kindly contact your Provider to release your line to Telkom. Regards" 3 - On the 3rd of July @ 12:22 PM (Subject Heading: Re: Consumer Request for Contract and Service Cancellation - IDNo_ ********** 230088 AccNo_ ********** 80143) I resubmitted the completed/signed cancellation form as required as well as a certified copy of my ID to ********** as well as ********** after releasing the line as requested. 4 - On the 6th of July 2017 @ 09:05 AM - I received the following sms from Telkom (number: +27 81 ********** ) - "Dear valued customer herewith is the reference number related to your cancellation of ********** 543. Ref: ********** 95A .30 days? notice period applies TelkomSA" 5 - On the 16th of August 2017 at 1:10 AM - I received the Telkom Invoice email and need to pay for the services dating 12 August to 11 September (which is clearly over the mentioned 30 days that they alluded too.) Please could someone with authority resolve this issue. Unhappy Customer. Mr Hanslo
4 replies
115 months ago
Takealot loosing the quality customer service plot!?
<p>I'm seriously concerned about the lack of quality customer service and guarentees that we have enjoyed for quite some time.</p> <p> </p> <p>The reason for being unimpressed is not due to the fact that I placed my order on the 8th of December.</p> <p>(order payment confirmation trail below)</p> <p><em>Order Number: ********** Ordered on 2016-12-08</em><br /><em>Hi Client,</em></p> <p><em>Thank you for ordering from takealot.com.</em></p> <p><em>We've received your payment for order ********** .</em></p> <p><em>Your order is being processed and your estimated delivery date is Thursday, 22 December 2016.</em></p> <p> </p> <p><span style="text-decoration: underline;">The main concern is the bad customer service, the couldn't care less attitude slowly emerging (in point form);</span></p> <p> </p> <p>1 - I received a mail on Dec 20, 16:22 SAST from Gugulethu Mthethwa informing the order is delayed by 0-1 days and they will process the order asap.</p> <p>2 - On the Dec 22, 16:21 SAST I asked ********** whats the status of the order</p> <p>3 - On Dec 23, 09:11 AM SAST I received a response from Gugulethu Mthethwa, apologising for the delay as the courier company had to deliver it yesterday already, and asking me if i received the delivery.</p> <p>4 - On Dec 23, 9:18 AM SAST, I reply informing I havent received the order as yet, and asking for assistance regarding this</p> <p>5 - On Dec 23, 9:24 PM SAST, I asked ********** whats the status as Gugulethu Mthethwa has not responded as yet.</p> <p>6 - On Dec 23, I called the customer service number on 3 seperate occasions, get past the "select your options" lengthy intro and then the call just goes blank.</p> <p>7 - On Dec 24 at 08:45 AM SAST, I headed over to takealot warehouse in Montagu Gardens CPT, after waiting for 1 hour in lengthy queue; I reached a consultant.</p> <p>8 - Gave my order number, consultant informed me that it is with courier company.</p> <p>9 - I mentioned on their order tracking page on website it says it's at warehouse.</p> <p>10 - Consultant calls supervisor, supervisor says i must call customer service. I said I tried the customer service with no luck. She gives me 2 waybill numbers to call MR Delivery Express and sort it out. I asked if she couldn't assist me instead. They put me through to MR Delivery Express Agent, agent says based on their history the order is with takealot warehouse, and asked to speak to takealot consultant.</p> <p>11 - Long story short - I will receive the order next week, was promised an updated email of acknowledgment of current situation (whilst at warehouse), Im still waiting for that email after 3 hours. </p> <p> </p> <p>It sounds like the takealot procedures in place are mis-aligned with the courier company, and some serious lack of urgency when it comes to customer satisfaction.</p> <p> </p> <p>Please take this seriously, and find a resolution going forward.</p> <p> </p> <p>Concerned Customer</p>
0 replies
117 months ago
MTN not clearing and confirming my badly tarnished credit score report as promised, as a result of Account being victim of identity theft
<p>Please help.</p> <p> </p> <p>My credit record displays incorrect information as a result of the fraudulent activity on my MTN Account, </p> <p>Account Number: A ********** </p> <p> </p> <p>It's currently displaying the Enquiry made on my account (as the result of Identity theft), which displays on my TransUnion Credit Report of October as;</p> <p>1 - 2015/12/11 MTN SA PTY LTD MTN (PTY) LTD ********** CREDIT APP</p> <p>nb: This should be removed</p> <p> </p> <p>The other problem is that the fraudulent contracts (which took 8 months to rectify by MTN) displays that my account has been handed over to the Lawyers on my TransUnion Credit Report of October;</p> <p>2 - MTN (OPEN ACCOUNT WITHOUT CREDIT LI) - March 2016 'Handed over'</p> <p>nb: This should be removed</p> <p> </p> <p>This is unacceptable, as I was promised by the last MTN representative in the Hello Peter Review namely: "MTN representative attorneys, harrasing me for payment after MTN notified that it was an error on their account" - That this would be rectified.</p> <p> </p> <p>I patiently gave it a month to be cleared/resolved however no such luck. My credit score is now standing on 'Fair' a few points away from 'Poor', which drastically affects my credit applications.</p> <p> </p> <p>The trail of this dilemma can be seen from the following reviews;</p> <p>1 - Fraudulent Activity on my account not resolved, after 8 months </p> <p>2 - MTN representative attorneys, harrasing me for payment after MTN notified that it was an error on their account</p> <p> </p> <p>Please help me.</p> <p> </p> <p> </p>
2 replies
121 months ago
Unable to cancell adsl service
<p>I'm unable to get my service cancelled.</p> <p>The first cancellation I tried was at Canal Walk telkom walk in store, I filled in the cancellation form and gave the ID copy. The consultant mentioned I can leave it with him and wuld not need to do anything further. the cancellation did not happen and then a month later I filled in the cancellation form and mailed it to telkoms cancellations department. I received the automated response of me being contacted within 21 days. Its the 22nd day and I tried contacting telkom and went in store to ask if a consultant can contact me to finalize the cancellation. I was unable to get into contact with any cancellation consultant, and the only method of communication is with the email process.</p> <p> </p> <p>Please can a consultant jut cancel my service, Please.</p> <p> </p>
1 reply
132 months ago
Bad Service
I brought my wife on her birthday, and wanted to try Hamachi as a Eastern Thai restaurant. The food <br> <br> wasn't palatable, and we sent most dishes back. Out of 8 dishes (4 starters and 4 main course <br> <br> dishes), only 2 starters and 1 main course was palatable.<br> <br> When we spoke to the acting manager (the manager was not around at time), she gave us bad attitude, <br> <br> as if we control the food that comes out of the kitchen.<br> <br> What made me very disappointed, was the fact that not 1 single apology was uttered by her and no <br> <br> mention of \can we get you a replacement.".<br> <br> I would advise potential clients to think twice when purchasing a Groupon Voucher - cause the acting <br> <br> manager's response was"
0 replies
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