AS
Anna S
Active since Aug 2013
3
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3 reviews46 months ago
Dave Miller Plumbers - excellent service
Philani & Terence from Dave Miller Plumbers cc were very professional and sorted my geyser out in no time. True specialists in their field. Thank you so much.
0 replies
46 months ago
Insurance = Nosurance
Good day Refer to claim 22/163012 as well as claim 22/163822: 22/163012 - claim lodged on 01/07/2022:I lodged a claim with SBSA on Friday morning 01/07/2022 - I have a solar geyser with a Geyser wise Max and noticed that the water was not heating up - 30/06/2022.SBSA appointed Kingsmen Plumbers who came out to the property and after their investigation, informed us that an electrician was needed, as it is an electrical fault. SBSA appointed Traidor Enterprise PTY Ltd who came out on Friday afternoon. After his investigation, he concluded that the Geyser Wise Max needed to be replaced and he would need authorisation from Standard bank to proceed. 02 June - I was informed by Liberty from Traidor Enterprise, that Standard bank approved the replacement of the Geyser Wise Max. They came at 10:30 am on Saturday and worked for about an hour after which they left. During the time they were busy, they made video calls to someone, because they did not know what to do and were advised by this person to cut a black wire (!!!) They were 10 minutes away, when we noticed that the whole Geyser Wise Max's display was flashing. We phoned them immediately and they turned back. They went into the roof, did something and said they probably just bumped the battery when they were exiting the roof, but all is in order now. They left. They were gone a short while and we had to phone them yet again, reporting that the Geyser Wise Max is displaying a tool icon that indicate something is still wrong. We were informed that the tool icon is nothing to worry about, it will dissapear after the geyser reach the correct temperature. We went to the shops and returned after an hour just to find all the hot water gushing out of the overflow pipe, steaming hot. For a third time, we phoned them. It was now late Saturday afternoon. He informed us that he will send out his "specialist" on Sunday morning, but we had to switch the geyser off at the DB box, which we did. On Sunday morning when we woke up, the whole house's power tripped! The "specialist" arrived. The power was switched back on. By now, our Geyser Wise max was flashing an E9 error .And by now, I was worried that the contractor was playing guessing games and that they are not competent enough to repair my geyser and that more damage was caused by them! I phoned Standard bank on Sunday 10:07 and explained everything to the call centre agent, the agent told me that if the solar pump is broken, it is not covered. I explained to him that i dont think it is the pump, and if it is, it was broken by the Standard bank contractor. I asked the Standard bank call centre agent to please phone me back on my cell because I had 1 minute of airtime left. He could hear I was desperate. My airtime ran out and the call was disconnected. The call centre agent never phoned me back. So much for client service! On 04 July, Monday morning, I phoned Standard bank, and yet again explained from A - Z. A new claim was logged : 22/153822 - this time a contractor (AMAC) was sent out to assess the job done by Traidor Enterprise PTY Ltd. AMAC conducted their report and it was received by Standard bank this morning : 05 July 2022.I am not sure about the content of the AMAC report, but we were told that Traidor Enterprise did an inferior job and that wires were not connected correctly. Photos were sent to Standard bank to support the report. Standard bank call centre wanted to send out Traidor Enterprise again (!) to rectify their work. I am sorry, I fail to understand....if they were clued up in the first place, and knew what to do, I would not have had to call them back to my property - 4 times! AND if you have a report from a reputable electric company, supported by photos and confirming the job was done below standard, how do you expect me to allow the same company back into my house to rectify their work? Who is going to inspect their work for a second time?My solar geyser is less than 12 months old. I paid a lot of money for it. Now it is damaged and Standard bank doesn't care about me.- I demand that Standard bank sends out a Solar Geyser Specialist to fix my geyser. I have been without a properly working geyser since 01/07/2022 - I pay an insurance premium every month without fail and expect the insurance will be there for me should I need it. Currently I feel that Standard bank doesn't care about me as a customer. Please contact me urgently AE Steyn (Elize)0735573415
536 replies
65 months ago
YOU ARE BIG DISSAPOINTMENT TOYS R US!
I cannot complain about the service.... there is NO service. The basics of good customer service is feedback and communication. You dont even answer your customer service phone number. :( I ordered an item on Black Friday, received confirmation that it has been received, paid via instant eft. No communication after that, the call center is non-existant. Tried to phone several times without any success. What is happening Toys R Us? If you cannot deliver the items that was ordered, please just refund me my money.
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