LP
Loyiso P
Active since Aug 2013
3
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0
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Reviews
3 reviews10 months ago
Spur Golden Bay horrible service
Good day, I was at Spur yesterday, our waiter was quite slow but we didn't say anything and thought to be just patient with him. What made it is worse is that he collected our empty plates , didn't come back to collect the other things he had left at the table until a while (someone collected before him - manager), he only came back after a while to ask if we are still alright. I didn't understand why because we didn't have any food or anything in front of us and I had asked for the bill. I again told him, we will have the bill please after sitting for a long time . He then didn't come back for a while again, I reached out to another waiter that was near the paying desk and asked him if I could pau and then I did. Walked out with my son, this guy chased us and asked us to come and pay. I told him that we had already paid and he said, the waiters said I didn't pay. I felt like he was going to literally drag me if I refused. It was such a horrible experience!! As if I'm a **** or *****. My son was so traumatised.
0 replies
43 months ago
Pathetic service at Harbour Bridge Hotel- Cape Town
I went for lunch at the Harbour Bridge Hotel yesterday ( 9 October ), when we got there we asked to sit outside, our waiter didn't even bother to wipe our table until we eventually asked. My friend had bought a wikideal and one of the options on the wikideal were Lamb chops. We ordered lamp chops and after 20min our waiter cam e back to us to tell us that they are out of chops. He said that the food would be ready in about 15min, so when he is about to bring the food, there isn't any. We complained, he said he understands, we can either take something else and we said we want Lamb, that's why we bought the deal. He said that we can come back the next day- forgetting that we spent money to even get there. Which would now be a waste of time! We asked for the manager. Tiegan cameto apologise to us and said that all of their lamb had been finished the previous night, their orders only come in on a Monday. She further went to advise of items they don't have. Because we then asked for Oxtail She said they don't have any meat or Bobotie. She gave us 2 ****tails each to apologise. As, we got our food after an hour, a ered couple walked in and ordered Oxtail (Can I just mention that they were white?) and they got their Oxtail just like that! Tiegan then said no it had just been finished cooked. So was there Oxtail and we are not the preferred race for meat? She then said again that it had just arrived but takes long to cook. It looked like everyone knew that there was Oxtail and Lamb because afterwards we saw the lamb too but all the waiters said they can't answer. What a waste of out time and money! I can't believe there are people who still do that?? How will you gain business with such awful treatment? One of our dessert orders was Malva pudding but it was also not available
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56 months ago
Nedbank Promenade bad service
Dear Administrator I went to Promenade Mall to do my banking admin a few weeks ago, while I was there I requested an American Express card and the teller advised that I can only request that through the call center. Went back home and called the call center and I was told the request needs to be done at the branch! I told them I can't go and stand for hours again! I asked them to email the branch, a week later someone from the call center called me amd said they'd due the request for me. On Monday 6 September I went to the brance cause I received an sms about my shopper card and not my American Express card. I enquired again about the card and the teller said there was no order on the system! That was shocking, the teller then put in a request. Now, tell me why this wasn't done on my first visit to the branch about this? Don't they all know the procedure? I got an sms yesterday to collect a new mastercard + American express card, yesterday was 10 Sept and I quickly went to the bank. I got the card and the teller assured me that it's active, I asked if I don't need a new pin and she said no. Last night i tried to use the card and it doesn't work, it wants a 4 digit pin, which i was never told about. Now I have to go back again?! This is pathetic!
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3 (100%)