LS
Lindsey S
Active since Sep 2013
3
Reviews
0
Industries
Reviews
3 reviews11 months ago
Shocking after sales service from Hisense
In November 2024 I took my Hisense Tumble dryer to B&L Appliances to be repaired. They ordered the part needed from Hisense and were sent the wrong part and then told that the part is not available. I contacted AEK and sent pictures of the part as well as the Model number. I was sent a section of the part. I resent the pictures and asked for the remainder of the part to be sent. They then told me they sent packed the incorrect part and will recall the courier and send the correct part. This never happened. Later I was told they don't have the part and are waiting for it. This took months. After following up several times, they eventually told me that HQ now has the part and I waitied three weeks before following up. They then sent me the part-once again the incorrect one. Basically since November last year to date, my tumble dryer is still not repaired and somehow Hisense cannot get it right-with pictures and serial numbers, to send the correct parts. I bought the tumble dryer about 2 years ago. About a year after purchase, the seal around the door snapped. At that time, they also sent the incorrect size and it took a while to eventually get the correct one.
0 replies
116 months ago
Incorrectly charged R1700 for screen replacement
<p>Had a Samsung Galaxy S6 screen replaced by TTS in Port Elizabeth. We were referred to them by MTN as they were contracted to Samsung to do in warranty repairs. It was a free screen replacement-part of contract. The phone was purchased on 29 Feb 2016 and is still under warranty. They wanted us to pay R100 saying the sim card slot was damaged. We refused because they took the sim card out and replaced it, so we insisted that if it was broken, it must have been their error. </p> <p>Approximately two months later ( 28 June 2016), the ink started running in the screen (service order number ********** 621). He had not dropped or mishandled the phone at all. TTS insisted that he had had a free replacement and therefore had to pay for a new screen (R1700-obviously not a cheap exercise). He was told it was lifting and damaged (cracked)at the back of the screen. We were convinced the error was made when they replaced the screen in the first place, but we had no choice but to pay for the new screen or we would get the phone back unrepaired. TTS refused to accept that the error was on their side and said we cannot prove it. </p> <p>Again approximately two months later, the screen starting lifting again and we returned to TTS. They said they are no longer contracted to Samsung and that we must take the phone to TT3 to resolve the issue. TT3 has had a look at it and told us that it is a Samsung /TTS fault. They said that when the screen was replaced, the old glue was not removed and that this is what was causing the problem. They are in the process of resolving the issue for us. Samsung have approached TTS about reimbursing us for (obviously) incorrecty charging us R1700 (it is now clear it was their fault that the first screen cracked and the dye ran), but they have refused saying we cannot prove it. Once again the screen they replaced (which we paid for) has the dye running and is lifting. Once again, the phone has not been dropped or mishandled (TT3 agree it was incorrectly replaced). This means it was more than likely also incorrectly replaced the first time.</p> <p>This means that we paid R1700 when it was, in fact TTS who was at fault.</p> <p>When the initial free screen was replaced, it was either replaced with a faulty screen or incorrectly replaced and hence the damage that needed the second replacement (which I then should NOT have been charged for).</p> <p><br />I will advise everyone and will never use the services of TTS again. TT3 are brilliant! I can understand why Samsung are no longer contracted to TTS. TT3 is a much better choice -treat customers with respect and try to assist....very much the opposite of TTS.</p>
0 replies
116 months ago
Samsung Galaxy S6 screen replacement
<p>Had a Samsung Galaxy S6 screen replaced by TTS in Port Elizabeth. We were referred to them by MTN as they were contracted to Samsung to do in warranty repairs. It was a free screen replacement-part of contract. The phone was purchased on 29 Feb 2016 and is still under warranty. They wanted us to pay R100 saying the sim card slot was damaged. We refused because they took the sim card out and replaced it, so we insisted that if it was broken, it must have been their error. </p> <p>Approximately two months later ( 28 June 2016), the ink started running in the screen (service order number ********** 621). He had not dropped or mishandled the phone at all. TTS insisted that he had had a free replacement and therefore had to pay for a new screen (R1700-obviously not a cheap exercise). He was told it was lifting and damaged (cracked)at the back of the screen. We were convinced the error was made when they replaced the screen in the first place, but we had no choice but to pay for the new screen or we would get the phone back unrepaired. TTS refused to accept that the error was on their side and said we cannot prove it. They accepted that.</p> <p>Again approximately two months later, the screen starting lifting again and we returned to TTS. They said they are no longer contracted to Samsung and that we must take the phone to TT3 to resolve the issue. TT3 has had a look at it and told him that luckily it is not cracked and that it is a Samsung /TTS fault. They said that when the screen was replaced, the old glue was not removed and that this is what was causing the problem. They are in the process of resolving the issue for us. Samsung have approached TTS about reimbursing us for (obviously) incorrecty charging us R1700 (it is now clear it was their fault that the first screen cracked and the dye ran), but they have refused saying we cannot prove it. Once again the screen they replaced (which we paid for) has the dye running and is lifting. Once again, the phone has not been dropped or mishandled (TT3 agree it was incorrectly replaced). This means it was more than likely also incorrectly replaced the first time.</p> <p>This means that we paid R1700 when it was, in fact TTS who was at fault.</p> <p>When his initial free screen was replaced, it was either replaced with a faulty screen or incorrectly replaced and hence the damage that needed the second replacement (which I then should NOT have been charged for).</p> <p><br />I will advise everyone and will never use the services of TTS again. TT3 are brilliant! Not to happy that Samsung has simply said our issue is with TTS when we never really had a choice as they were contracted to do the Samsung repairs at that point in time. I can understand why they no longer are though. Much better choice with TT3-treat customers with respect and try to assist....very much the opposite of TTS.</p>
53 replies
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