MB
Michael B
Active since Sep 2013
5
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0
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Reviews
5 reviews9 months ago
They were most helpf...
They were most helpful and were able to get me a discount on my monthly rates, which really was appreciated!
56 replies
57 months ago
Great service, great attitude!
This is my 2nd move with you guys and everything went as smooth as silk! The guys were there on time, loaded a 2 bedroom apartment in no time, delivered to the new address and were done in 2 hours max....I was impressed at the efficiency and great attitude of the guys. Well done!!
53 replies
100 months ago
10 day bathroom remodel took close to 3 months
The review below is the truth, based on our experience. I have no desire to lie or discredit anybody unnecessarily. Set On Tiles - Seton Nel.....nice guy to work with when he came to give a quote and also needed the deposit to start. His original estimation to complete the job was 10 days which I knew was impossible…..I gave him 3-4 weeks. Good thing we only paid 1/3 instead of 50%, giving us some leverage. We supplied all the materials. Once the job started, there were times that his guys didn't even show up to the job for 2 or 3 consecutive days, and hardly communicating to let us know. Consequently the job dragged on for almost 3 months, causing loss of rental revenue. There were times when they arrived 2 – 3 hours later than scheduled because of traffic, issues…..etc etc The wall that they built to install the Geberit toilet has already cracked, the silicon and paint already peeling where the toilet joins the wall. Had to have another contractor in and was told that the bolts attaching the toilet to the wall were loose, consequently every time the toilet was sat on, there was a clunk/movement from the commode, possibly exasperating the crack which appeared in less than 6 months. The answer I got from Mr Nel was that "things dry out over time, walls crack, silicone pulls away from the wall” The silicon in the 2nd bathroom basin also had to be redone. Does this mean that all of those huge multimillion Rand Fresnaye homes, are experiencing the same thing in their bathrooms after 6 months because of “things drying out, walls cracking, silicon separating from the walls”? I find that hard to believe. When I asked why he didn’t call me after I sent him pics and SMS the previous week about the damages, he hung up on me because he felt I was sarcastic and proceeded to communicate via whatsapp only. Not easy for him to fix these issues because he's not available - lives in Fish Hoek, the flat is in Sea Point - yes a drive, but if you accept a job, you finish it completely including the snags, because its called customer service. He has offered to fix the issue, but only the following week and my concern is the issue getting worse, so I had someone else fix it immediately. Like I said….nice guy, but……we are very very disappointed.
0 replies
113 months ago
Master Movers - Bad Move!
<p>Normally, I would let things like this go, but I was so disappointed, I felt the need to share this experience.</p> <p> </p> <p>I used Master Movers about 2 years ago to move from a Tamboerskloof flat to a Sea Point flat. Everything went as smooth as butter. There was not a hitch, they were done by 1:30pm and that included us giving them lunch. They were very professional and experienced, and although we took out transit insurance, the only broken items were one wine glass and a plastic wheel on my office chair. In the grand scheme of things, it was so minor it wasn’t worth writing about. Also the guys were very nice with great attitude.</p> <p> </p> <p>I decided to use Master Movers again for our move on Dec 21st 2016, but this was a terrible experience, unfortunately.</p> <p> </p> <p>Firstly the crew that Master Movers sent us was totally inexperienced, consisting of 1 experienced guy, the rest being high school students looking to earn some extra cash in the holidays. I don’t have a problem with that at all and I totally support that, however these guys were totally inexperienced and unprepared to move a piano, which was indicated in the first email of contents from us. There was no way they would have been able to carry a piano up 3 flights of stairs, as was clearly stated in the first communication between my wife and Master Movers.</p> <p> </p> <p>Secondly, they didn’t know where to start when they arrived and stood there dazed and confused. They were completely unaware that antiques need to be cardboard/bubble wrapped like the previous crew did. They were carrying everything to the truck without even a blanket wrap. There was an antique bar with glass doors that they just wanted to blanket wrap - I refused to allow this, and this was clearly stated in the first correspondence to Master Movers. I told them to send a proper crew the next day to move the piano and antique bar.</p> <p> </p> <p>They didn’t have the concept of "moving logic”, i.e. how to turn or twist furniture to make it down a narrow flight of stairs, even though the previous crew who delivered the couch did, so this crew had to take it out of the 2nd floor window which took forever.</p> <p> </p> <p>There were 2 items damaged while being carried from the flat to the truck, because they didn’t wrap an antique cedar wood chest, and the second damage sustained was a rip in a canvas painting while they were trying to take the sofa out of the front door.</p> <p> </p> <p>I understand that we declined to take the “in transit insurance”, and the only reason was that we expected to have the same experienced crew as before where every single item was cardboard wrapped before it left the house to the van. And from our understanding, “in transit” insurance is between points of delivery and NOT from house to van.</p> <p> </p> <p>We had taken off work that day, and I had to be there for the second day when the proper crew came to move the piano and the antique bar which was done properly with cardboard as was done before. In other words, if the proper crew had been sent the first time, I would not be writing this letter and it would have been a one day move. It was 3:30 by the time the first crew were finished, but we still made lunch for them because they really worked hard, were all nice, but totally the wrong crew to have sent for our move.</p> <p> </p> <p>I could go on and on, but will cut it short here, except to say that while we paid for a top notch crew, we got a second rate inexperienced crew who damaged items by carrying them down to the van unwrapped, and I had to ask them to wrap the furniture because they were not experienced enough to know.</p> <p> </p> <p>I will not recommend using Master Movers again because of this. Someone else might have a wonderful experience, but it seems like a gamble and not a sure thing.</p> <p> </p> <p>The customer is under the assumption that when the customer has paid for a top notch crew, the company should not send a second rate crew - this is not the way business should be done.</p> <p> </p> <p>The right thing for Master Movers to do would be to compensate us financially for damages sustained, as well as a 1 day loss of work. I doubt this will ever happen, but I need to make other people aware of the terrible experience we had.</p> <p> </p> <p>Thank you for reading!</p>
105 replies
133 months ago
Bad Workmanship
I collected the vehicle and I must be quite honest that I'm not in the least impressed with their work, or the way they handled the whole matter. The boot has a mis-alignment and when I pointed this out to the owner, he said there was nothing that could be done because the injection molded plastic bumper is one piece, and proceeded to point out other areas that WERE aligned which was not the point of the matter. I knew there was nothing they would do from that point on and it was useless and a waste of my time and energy arguing about it.<br> In addition to the workmanship, they lied to Outsurance about then the car would be ready and kept stalling them. I received a call from Kondylis a few days after I collected the car, after Outsurance had been made aware of my complaint. Kondylis wanted me to bring the car back as a loyalty checkup to which I obviously declined. Bottom line is they really didn't take responsibility for the misalignment of the boot and I unfortunately had to pay the R3600 excess to get my car because I certainly wasn't going to leave it there for another minute.
0 replies
Review Distribution
5 Star
2 (40%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
2 (40%)
1 Star
1 (20%)