BM
Brett M
Active since Sep 2013
3
Reviews
0
Industries
Reviews
3 reviews6 months ago
Bad service - Do Not Use THEM
I placed two separate orders with Yoink over four months ago. To date, neither order has been fulfilled or shipped. The primary issue is the complete breakdown of customer communication: Phone: I have attempted to call multiple times, and the phones are never answered just go to voice mail . Email: While the initial response to my query emails is quick, it is always the same generic reply: "We will check and revert back to you shortly." Following this initial email, I receive no further communication or resolution. The pattern is always a promise to revert, followed by complete silence. I have spent over a three months chasing two paid orders and have been met with ghosting from the customer service team.
0 replies
9 months ago
No Service, No Communication, No Technician - Total Failure from Cybersmart
I am writing this review to warn potential customers about the appalling level of service I have received from Cybersmart. After my fibre service went down, I immediately logged a fault. Since then, an unreasonable amount of time has passed, and I am still without any internet connection. The core issue is a complete failure in communication and service delivery. Here is a summary of my experience: Empty Promises: I have had to follow up numerous times. On every single call, I am promised that a technician will contact me to schedule a repair. This has never happened. Not once. Unresponsive Support: The official Cybersmart WhatsApp support desk is incredibly slow. It can take ages to get a simple reply, making it useless for resolving any urgent issues. Inaccessible Management: I have repeatedly asked to speak to a manager to escalate this problem, but my requests have been ignored. There seems to be no way to escalate a complaint. I am left with a service I am paying for that does not work, and worse, there is zero commitment from Cybersmart on a timeline for a fix. They have left me completely in the dark.
0 replies
62 months ago
DONT USE FRUUGO
Disgusting service from Fruugo online store, I will never use your service again. My product arrived in horrific condition missing a major component the power supply, only to get told by support that it is not possible to return the product and no refund will be applied.
0 replies
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1 Star
3 (100%)