CD
Chris P
Active since Oct 2013
6
Reviews
0
Industries
Reviews
6 reviews14 months ago
No support, No Communication
I sent a request via the support channel to assist me in cancelling my account with rain. There are no prompts or FAQs on their site and the request has fallen on deaf ears. It has been 2 weeks with no reply (30726915 my support ticket number for reference). I've also reached out on X as I've found them to be more responsive there, but to no avail. I will refer this to the consumer commission should they attempt to debit my account at the end of March.
212 replies
14 months ago
Poor support
We have had basically zero connectivity for nearly a week in Witpoortjie, and very little to no feedback on the resolution or an estimated time when the issue will be resolved. We are dependent on an internet connection to run our business and Rain support and whatever technical staff are involved could not care less... Very disappointed after having good service for so long.
265 replies
33 months ago
Vumatel fibre down again.
Our fibre line went down at 14:00 this afternoon. I logged a call with my ISP, did not receive a ticket number. They cited config issues. Now phoning my ISP again, it is said that there is an area outage and they say they can only log a ticket after the service is down for 24 hours. NO other service provider works this way! We work from home and are reliant on the fibre being on. And we still pay regardless of if the service is on or not. This is unacceptable!! No right of recourse and absolutely NO communication from Vumatel.
120 replies
39 months ago
Puredier=puredisappointment
What poor poor service, seems I needed to come to hellopeter before spending my money with this lot. Been waiting over a month for my order. Only got feedback after repeatedly trying to contact them on mail or WhatsApp, and even then it's loadsheddings fault. Load shedding doesn't prevent you from keeping your customers up to date, even in the event of a delay. Really really disappointing. Makes you think twice before supporting small business again.
0 replies
59 months ago
Horrible fibre service
I have had my fibre line for nine months, and will be moving to a new address at the end of June, so I did the responsible thing and at the end of May did a request to relocate my fibre line. At the end of that week my fibre was de-activated, 4 weeks too early, and I have been without internet for over a week, spending a fortune on bundles as I work from home and can’t be without internet. No-one can give me any answers and the one agent had the cheek to tell me that I can’t do anything about it. Now I have been paying for a mistake someone else made and no one seems to have any urgency about the matter. I have tried being patient, but now going into my second week without the service I have already paid for is ridiculous. Someone needs to fix this or i am cancelling the contract.
106 replies
124 months ago
Proof of Contract takes 10 days
My wife's Samsung s6 screen broke(of which I am the owner of the contract) and I found out from the repair centre that I would need a proof of contract to get it repaired. I contacted vodacom on 29 Jan 2016, I was subsequently given a reference (S3-GK1AY-YHT2). I was then asked to submit documents, which I did twice on 1 Feb 2016. Today (8 Feb 2016) I have still not received the proof of contract. This request should apparently have taken 48 hours... They can contact me on 0825230782 as the number below the the phone my wife uses.
75 replies
Review Distribution
5 Star
0 (0%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
1 (16.666666666666668%)
1 Star
5 (83.33333333333333%)