MM
Mandy M
Active since Oct 2013
12
Reviews
0
Industries
Reviews
12 reviews20 months ago
Nedbank is a massive security risk
It's now 3 working days since I logged a dispute after a third-party made 4 unauthorized purchases from my account. I have not received any feedback from Nedbank. When I spoke to one of your consultants they told me to call the third-party and ask them why they took my money! What kind of lazy banking institution is this? I myself cannot make online purchases without verification yet somebody else made four within twenty four hours and Nedbank did not even flag it! If I need to verify myself for online card purchases why shouldn't someone else verify themselves and get my permission first to take my money?
0 replies
23 months ago
AboutU provides impeccable services
These brokers assist greatly with all my Discovery services. Ever courteous and efficient, I highly recommend AboutU! Thank you for the fantastic service always
0 replies
45 months ago
No response from Nedbank
I opened a cheque account with Nedbank having been advised by one of your consultants that I would qualify for a almost R300 discount on my loan. I had the account opened the account and had the card couriered. I presented my proof of residence and ID when the card was delivered. 1. My account has been suspended because I need to take "verification documents". I replied to the email from Salome Mathabathe advising it's not clear what verification documents are required and did not receive a response to date. Please clarify what more is required from me as I cannot access funds in my account. I am not getting deposits yet my account is debited for a maintenance fee. 2. I have not received the discount on my loan since opening the cheque account. Kindly advise why that is. If you cannot be bothered to provide feedback to clients, kindly advise what the process is to close off the account.
0 replies
48 months ago
Unhelpful customer service
Your customer service at the Riverside branch and call center is appalling & infuriating. Your call center agents told my father to go to a branch for assistance. He spent hours there only to be referred back to the call center by the branch consultants. What kind of garbage service is that? Have you any idea how much one spends on phone calls to you and to drive to the branch? To date he has not been assisted with his quiry!
370 replies
55 months ago
Loyalty cashback payment not paid two months later
I am extremely dissatisfied with the service from Absa Vehicle Finance. I have financed 3 vehicles with Absa and with my recent one was told that I will receive a loyalty cashback. I settled the previous vehicle on the 30th of July but only received a paid up letter on the 12th of August, after a few follow ups. I was then told the account will be closed and the loyalty cashback will be processed. To date I have not received a cent, nor any feedback, despite numerous calls to Absa. Yesterday I was put on hold for over ten minutes and the person hung up on me. I called in again today and I was told the previous account has not been closed, almost two months later! I must now wait for Miriam to process the loyalty cashback. It's absolutely ridiculous how bad your service is. Can this be expedited please
53 replies
67 months ago
Absa unauthorized debit orders that I must pay for
I arranged to change my AVF from debit order to deposit. Absa still went on to debit my Absa cheque account account twice after that and charged me one hundred and fifty rands per returned debit order. That's not fair and it's not right. Why am paying for your mistakes? And phoning your customer service is an expensive and time-consuming exercise. Fix this
159 replies
78 months ago
Thank you Thabisile Nxumalo
Thank you Thabisile Nxumalo for your assistance with a query. I truly appreciate it
105 replies
80 months ago
Four hundred and thirty for card replacement!
I struggled to get a cheque card replacement for 30 days. I was charged a total of four hundred and thirty even after I advised that I don't want the card anymore and that I'm closing the account. The service is ridiculous and I've tolerated enough and refuse to pay for such garbage
210 replies
81 months ago
Vehicle Glass Claim and Out & About Cover
I was a victim of a smash and grab on 06/08/2019 at 19:35. I submitted a claim on the app same day as the front left window was completely smashed in. I phoned the claims dept but was informed they're closed until 07:00 the next morning. Claims called me back on 07/08/2019 morning regarding the claim and Mpho advised that Glasfit would contact me to replace the window. I emphasized that it was urgent as my car can be accessed by anyone through the missing window. I have to pay a R1260 excess which sounds like it's more than what the glass costs! I advised Mpho that my handbag and jacket had been stolen in this incident. Mpho told me that my Out and About Cover does not include unspecified items. I advised that my schedule shows that unspecified items are covered for a maximum of R1500 per item. She disputed this and said I can check the schedule again and provide feedback. She advised that she would send me the claim number and her contact details. I did not receive same after waiting 2 hours. I called back and spoke to Molefe and he sent me the claim and notification to Glasfit. I phoned Glasfit and struggled with them finding the claim. Glasfit eventually advised that they would let me know which branch to take my car to. To summarize, Glasfit has not yet fitted the glass. During the course of the day I spoke to Michael from Outsurance and explained my claim and he advised that I would have to submit a quotation for the items that were stolen from my car. Less than an hour later somebody else called me and said that these items are not covered. I emailed her my policy schedule and she phoned back saying unspecified items are not listed on my schedule. This is not what I discussed with the person who did the initial quotation for my policy and I was led to believe that my handbag would be covered. She said the recording of this call will be checked by QA and feedback would be provided. I asked that I also get a copy of the recording. I haven't received feedback to date. I understand that your company works with high volumes of claims but I would appreciate feedback regarding my claim. It would be nice if you had a team dedicated to expediting and following up with your service providers as there seems to be a miscommunication between Outsurance and service providers.
315 replies
102 months ago
Worst Bank!
After losing my phone and doing a sim swap, I have been unable to access my internet banking. After a 20 odd minute conversation with the call centre agent, I still can't do anything! The call centre agent tried to assist but couldn't, her supervisor or manager was dismissive and condescending! I've been with Standard Bank for over a year and cannot make payments or transfers with my cellphone bank! I've been to branches to get it sorted and still NOTHING! I've had deductions made from my account, After a loan period was over and went to a branch to query that and was told that they would assist me, to date NOTHING has happened! Why am I paying for this rubbish service? I cannot make any transactions!!!
210 replies
Review Distribution
5 Star
3 (25%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
1 (8.333333333333334%)
1 Star
8 (66.66666666666667%)