BC
Birgit C
Active since Nov 2013
7
Reviews
0
Industries
Reviews
7 reviews4 months ago
DOES SAFAIR THINK IT IS ABOVE THE LAW
I flew Safair from Cape Town to Lanseria and on arrival at Lanseria I noted that my checked in luggage was seriously damaged. I immediately went to the counter to report the damage, filled out the claim and incident form, was given a claim/reference number and the person at the counter took a photo of the damaged bag. I was also told that I would be contacted during the following week. Needless to say, I was not contacted and when I then called the so-called call centre, I was informed that Safair had no record of the claim, but would immediately attend thereto, taking down my details, the Safair reference number and promising to get back to me. Again nobody contacted me! It is absolutely disgusting how people whose bags are damaged and who have a legitimate claim are treated. DOES SAFAIR THINK IT IS ABOVE THE LAW AND CAN SIMPLY FOB OFF PEOPLE VIA THEIR CALL CENTRE? I do not need any of their appartent apologis but an immedate refund within the next four days.
0 replies
4 months ago
Returning a Debit Order to get service
I have called Sanlam previously to change my bank account details. I was told that it would take a month and that I would be called back. As nothing happened I allowed the debit order to bounce and, guess what, I immediately received an sms that I owe money and that they on top of it have now had the audacity of reporting this issue to the credit bureau. When I called Sanlam they were, curiously enough and contrary to previous advices, able to change the bank account details on the phone. DOES THIS MEAN THAT ONE ALWAYS HAS TO BOUNCE A DEBIT ORDER TO GET SERVICE? I FURTHER DEMAND THAT THE CREDIT BUREAU LISTING IS REVERSED IMMEDIATELY IN THESE CIRCUMSTANCES. \
6 replies
27 months ago
Anything to decline medical services being a PMB condition!
My experience, which is unfortunately and as yet not over, has been horrible and totally unprofessional! My daughter had a serious accident where she dislocated her elbow and tore ligaments etc and broke bones in her lower leg/ankle. 1 It took Profmed over 2 days to authorise an MRI when the doctor was required to operate and fix the injuries to the elbow (initially Profmed tried to convince everyone that the daughter's condition was not a PMB condition). It was eventually only approved after the MRI had been done and the operation already performed; 2 When we requested wound care for the ellbow approximately 1 1/2 weeks after the operation via our broker, Profmed waited until the wound care had happened (they were informed of the date when authorisation was sought) and we are now told that the wound care request has not been dealt with because Profmed requires pictures of the injury (how pathetic can any excuse be and also, why does Profmed not attend the operation to verify the correctness of claims), not received a quote, require the date when care is supposed to be given, etc.. All of this when Profmed is and has been in possession of a doctor's report following the surgery specifying details of the requirements!; 3 Profmed was further requested to authorise the RMO arm brace which has to date not been authorised, let alone been refunded as I have already paid for it. Once again this was specified in the specialist orthopaedic surgeon's report which is in Profmed's possession; 4 Authority for an operation to fix our daughter's broken lower leg/ankle, scheduled for tomorrow, was requested early in the morning of even date by the attending specialist doctor's office. It is now 16:30 and the authority has as yet not been received (the hospital even enquired why we have as yet not received it). AT ALL TIMES THIS IS A PMB CONDITION and I wonder whether it will carry on like this as the daughter will require physiotherapy, further wound care, X-rays etc. I am a working professional and if I were to render services in this manner I would have been out of work a long time ago. Also, will Profmed compensate me for the time I am wasting in an attempt to always resolve all queries and the endless telephone calls?
4 replies
45 months ago
Untoward Dealings
My father had a medical aid for years with Health Squared. He was not told that the medical aid closed down and that he had no more medical aid until Dischem called in September 2022 and said that the Medical Aid had not paid the claim for his chronic medication, despite the fact that he had paid his monthly premiums. My father who is 89 years old has now tried to recover the premium which he paid in September 2022, only to be told by the bankers that Health Squared has refused to return the funds. This is point blank theft - they know full well that they are not entitled to the premium which was paid by EFT. They should be reported to the criminal authorities.
0 replies
46 months ago
DISGRACEFUL ATTITUDE AND ACTIONS OF STANDARD BANK!!!!
I have been on the phone for 2 hours because Fraud department decided, without notice or calling me, to block my card which is linked to my whole internet banking, for a transaction which took place on the 02 August 2022, on the 31 August 2022. This is absolutely disgraceful!!!! And now they refuse to unlock it because one of the security questions, enquiring how long I had a particular account, was answered incorrectly (obviously as I had no way of checking). They are asking me to spend another 2 hrs on the phone tomorrow!!!! THIS IS ABSOLUTELY DISGRACEFUL - PARTICULARLY WHEN IT COMES TO LONG -STANDING CUSTOMERS!!!!
1 reply
48 months ago
Questionable requirements of deposit payments
I rented a car at Pietermaritzburg Airport and returned it the next day (07 June 2022). Everything was signed off as being in order. I have however, since the 07 June 2022, waiting for the refund payment of the deposit and a statement (I completed the refund form and was promised that the monies would be refunded). Firstly: Which monies (how much) as the company does not have the courtesy of emailing reconciliation. Secondly, the company has been sitting on my money for nearly a month. Will they pay the interest? When you call Europcar you are given the excusethat they need to verify your ID number (they took a copy of my driver's license and my bank card)! This is shocking and people like this should not be allowed to hold onto and work with third parties' monies! When I called on Friday last week I was again told that my ID number needed to be confirmed. What nonsense is that as the office in Pietermaritzburg took a copy of my driver’s license and my credit card. Further, and as a sign of your more that dilatory manner of handling this matter, I have to date not received any reconciliation from your office. Should this money not reflect by 12:00 of even date and should I not have received the reconciliation, I will then take other steps, all of which will be for your account.
1 reply
62 months ago
Standard Ban Recalls Department
I have been dealing with the recalls department of Standard Bank to recall a payment made in error via EFT. The recall was sent on the 30 April 2021 and receipt confirmation from SB was received. Since then there has been dead silence, no courtesy of a reply to the Email messages which were sent and no response on any of the telephone nos as listed in the email correspondence (011) 858 7795/7789/7793. How does one explain this! Even if it has not yet been resolved, one should keep the customer informed.
2 replies
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7 (100%)