TJ
Theressa J
Active since Nov 2013
5
Reviews
0
Industries
Reviews
5 reviews122 months ago
Does MTN care - Holding clients to ransom
For the past 2 years + I've had a package giving me 500 mb data every month. All of a sudden my data runs out after 3 days. Reason the call centre is trying to give me, there is some applications running in the background that used up all this data like my phone backing up to icloud. REALLY !!!<br> No explanation can be given as to what applications has used all this data, and GET THIS- nothing can be done to assist me, I have to wait till 20 April before MTN can log a query for me.<br> <br> NOW MY QUESTION IS - WHAT ARE YOU AS A COMPANY DOING TO ASSIST YOUR CLIENTS OR DO YOU JUST NOT CARE. YOU CURRENTLY ARE HOLDING ME TO RANSOM. I HAVE A CONTRACT WITH YOU, AND AS LONG AS YOU CAN DEBIT MY ACCOUNT EVERY MONTH YOU JUST DON'T HAVE TO BE BOTHERED ABOUT PROVIDING ANY TYPE OF CLIENT SERVICE. NO EXPLANATION NEEDED, YOUR DATA IS USED UP - SORRY CLIENT - WE DON'T CARE AND WE DON'T PLAN TO DO ANYTHING<br> <br> CALL IN TO OUR CALL CENTRE - WE DON'T GIVE YOU ANSWERS AND IF YOU ASK TO SPEAK TO A MANAGER - SORRY WE DON'T HAVE ANYONE AVAILABLE - NOT A SINGLE ONE IN THE WHOLE BUILDING !!!
75 replies
124 months ago
Outstanding Service
Good service is to be expected, OUSTANDING service is to be applauded. <br> <br> To the team at Qtek I can only thank you for your outstanding, friendly and efficient service. You truly went the extra mile to solve the problem of my noisy gate.
0 replies
126 months ago
Does it even help to complain
I closed my account with FNB in August this year, reason the level of service being so bad. I confirmed that the account is closed, received an e-mail from them(see the e-mail below) AND then today I get a sms saying I am in arrears with my payment. <br> <br> Not only is this exceedingly bad service it also affect my credit rating !!!<br> <br> FNB YOUR SERVICE IS NOTHING BUT RIDICULOUS !!!<br> <br> FNB CREDIT CARD - 4901 0737 6XXX 7XXX <br> <br> <br> We confirm receipt of your request to cancel your FNB CREDIT CARD. <br> <br> Your account reflects a credit balance of R85.56 We hereby request that you supply us with your banking details in order for the funds to be transferred, <br> Kindly provide us with proof of your banking details, to the below mentioned fax number, and should you have any queries contact the undersigned. <br> Should you have any further queries, please feel free to contact us on 087 575 1111.<br> <br>
75 replies
134 months ago
Outstanding Service
After a disasterous start to my day, I found Tyres and More in Ballito. I was greeted with a warm and friendly smile. The service offered was outstanding. I found a one stop shop for my vehicle and will most certainly recommend my friends to the Ballito branch of Tyres and More<br>
0 replies
Review Distribution
5 Star
3 (60%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
2 (40%)
1 Star
0 (0%)