JO
Jared O
Active since Nov 2013
5
Reviews
0
Industries
Reviews
5 reviews2 months ago
Horrible service from LegalWise!!!
This my second complaint on hello Peter regarding the poor service from LegalWise. I have a very pressing matter I need legal assistance with. I started this process in November 2026. After 1 call with the legal counciler, he never contacted me again. In January I did follow ups. I eventually laid a complaint against the lawyer and the manager. The manager called me and assured me I would be contacted by the Friday 30/01/26. Today is the 3rd February and still no contact, no accountability from the manager to ensure their staff do their work. It is noteworthy to mention I have been a platinum client for about 13 years....and this is how they treat me.
56 replies
3 months ago
Horrific service from Legalwise
Last year November, I contacted LegalWise for assistance. I am a platinum customer for about 13 years now. I did not receive any feedback from the legal consultant allocated to me. when I called in, I was told I would get a call back, I didn't. a week ago I received a customer feedback survey, I rated zero for all sections. not even that prompted a call back. I have a time sensitive pressing issue and not even being a platinum client helped me. LegalWise has failed
56 replies
5 months ago
Horrible service from Haval Customer Care
I bought a brand new Haval Jolion Pro. the car had a vibration. i was advised to take the car to tiger wheel and tyre. the car was diagnosed with 2 buckled rims and each tyre having a flat spot. as my legalwise team takes on the dealership, i reached out to haval customer care for assistance as well. after weeks of silence, customer care finally got back to me and basically disregarded the report and essentially accused me of damaging the tyres and rims. after citing the consumer protection act to them and requesting evidence of their accusations, they maintained their stance. i requested a telephone conversation of which the manager flat out refused. imagine that, customer care refusing to telephonically engage a client. without a telephone call, we have reached a stale mate. so much for "customer care"
0 replies
5 months ago
Disaster at Haval Milnerton
I bought a brand new Haval Jolion pro from Haval Milnerton. Upon me driving the car (a few days after delivery as I was out of town), I noticed a vibration which I felt was coming from the tyres. The vehicle was booked into the workshop in Durban as this is where we live, they concluded it was a Tyre issue and they cannot fix Tyre issues and I should contact the dealership. After a discussion with the sales lady, I was advised to go to a Hi-q or tiger wheel, which I did both. Tiger wheel was a lot more thorough as they diagnosed the car having the front rims buckled (damaged) and all 4 tyres having flat spots. Haval Milnerton required that I take the car for another opinion which I did. After 3 hours at another Tyre specialist of their choice, they told me they could not conclude the fault as they do not trust the integrity of their equipment as they feel it needs calibration. After a discussion with the manager, he apologized for the messing around and I expressed my feelings that they are looking got a favourable report on their side to avoid costs. He refuted this claim, I then asked him what does he want me to do. He said he will speak to his management and advise me. They never ever got back to me. I then approached Haval customer care which have been of no help thus far. They claimed they are waiting for a wheel alignment report, but it’s been 2 weeks of waiting. Haval Milnerton is not the place I would recommend buying a car. They fail to take responsibility for a defect which was proven by one of the best in the Tyre business. They also fail dismally at communication. Their prices are great, but not worth the trouble you might find yourself in if you do business with them.
0 replies
Review Distribution
5 Star
1 (20%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
4 (80%)