AH
Adene H
Active since Nov 2013
9
Reviews
0
Industries
Reviews
9 reviews2 months ago
BIGGEST **** ARTIST IN SOUTH AFRICA - Dino Festival
⚠️ WARNING: DO NOT BUY TICKETS – **** ⚠️ I purchased tickets for what was advertised as Dinosaur World / Dinosaur World Festival / Dinosaur Festival Cape Town / Dinosaur World Festival Stellenbosch (the name keeps changing). The event was cancelled. Refunds were promised. Months later, there is still no refund. I have been messaging them for weeks on end. Someone occasionally responds with vague messages like “we’ll escalate this” or “your refund is coming” — but nothing ever happens. It has now been 6–7 months, and I have not received a cent. After doing more research, it’s clear that hundreds of people are in the exact same situation. Same story every time: tickets bought, event cancelled, promises made, money never returned. These organisers operate under multiple names and pages, which makes it very difficult to track them down or hold anyone accountable. Based on my experience and what many others are reporting, this appears to be a widespread ****. Do not waste your time. Do not waste your money. I strongly advise anyone considering this event to stay far away.
0 replies
4 months ago
DINO WORLD FESTIVAL - a total ****!!!!!!
Absolutely shocking experience. The so-called Stellenbosch Dino World Festival was cancelled, and despite promising refunds to those who requested them, I am still waiting for my money. Completely unacceptable. I have emailed repeatedly. Not a single reply. Talia (talia@dinoworldmzansi.com ) does not respond. The alternate address, info@dinobeerfestival.com , is equally silent. At this point, based on my experience, this feels like dealing with a bunch of ****mers. I paid R300, they promised a refund, and they have not delivered anything. Avoid this organisation entirely - if they even exist, which I doubt. Communication is nonexistent, promises are ignored, and customers are left out of pocket. I am demanding my refund without further delay.
0 replies
6 months ago
Unauthorised Debit Orders and Lack of Accountability – Finchoice
Subject: Unauthorised Debit Orders and Lack of Accountability – Finchoice Once again, I’ve experienced unacceptable service from Finchoice. After fully settling my loan and receiving an official paid-up letter, Finchoice debited my account twice—six days later—without my authorisation. Loans: 23134871 + 23002582 Debit Order Amounts: R1535.32 and R1797.32 taken out of my account on 27 October 2025. These unauthorised debit orders have now caused other financial obligations on my account to bounce. So, who will take responsibility for that? Certainly not Finchoice. The lack of accountability is deeply concerning. When I called and emailed to request a refund, I was ignored. Promised callbacks never happened, emails went unanswered, and my calls were disconnected — all while Finchoice held onto money that was never theirs to take. It’s unacceptable for a financial institution to operate this way. I am tired of Finchoice failing to take responsibility for their actions and the negative impact they have on customers’ lives. I’m sharing my experience publicly because this kind of behaviour needs to be called out — people deserve better. I am going public!!!!!!!!
230 replies
6 months ago
DISGUSTING SERVICE FROM MY DEBT HERO!!!
Formal Complaint – Misrepresentation, Gross Negligence, and Breach of Trust To: The Management of My Debt Hero Paarl, Western Cape Date: 19 October 2025 Dear Sir/Madam, This email serves as a formal complaint regarding the conduct of your employee, Mr Shailen Williams, and the subsequent reckless handling of my personal and financial information by My Debt Hero. I was contacted by Mr Williams on 17 October 2025, following an online enquiry I made through your Facebook adverti*****t. He called me twice on that day and provided a full breakdown of my financial obligations, explaining that I would be paying R8,000 per month under debt review rather than my current R15,000. During this conversation, I made it absolutely clear that I am married out of community of property without accrual, and that my husband and I share a joint bond with ABSA Bank, for which my husband is the primary payer. I explicitly instructed that the bond must not be included in any debt review application under any circumstances, and that my husband was not to be notified of my inquiry. Mr Williams gave me his personal assurance that the bond would be excluded and that my husband would never find out about the consultation. Based on that assurance, I allowed the discussion to continue. Yet, less than one hour after a follow-up call from a debt counsellor that same afternoon, my husband received an email from ABSA stating that we were under debt review — and, alarmingly, that our bond had been included. Not only did this directly contradict the verbal assurances made by Mr Williams, but it also caused significant personal and reputational harm. This disclosure occurred without my consent and was a gross violation of confidentiality and professional ethics. Immediately after discovering this, I phoned and messaged Mr Williams repeatedly on 17 and 18 October, seeking urgent clarification and to cancel the debt review application. I sent multiple WhatsApp messages (all attached) and made several calls, all of which he ignored. When he finally answered on the afternoon of 18 October, his response was, quote: “Well ma’am, that’s ABSA’s problem.” He then hung up the phone in my ear. This behaviour is unacceptable, *********, and legally indefensible. Mr Williams’s actions constitute misrepresentation, gross negligence, and a clear breach of trust. His assurance that the bond would be excluded was not only false but has now placed both my husband and me in a compromised financial and personal position. Furthermore, My Debt Hero’s handling of this matter appears to be non-compliant with the National Credit Act (Act 34 of 2005), specifically concerning informed consent, accuracy of submitted information, and confidentiality of consumer data. The submission of my personal and joint financial information to a credit provider without full consent may also amount to a violation of POPIA (Protection of Personal Information Act). I hereby demand the following, without delay: 1. Immediate written confirmation that the debt review application has been fully withdrawn and cancelled, effective immediately. 2. Written confirmation from ABSA that the bond has been removed from all debt review listings and restored to its prior, unaffected status. 3. A formal written apology from My Debt Hero and from Mr Williams personally, acknowledging this gross misconduct. 4. A full internal investigation into Mr Williams’s conduct, and written confirmation of the remedial actions to be taken. Failure to provide a satisfactory resolution within 48 hours of this correspondence will result in this complaint being formally escalated to the National Credit Regulator, the Consumer Protection Office, ABSA’s Compliance Division, and, if necessary, my legal representatives. This letter and all supporting evidence — including call logs, WhatsApp correspondence, and the ABSA email notification — will form part of that submission. I expect this matter to be treated with the urgency and seriousness it warrants. Yours sincerely, Adene Heinz-Krüger
0 replies
6 months ago
DISGUSTING SERVICE FROM MY DEBT HERO!!!
Formal Complaint: Breach of Confidentiality, Misrepresentation & Unprofessional Conduct – Mr. Shalin Williams / DebtHero Dear DebtHero Management, This email serves as a formal notice of complaint against your representative, Mr. Shalin Williams, and against DebtHero as an organization for its reckless handling of my personal information, misrepresentation of the debt review process, and breach of confidentiality. On [insert date], I was contacted telephonically by Mr. Williams following my response to a DebtHero Facebook adverti*****t. During our discussion, he presented a proposed debt review plan whereby I would pay approximately R8,000 per month to DebtHero, instead of the R15,000 I currently pay toward my creditors. I made it explicitly clear to Mr. Williams that I am married out of community of property without accrual, and that under no circumstances did I want my husband to be informed of any enquiry or potential application for debt review. Furthermore, I clearly stated that my husband and I have a joint bond with ABSA, that he is the primary payer, and that the bond was never to be included in any debt review application under my name. Mr. Williams specifically assured me that the bond would be excluded from the process and, as a result, my husband would not receive any notification from ABSA or any other creditor regarding my application. However, less than one hour after that phone call, my husband received an official email from ABSA stating that we were under debt review and that our bond had been included. This was a blatant breach of confidentiality, a false representation of the facts, and a violation of my explicit instructions. It also constitutes a contravention of the National Credit Act (Act 34 of 2005) and the Debt Counsellors’ Code of Conduct, including but not limited to: The requirement of informed and explicit consent before any application is lodged (Section 86 of the NCA); The duty of confidentiality and due care in handling consumer information; The obligation to avoid false, misleading, or deceptive representations in the course of offering debt review services. Upon discovering this serious breach, I immediately attempted to contact Mr. Williams by phone and WhatsApp (evidence attached) to withdraw any application that had been submitted without my informed consent. He ignored my repeated messages and calls for most of the weekend. When I finally reached him on [insert date], I confronted him regarding his false assurances. His response was dismissive, unprofessional, and wholly unacceptable. He said to me, verbatim: > “Well ma’am, that’s ABSA’s problem.” He then hung up the phone. This conduct amounts to: 1. Gross negligence and mishandling of confidential financial information; 2. Misrepresentation and deception in the explanation of the debt review process; 3. Failure to obtain informed consent prior to initiating an application; and 4. Unprofessional, *********, and reckless behaviour unbecoming of a registered debt counsellor. I hereby demand the following immediate actions: 1. Written confirmation within 48 hours that my debt review application has been fully withdrawn and cancelled; 2. Official proof that any record of this application has been expunged from ABSA’s system and all relevant credit bureaus; 3. A formal written apology from both DebtHero and Mr. Williams acknowledging this breach and the distress it has caused; and 4. Confirmation that this incident has been escalated to your Compliance Officer for formal investigation, with disclosure of the disciplinary process to be undertaken against Mr. Williams. If this matter is not resolved promptly and satisfactorily, I will escalate it to the National Credit Regulator (NCR), the Credit Ombud, and other consumer protection authorities. I also reserve the right to pursue legal action for the emotional distress and reputational harm caused by your organization’s negligence, and to make this misconduct public to ensure other consumers are not similarly misled. I trust you understand the seriousness of this matter and expect a comprehensive written response within 48 hours of receipt of this communication. Yours sincerely, Adene Heinz-Krüger
0 replies
11 months ago
"I received exceptional service from Matthew van Rooyen yesterday while setting up my pet insurance
"I received exceptional service from Matthew van Rooyen yesterday while setting up my pet insurance. He was incredibly friendly, helpful, and informative throughout the process. A big thank you to Matthew for his professionalism—100 points to you!"
58 replies
20 months ago
Snatcher.co.za - BIGGEST ****** IN SOUTH AFRICA!!!!!
I placed an order on 5 August. Today is the 5th of September and still no products received. On their website it says my order is 'in progress'. But no further movements. You cannot call the company. They do not respond to emails, queries via their website or messages via Facebook. I requested a refund... they have gone silent. To date... I have had no communication from Snatcher. I have requested a refund on numerous occasions. NO RESPONSE from Snatcher. NOTHING!! This company has ****** R265 from me. They are ******!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! Share far and wide! I WANT MY MONEY BACK!!!!!!
0 replies
24 months ago
Excellent Customer Service by Thomas Smit!
Thomas Smit provided exceptional assistance with my OUTsurance claim over the phone. His professionalism, patience, and expertise made the process smooth and stress-free. I highly commend his outstanding customer service and commendable dedication to ensuring customer satisfaction. Thank you, Thomas, for going above and beyond!
53 replies
43 months ago
Snatcher Retail | 5* Service
I have only had good experiences with Snatcher. I cannot complain about anything, to be honest. Earlier this year I ordered 2x snorkel masks that went missing on route to being delivered to me... Snatcher replaced the items with NO FUSS. Easy and friendly service. Not so long ago I bought some things via the 'open box' sale... excellent items for cheap-cheap. I love Snatcher!! Would recommend this retail company to anyone!
0 replies
Review Distribution
5 Star
3 (33.333333333333336%)
4 Star
0 (0%)
3 Star
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2 Star
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1 Star
6 (66.66666666666667%)