KG
Kamini G
Active since Nov 2013
20
Reviews
0
Industries
Reviews
20 reviews10 months ago
Misled, Ignored, and ****** of Rewards – Woolworths’ Treatment of a Loyal Customer
I have been a loyal Woolworths customer for over 30 years, swiping my Woolworths rewards card with EVERY SINGLE PURCHASE without fail. Yes, I received the in-store discount when I swiped, but only recently discovered that this is NOT the full rewards program. All this time, I believed the discount was the entire benefit. Years ago, I queried why I never got vouchers or points and was told (misled) that you don’t earn rewards on your purchases and only get in store discounts when swiping your card. I accepted this explanation and carried on shopping for years and years to come, only to now learn that this is completely untrue and that other customers have been receiving vouchers, points, and additional benefits for years. This means I have been excluded from the bulk of the rewards program for a very long time, despite my loyalty and spending tens of thousands annually. After recently spending R5,000 at the Sandton branch, I raised this again and was met with arrogance, rudeness, and indifference from staff. Head office promised me a call after having to resend the emails to for responses, and it never happened. My follow-up emails have been ignored for weeks. This is not just bad service, it is systematic negligence and feels like deliberate concealment of benefits from customers who trust Woolworths to be transparent. To keep a loyal customer in the excluded for decades about rewards they should have been enjoying is unacceptable and damaging to your brand integrity. I have escalated my case to the Consumer Goods and Services Ombudsman and will continue to share this publicly so other customers are aware of how easily their loyalty to Woolworths too can be shoved down the toilet.
0 replies
14 months ago
******* that pocket customers' money for non-delivery of goods!
THROUGH UBER EATS: I’ve been a loyal customer of the Riverside Starbucks branch for many years, spending thousands of Rands over time. However, my recent experience has left me feeling completely disrespected and devalued. On my last order worth over R500, I ordered multiple coffees and meals through the Uber Eats app, including a ciabatta with chicken and avocado Sandwich. Although the item was listed as available, I later received a call from an individual at the store informing me that it was in fact unavailable. What followed was a shocking display of poor customer service from not one, but two individuals who were both rude and unprofessional. They insisted quite forcefully, that I accept a substitute, despite my repeated and very clear refusal. I explained multiple times that I did not want a replacement and simply wanted a refund or for them to cancel the item on their side. Instead of acknowledging my request, they continued to be dismissive and confrontational, eventually saying they would cancel the entire order. But, instead of cancelling, they processed the order anyway without the ciabatta I paid for. I then contacted Uber Eats to request a refund, only to be told there was a "system issue" and that no refund could be processed, even after following up via their app and their website, an alternate resort. To this day, I have still not received a refund for the item that was never delivered. And you cannot tell me that the money I paid was simply absorbed, or that the item I didn’t receive was magically wiped out of their stock count. The complete lack of follow-up or communication from either Starbucks or Uber Eats tells me one thing clearly: this is theft, plain and simple. Starbucks and Uber Eats have taken money for something they never provided and that makes them *******. Let’s also not forget that Uber Eats has taken its own cut from the thousands of Rands I’ve spent over time. They’ve happily made money off my loyalty while failing to ensure basic accountability or customer protection. This entire experience has been incredibly frustrating and disappointing, especially from brands I’ve supported for so long. It’s unacceptable, and I won’t stay silent about it.
0 replies
15 months ago
*******
I have been supporting starbucks with hundreds of purchases, especially so would be the Riverside branch. I recently ordered a large order through the uber eats app (whom are just as guilty in pocketing my money!) The particular order was for around R500. One of the items I ordered - the Chicken Avo Chiabata, I was called about by the abrupt staff at this branch and told that the item was not available. I found myself repeatedly having to explain while in the middle of a working commitment why I didn't want anything else as the embiciles on the phone at this branch can't seem to comprehend "cancel that item - I don't want anything else". This went on in a back and forth whereby my time was being wasted over an item they advertised on the uber app but suddenly can't provide. That is nobody but their fault. I had to further explain to the embicile on the phone who was clearly provoking frustration over this issue with their lack of understanding "I don't want anything else" that I should relieve the rest of the order and be refunded for the item they don't have. Eventually it sunk in and the shoe dropped that they should still deliver the rest of the order. I eventually get hung up on just as abruptly and to no surprise, uber's app coveniently couldn't provide me with the option to report the missing item to request my refund. I proceeded to report the incident on ubers webpage, and further given an error message that the incident was already reported! I went on with my day and by the time I had time to think about my refund again, it was a week later with still no refund. I then attempted prompting uber to which I received a auto emails saying the reported incident was not reported within 2 days and therefore they conveniently are sorry to not be able to assist. Between uber eats and Starbucks Riverside, they have pocketed my money for the some filthy ***** has pocketed my money for an item I didn't receive for their false advertising and stupidity. I demand my money either immediate effect!!! It cannot just be blown over just because some dumb *********** individual can't do their jobs properly and your systems don't work!!! That is no excuse to ***** from a customer.
0 replies
54 months ago
HORRIFIC EXPERIENCE with this make up!
The most HORRIFIC make up! I had a major allergic reaction after this product touched my skin for the first time. My skin immediately broke out with a reaction to the product and was left extremely red all over! My skin felt like it was on fire! After reporting to the woman I believe is the "product/business owner" "Shiloh Wood"/Shiloh King, what had happned to my skin, I was given really rude, cold responses and directed to their Ts&Cs on their website. I was further told that it can never be their product and I should get a "skin s****ing" test done at a Lab and no "Doctors report" will be accepted. I found this extremely convenient and quite strange that all these defenses were being put up so quickly. There was no empathy whatsoever that a new customer who trusted them with all their very convincing videos and advice over WhatsApp had experienced such a HORROR with their products. I had spent around R1600 on all the products I was advised to buy by Shiloh Wood, which by the way one of the products were expired and a few others were very close to the expiry dates upon receipt of the products. I was told that I shouldn't be concerned that the product was expired because they can still be used. I was no longer treated as a customer, I was now spoken to in a rude and arrogant manner by Shiloh Wood. Despite all my attempts to gain their/"her" understanding on how disappointed I was regarding my experience, I was ignored, I was given a really rude, cold responses over and over again and directed to their Ts&Cs on their website. I was further told that it can never be their product and I should get a "skin s****ing" test done at a Lab and that no "Doctors' report" will be accepted. I was repeatedly ignored and instead all sorts of excuses and useless defenses were thrown at me. I've tested products on my skin from pharmacies that obviously several other people have tested and used on their skin which those products even exposed to such unhygienic conditions never ever gave me reaction, ever!! The so called "s****ing test" I was rudely told by Shiloh Wood to get to "prove" their products caused the reaction would have costed me MUCH more than all the money spent on their products itself, not to mention further inconvenience in time and in pain endured after having such experience already! A while later, I encountered a good couple of other people that were treated the same way and had similar experiences with this company and Shiloh Wood and I was told I should look up Shiloh King online. I was shocked at the info reported on the scams people experienced with this company, the lies, the skin break outs by this product and the terrible experiences so many people had with the owner and the staff. The makeup I bought with my hard earned money can never be touched and I will never put that on my skin again! R1600 taken from me and I feel like I've been scammed and I have! I only hope this review saves someone the pain I went through!
0 replies
76 months ago
Vodacom has not resolved issues!
Hi "Vodacom", I've received no missed calls from you.... Also, wouldn't be able to listen to a voice message either because this is yet another one of the ongoing issues for the passed three years that YOU have FAILED to resolve. Regarding the specific issue I've complained about IN PREVIOUS REVIEW: The following email was received after your Hello Peter Vodacom consultant came back to me (after a long 2 to 3 weeks wait, following his promise to me on feedback within a week): "Dear Kamini Thank you for your patience. The Field Service Consultant has discussed this matter at length with the Manager however the feedback provided remains the same. Kind Regards Raphael Brown" The above tells me nothing in response to what VODACOM should be doing to resolve this matter. I therefore responded to "Raphael Brown" asking him to elaborate and all I got from him was a COPY and PASTE of the above message! VODACOM, you have assigned a consultant to get rid of the problem by sending me a feedback like the above, which tells me absolute nothing about how you are going to resolve this VERY SERIOUS offense! I need not begin on how you have taken my business for granted and absolutely exploited this situation and me as a customer! I will however remind you that I STILL sit with a damaged phone due to the negligence of your employee and a don't-care attitude by your franchisee sitting at OR TAMBO international airport branch! I expect a better response and an ACTUAL resolution of a proble you as VODACOM created for me as your customer. Regards, K Govender
1 reply
77 months ago
POOR POOR SERVICE!!!
Been waiting for my assistance on my damaged luggage bag which was handed in three weeks ago and the prolonged responses to my requests seem to be a norm for this company! Phone in and put through tho six different individuals and still can't get hold of the individuals who should resolve this matter! Pathetic!
0 replies
77 months ago
Phone damaged at VODACOM STORE!!!
Purchased a brand new phone (Samsung Galaxy S10) with Vodacom with my contract renewal. I (and two other persons - my parents) went in the the lower floor Vodacom store at OR Tambo International Airport in Johannesburg to purchase a screen guard for my phone. The individual by the name of "Lucine" at the front counter told me they had to take my phone to the back to apply the screen guard. I then asked her if I should remove the original screen cover that came with the phone which she agreed to, following which, she took my phone to the back as I waited. The individual "Lucine" then returned with my phone in her hands, SEVERAL minutes later and put the phone on the counter, appearing only now be applying the protector, she then stopped and said... "I see you already scratched your phone". I then looked at her in absolute shock and awe because this was not the truth at all, I had brought my brand new phone to this store which was just as brand new with no scratches or damage as when I had first taken the phone out of its original Samsung packaging. I looked at the scratch as she showed it to me and knew immediately that this could never have been done by me! I told her that my phone was brought here without any scratches and clearly the phone was damaged while she was handling it. This woman insisted on an argument in a very disrespectful manner that she hadn't scratched my phone and was quick to make up a story and say that she will get her boss to give me CCTV footage because apparently in her words: "the cameras in the store can show from "EVERY" angle that she didn't scratch my phone". I knew that this woman was not going to be honest about what she had done and would carry on fighting and arguing with us and denying responsibility that Vodacom should be taking for her what she had done! My parents and I took her details down as we were in a hurry because this individual not only wasted my time, damaged my belongings and sent me off as an upset and heartbroken customer of Vodacom, but she was also about to force me into missing my flight overseas due to her pathetic attitude in arguing and profusely denying responsibility! I had to leave the store and rush to catch my flight. I had to be overseas with a phone that did not have a screen protector on it and I have had to live with a scratched brand new phone which is no fault of my own because of your careless employee! Because of my being away overseas for a while, my father had complained the to branch manager of this Vodacom store at OR Tambo Airport and he received the video footage back from this individual with a long essay this individual sent back full of excuses and shifting the blame back to me as a customer. If it mind boggling for me to think that this so called representative of Vodacom thinks he can speak to a customer like this after everything that has happened! Up to now after being back in SA, because of Vodacom my phone still doesn't have a screen guard to protect it until this matter is resolved! He is basically covering up and not bothered to understand and do something about correcting this situation. I am supposed to be enjoying a brand new phone which I am paying Vodacom for an exorbitant amount of money each month and this is the thanks I get bac**** I have been a customer of this pathetic company who I've experienced countless issues with, unresolved issues that just go off the radar conveniently by Vodacom's PATHETIC service standard and now I am fed a bunch of excuses for my phone being damaged while one of your staff at your Vodacom store was handling my phone!! IS THIS FAIR on me as a customer??? I trust that this matter will reach the highest authorities at this company and be resolved with immediate effect! Until then, my phone remains without screen protection and I am having to live with the strain of this issue you have caused!!!
3 replies
83 months ago
Bitter service from Woolworths Melrose Arch store
I've been a Woolworths' customer for many, many years and enjoy and love all of your products! Most of my groceries for every week, every month and DAILY lunch are purchased from Woolworths' food stores!! I am truly a faithful Woolworths' customer and Woolworths should know this and appreciate my support at least. Unfortunately, today and not for the first time in the history of my support to Woolworths, I experienced another Woolworths employee treating me like something they sc****d off of their shoe! Let me enlighten Woolworths' shareholder's and directors as to how your cashier Patience Gwanya mistreated one of your MOST SUPPORTIVE CUSTOMERS! I walked in to your Woolworths Melrose Arch store this morning to purchase my breakfast and lunch for the day and when I got to your the front of the queue I get summoned with a very ABRUPT "neeeee*********xtttt PLEASE!!!!". This sounded clearly like a VERY IRRITATED and IMPATIENT call by somebody who is clearly NOT HAPPY to help your customer! When I get to the till, I am greeted with a smirk and by this individual and looked at in a mocking manner - This felt almost as if I was being made fun of (one can deny this as much as they want, but I experience such hostility and know how it made me feel as a person leave alone your customer!). I then get my groceries (breakfast and lunch items BANGED AGAINST the counter and THROWN into my plastic bag. This OBVIOUSLY upset me very much as it would ANY CUSTOMER!!! And then I asked this woman who is throwing around my groceries/food why she is doing that. She then exchanged words with me in the form of a HUGE ATTITUDE PROBLEM and argued that I can have her reported! What a despicable human being to treat YOUR FAITHFUL CUSTOMER or ANY CUSTOMER for that matter in the manner in which she did. I do not walk into Woolworths to buy my food or any other item I purchase to be spoken to like I am a nobody, neither do I walk into your store to have my groceries thrown at me or into my face or thrown around AT ALL!!! I furthermore do not support Woolworths so frequently (almost every single day) to be treated with such disrespect by your cashiers! I hope that the above matter is taken seriously and that Woolworths acknowledges that I as a customer whether supporting you once in my lifetime or every single day for thousands and thousands of Rands like I DO, that I could be spending at another store, certainly should not be mistreated the way I was to today! This is extremely disrespectful and utterly UPSETTING to say the least. Thanks to your cashier, I walked out an unhappy and upset customer. I must say that she really left a bitter taste in my mouth! Very sad that a company with such quality products and high prices attached to that quality which I pay for don't maintain the same quality standards when it comes to the people they hire to serve their customers. This individual Patience Gwanya is an embarrassment to you Woolworths! And she feels nothing to embarrass your customer, for the despicable woman she is.
0 replies
85 months ago
Makro has left me at 2 months later with no delivery of my replacement goods that were promised!!!
Makro has left me at 2 months later with no delivery of my replacement goods that were promised!!! No contact whatsoever after the second time my goods were damaged upon delivery! No response or follow up as to when my new replacement will be delivered! Makro is not worth my business. I WANT A REFUND!
1 reply
85 months ago
Makro still has not bothered to respond more than 2 months later!
Hello Makro Hellopeter team, Thank you firstly for your sincere concern and for promising to resolve the matter, my concerns and escalate the bad service I received. I would however, like to inform you that up to today, once again this matter is NOT resolved! I was called by a deliveries manager by the name of Temba after my complaint who seems to have been more interested in finding details that have nothing to do with me as a customer about whether or not my goods should be replaced or not rather than delivering my goods, which I fully have a right to and especially because that was Makro's promise to me. I also had to give this manager details of the driver/delivery person. The deliveries manager is clearly not informed enough and rather getting details from the customer rather than doing his own investigation. Allow me get to the worst part of why my delivery is still not with me; The delivery people eventually arrive at my place with the new goods, bring my new washing machine up to my apartment, begin to install the machine until I hear a noise against the side of the unit. I proceeded to ask them to stop and check the machine because I was concerned that it was damaged. One of the gentlemen seemed agitated and impatient because I expressed concern of damage now again to the new machine and he made me feel intimidated. I proceeded to ask him to please pull out the machine again (which was at that point only half way in) to see if there was damage. He compained about taking the machine out and made me feel like I shouldn't be asking him to do that. He also said to me that if he pulls out the machine and there is a dent then its going to be his fault (as if he new there was damage). He eventually but reluctantly removed the machine and I examined the machine carefully and found scratch makes and a deeper dent mark and scratch. The gentlemen insisted that there is no scratch and proceeded to phone his manager Temba speaking in a different language to English in my presence and seemed quite hostile complaining to the person on the other side of the line in my presence about that I say there is a dent and there is no dent according to him. When he got off the phone I asked him why he says to his colleague/manager that there is no dent or scratch when there is and he did not give me a straight answer even after I showed him the dent and scratch on the machine. The two deliverymen eventually took out the new machine which was now a second one damaged and I kindly asked them if they are now going to leave the old other damaged one with me, which they did and placed the other machine back. He then said to me he is not going to place the new fridge (which was still on the lorry) and take out the one I had because it does not make sense to only give me one of the new items(meaning the fridge) seeing as they will have to take back the machine they brought. I asked if they will be coming back with another machine for me (the same day) and they said no and that they will have to order a new one. I asked for them to then ask Temba to phone me (being upset about this still unresolved issue and now more damaged caused), and up to today 2 weeks later NOBODY from Makro has phoned me or escalated this, not even a manager has phoned me to arrange another delivery. MAKRO, when do you plan to deliver my new goods. Once again you have messed up and made this situation even worse! How long must a customer wait for you and how many more equipment will be damaged before you I can be at peace and finally use my own new undamaged equipment that I bought from you in addition to your expensive maksure guarantees/warantees? I hope that this matter now gets to your highest level of management and is finally resolved!
1 reply
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