VM
Varana M
Active since Mar 2009
6
Reviews
0
Industries
Reviews
6 reviews25 months ago
Be weary when using a standard flyer, it's not standard
Be weary when using a standard flyer for your packages. I used packaging material (brown paper) to cushion my customer's order in a flyer. This was not excessive and fitted in the flyer with room to spare. I did this so that the contents would not get broken. I was shocked to see that The courier guy charged me more than R166 each to send two lightweight (less than 1kg) flyer bags to Cape Town from Johannesburg claiming that the package exceeded The dimensions for a standard flyer. I always praised The courier guy for excellent service, I will not sit by and leave this matter unnoticed though. The package was soft and if you pressed down on it, the dimensions were really small. I had prodict damaged in the past and The Courier Guy refused to take liability claiming that the packaged was inadequately packaged ( these were not fragile and I used bubble wrap). So, a warning if you assume that a "standard flyer" is standard in terms of volumetric weight. This to me is a way of overcharging and amd I have never had this problem with DHL when exporting in a "standard flyer". I am extremely upset as we offer free courier to our clients and the last thing I want is an unhappy client with damaged products. I tried to address this matter with several employees and managers at The Courier Guy and they all talk about volumetric weight. The mild technicality is equivalent to "cutting your nose to spite your face". They blatantly refused to credit me for the overcharge. I feel so ******.
0 replies
47 months ago
BEST ENT IN SOUTH AFRICA
I can rate Dr. Sascha Stofberg as the best ENT specialist in Gauteng. This is my story......In 2019 I was diagnosed with a paraganglioma of the laryngeal nerve. Two successful surgeries at Donald Gordon Medical Center saw the malignancies removed. I was unfortunately left with right vocal fold paralysis and a poor voice. I was referred to a so-called leading laryngologist (ent specialising in voice) at Park lane clinic . I was charged extremely high rates and left with hypoglossal nerve damage ( right side of my tongue was lifted) and not much of an improved vocal quality . I was left afraid and lost. Not wanting to undergo further vocal cord treatment I almost gave up on seeking help. My voice quality deteriorated to an absolute mess. The ENT specialists that I tried, refused to help as they don't have the expertise to work with vocal folds In 2022 I popped an email to this award-winning ent specialist, Dr. Stofberg. I read one of his many 5 star reviews regarding voice. I prayed for help and God answered with the best ENT specialist I could have ever asked for. Dr Stofberg is brilliant. He charges medical aid rates . He is honest and explained everything to me. He gave me hope, explained the risks and performed a more permanent larygoplasty procedure in May 2022 at The Nercare Olivedale Hospital. My experience was beyond incredible and life changing. Thank you for not giving up on the difficult nature of my procedure. I have an amazing voice and was able to read a bedtime story to my son after three years of suffering. I speak with confidence to clients and I am quickly emerging from a shell that I was condemned to for a long time. We take our voice for granted. Not having a voice really affected my psyche. I even sang amazing grace in the shower..... and I am free from dysphonia, dysphagia and dyspnea. Last but not least......Thank you Mrs.Leigh Stofberg for being the most amazing practice manager and being so meticulous. You are amazing and my experience was exceptional
0 replies
96 months ago
Boo woolies, you used to be so passionate about customer service and quality
I bought flowers omline for my mum on mothers day to be delivered on the monday after mothers day. The roses were wilted an I submitted a complaint via email. I was told that a new bunch of flowers were going to be delivered a day after my complaint. No delivery was made. So I complained to the woolworths Facebook administrator via messenger who said that it will be relayed to the online team. Well i was told that the store manager, Yogan was looking into this. Still no resolve. Boo woolies, you used to be so passionate about customer service and quality. I am expecting resolution this week
0 replies
131 months ago
No follow up on poor reception
What purpose on earth does mtn's customer service have ? A while back I placed a complaint only to receive all talk and no action. My reception is still poor in Brackendowns and data is mainly used away from home as it is very unreliable. I am appalled that even after a customer compliant there is still a lack of energy in attending to problems. Quality system failure is my opinion. Passing the buck from one useless department to another. Does the ceo know exactly how incompetent the staff are in attending to a customer complaint with at least a progress report?
75 replies
132 months ago
poor cellphone signal for more than a year now
My mobile signal has been on one bar or says that I have 'no service' for a year now. I use a neotel WiFi source at home and can not utilise my data allowance from mtn because connectivity is so pathetically slow. I contacted a very unprofessional technical sevices who claimed apathetically that the tower was down and they're working on it. I asked when they'd expect repairs to be completed and they had no answer for me. What's the use of getting an mtn contract in Brackendowns then?
76 replies
135 months ago
highway robbery
I have had a motorxtender policy for several years now. The premiums have increase steadily and steeply over the years. I don't mind as long as I get a good service in return. What really gets my goat is that I have used this service once before to have my vehicle towed from home to autoview Volvo in Bedfordview. I did not pay a cent towards the towing. The engine light is engaged in my car so to prevent a potential breakdown in the middle of nowhere, with my toddler, I requested a tow to the dealership. I was infuriated to hear that they only tow up to 20km and that the customer fits the remainder of the bill. What gives? I read the policy document and the 20km rule isn't stated anywhere. Why mention this now? I am livid
76 replies
Review Distribution
5 Star
1 (16.666666666666668%)
4 Star
0 (0%)
3 Star
1 (16.666666666666668%)
2 Star
3 (50%)
1 Star
1 (16.666666666666668%)