PN
Prelin N
Active since Dec 2013
13
Reviews
0
Industries
Reviews
13 reviews2 months ago
Very poor and dishonest service
This is directed at the Sun City Vacation Club Sent an email on the 31st to the Vacation Club with no response yet. Not even a courtesy apology. “Dear Management Yesterday 30 January 2026, we checked into The Reserve, 200 Hippo. Everything seemed fine except that the Aircon in both rooms were not working. The main reason for this trip (we haven’t been to Sun City/Vacation club for ages) was that it was my son’s birthday. We used to come often when the kids were younger. My wife has also been gravely ill the past eight months and was not feeling well yesterday afternoon, exaggerated by the heat. So, early evening we realised that the Aircon was necessary and called reception/housekeeping/control room to resolve this. Our plan was dinner as part of the birthday celebration. Half an hour goes by and nobody came, called again and was advised that somebody will come to have a look. Another half hour and nothing so we called back and were advised that they are looking into it. Then we get a call from reception to say, somebody did come out and gave a report back. We told them nobody came. We were then advised that technicians had come out a week ago and that these air conditioning units were not repairable. This is when I became agitated. How do they rent out a unit to unsuspecting guests who pay a fortune to come here knowing that there was a problem. We were then offered another unit, that we could switch to in the morning. But we said, this is not acceptable because although the rest of us could manage, my wife’s condition could not tolerate the heat. They then said we could move tonight. This was also daunting and such an inconvenience because everything had been unpacked. But we took up the option and moved to another unit after 8 pm. By then the evening plans were ruined, Mrs was not well and we went to bed. Kids went out and tried to have a good time but frustration levels were high. I must admit that this entire situation was most upsetting and the weekend got off to a nightmare start. I expect that this will be investigated and expect some sort of apology, explanation even refund/compensation for the troubles.” Regards Prelin Nadar
0 replies
6 months ago
Unsatisfactory Service
I am a Telkom account holder with fibre through the Vumatel infrastructure. I made payment on my account over the weekend via eft, however this may take a few days to reflect. In the interim the account was suspended yesterday (Tuesday). I called Telkom who advised that we need to wait 48 hours for funds to reflect. I called again this money and the funds are reflecting and according to accounts the suspension has been uplifted. They then transferred to me to technical who say that everything is fine on their side. I been told by a third party that both Telkom and Vumatel have to uplift the respective holds. Now between Telkom accounts and technical nobody wants to take responsibility for resolving this matter. Apparently it’s as simple as getting Vumatel to do their part. Furthermore I did not receive a statement from Telkom nor a reminder to make payment. The account was suspend without notification or communication. I would like this matter to be resolved as soon as possible and an explanation as to why no statement or notification of suspension was sent to me. My internet is still down five hours after the last call where I received a reference number. Thanks
159 replies
6 months ago
Unsatisfactory Service
I am a Telkom account holder with fibre through the Vumatel infrastructure. I made payment on my account over the weekend via eft, however this may take a few days to reflect. In the interim the account was suspended yesterday (Tuesday). I called Telkom who advised that we need to wait 48 hours for funds to reflect. I called again this money and the funds are reflecting and according to accounts the suspension has been uplifted. They then transferred to me to technical who say that everything is fine on their side. I been told by a third party that both Telkom and Vumatel have to uplift the respective holds. Now between Telkom accounts and technical nobody wants to take responsibility for resolving this matter. Apparently it’s as simple as getting Vumatel to do their part. Furthermore I did not receive a statement from Telkom nor a reminder to make payment. The account was suspend without notification or communication. I would like this matter to be resolved as soon as possible and an explanation as to why no statement or notification of suspension was sent to me. My internet is still down five hours after the last call where I received a reference number. Thanks
0 replies
8 months ago
Telkom/Vumatel poor service
Really disappointed and frustrated with Telkom/Vumatel service. Have made about 10 calls to billing and technical to sort out a billing issue. Telkom have received payment and cleared same but not uplifted on Vumatel side after numerous requests. Nobody at Telkom nor Vumatel can assist to get fibre up and running. There is absolutely no synergy between the two business partners. Telkom now want me to call Vumatel who don’t have a technical line anymore and expect us to contact the ISP which is Telkom. Telkom says their hands are tied.
318 replies
8 months ago
Telkom/Vumatel poor service
Really disappointed and frustrated with Telkom/Vumatel service. Have made about 10 calls to billing and technical to sort out a billing issue. Telkom have received payment and cleared same but not uplifted on Vumatel side after numerous requests. Nobody at Telkom nor Vumatel can assist to get fibre up and running. There is absolutely no synergy between the two business partners. Telkom now want me to call Vumatel who don’t have a technical line anymore and expect us to contact the ISP which is Telkom. Telkom says their hands are tied.
0 replies
20 months ago
Poor service and extra charge for scratch not caused by ourselves.
We recently rented a car from Avis at King Shaka Airport Durban. We arrived around 20h30 (night), car was pre booked. We arrived at Avis and was given a different car from what we requested, but that was okay. It was at night and nobody was around to escort us to the vehicle and do an inspection. The car had numerous little dents and scratches as per the report we were given, one of which was on the front left bumper. We used the car for a few days and had no incidents what so ever. Upon returning the car the guy inspected the vehicle and brought to our attention a little scratch on the front left bumper (less than a cm in length) and advised that this was not there before. Remember there were many other scratches on this vehicle. I said to him that we didn’t do anything wrong and that must have been there from before. A few days later we received a report from Avis for R2100 for that scratch, which one would even say is negligible (and we didn’t cause that scratch). I looked at the report provided prior to us taking the car and it clearly reflects a scratch in that area of the car. We contested the initial report from Avis but got no response whatsoever. Now we get an invoice saying we owe R2100 for the scratch. We obviously have no recourse. I suspect they will use this money to repair all the scratches on the vehicle. I’m so disappointed and helpless, what do I do?
159 replies
45 months ago
Incompetence
We sold a car to ‘we buy cars’ in May and to date the existing personalised registration has not been de-registered. This is after numerous calls and messages to the buyer, who kept on promising that the issue will be resolved. Yesterday he said he cannot help anymore and that we should contact ‘managers’ at ‘we buy cars’ to complain. He couldn’t even give us contact details of who to contact. In the mean time, we are unable to register the new vehicle with that personalised registration. Never before I have seen such incompetence. I don’t even know where to start or restart from here.
134 replies
48 months ago
Disappointed
Very poor service. Got the order wrong. Charged for a tip that I did not authorise. Was promised a refund, but four days now and no refund. Site is very unfriendly and unable to email them directly with a problem.
0 replies
53 months ago
Disappointing service from Vumatel and Telkom
I have fibre internet and Telkom is the Service Provider via the Vumatel infrastructure. Been without internet for two days now and made close to 10 calls to Telkom. The query has been lodged and referred to Vumatel for investigation and repair. However, Telkom cannot give me a time frame as to when this will be resolved. Apparently all they can do is update the notes on the system to Vumatel but cannot liaise directly with Vumatel, except to say that somebody will contact me. I have not heard from the technical team at Vumatel nor Telkom, except for the calls that I have been making. Each time I have to hold on for ages and go through a lengthy security check only to be given the same story. We work from home, so no internet means we are unable to operate. I am extremely disappointed with Telkom and Vumatel who between them cannot resolve the issue and the communication is atrocious. How can there be no communication line between the two if one is the ISP and the other supplying the infrastructure. Apparently there is also no way to escalate the matter hence me using this service because of the desperation we are in. Vumatel won’t talk to me if I try calling and refer me to the ISP and Telkom say that they don’t know what the problem is and how long it will take and that they are unable to talk to Vumatel. It’s like a circus. Please can somebody contact me and resolve the issue
0 replies
53 months ago
Disappointing service from Telkom and Vumatel
I have fibre internet and Telkom is the Service Provider via the Vumatel infrastructure. Been without internet for two days now and made close to 10 calls to Telkom. The query has been lodged and referred to Vumatel for investigation and repair. However, Telkom cannot give me a time frame as to when this will be resolved. Apparently all they can do is update the notes on the system to Vumatel but cannot liaise directly with Vumatel, except to say that somebody will contact me. I have not heard from the technical team at Vumatel nor Telkom, except for the calls that I have been making. Each time I have to hold on for ages and go through a lengthy security check only to be given the same story. We work from home, so no internet means we are unable to operate. I am extremely disappointed with Telkom and Vumatel who between them cannot resolve the issue and the communication is atrocious. How can there be no communication line between the two if one is the ISP and the other supplying the infrastructure. Apparently there is also no way to escalate the matter hence me using this service because of the desperation we are in. Vumatel won’t talk to me if I try calling and refer me to the ISP and Telkom say that they don’t know what the problem is and how long it will take and that they are unable to talk to Vumatel. It’s like a circus. Please can somebody call me and get the problem resolved.
0 replies
Review Distribution
5 Star
0 (0%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
13 (100%)