LW
lika W
Active since Dec 2013
38
Reviews
0
Industries
Reviews
38 reviews24 months ago
pathetic service, ignoring customers and failing to assist.
i was asked to give a 5 star review to zamile previously, which i did, because of his excellent service, however, the last 2 this company's service sucks. (as we were used to their service being terrible before zamile took over) it seems that he has now also fallen into the other consultants habits. our queries are not being attended to, and we dont receive any feedback regarding our requests given through to him. I still feel that he was just doing a good job to get a 5 star rating. i am now giving him and this company a 1 star rating, as they have ZERO customer service, and we always have to threaten to take them to the NRC before anything happens. at this point, i am not threatening anymore. NO FIVE START WILL BE GIVEN TO THIS COMPANY FROM HEREON UNTIL THEY CAN PROVE TO ME THAT THEY- AND I MEAN ALL OF THEM, DESERVE IT.
0 replies
25 months ago
Zamile Mrwetyana 5 star review for excellent service.
ZAMILIE Mrwetyana 5 STAR REVIEW, FOR EXCELLENT CUSTOMER SERVICE. I am giving the company a 3 star rating, but note that Zamile Mrwetyana is receiving a 5 star rating. He went out of his way to assist me, by sorting out our account that was left in a mess, after dishonest employees at Credit ore Debt Counselors stole our money ,and caused our accounts to be in arrears. Zamile has worked tirelessly to ensure that our accounts are restored and that our faith in the company's capability and honesty. This relationship was badly damaged, but Zamile is on the way to restore this relationship. Thank you Zamile, keep up the good work, and i might be able to give the company a 5 star review soon.
0 replies
25 months ago
ZAMILIE Mrwetyana 5 STAR REVIEW, FOR EXCELLENT CUSTOMER SERVICE.
I am giving the company a 3 star rating, but note that Zamile Mrwetyana is receiving a 5 star rating. He went out of his way to assist me, by sorting out our account that was left in a mess, after dishonest employees at Credit ore Debt Counselors stole our money ,and caused our accounts to be in arrears. Zamile has worked tirelessly to ensure that our accounts are restored and that our faith in the company's capability and honesty. This relationship was badly damaged, but Zamile is on the way to restore this relationship. Thank you Zamile, keep up the good work, and i might be able to give the company a 5 star review soon.
0 replies
75 months ago
Excellent service
I would like to once again thank Jaco Nagel for his excellent after sales service when he assisted us with our renault stepway that had to go in for warrantee maintenance. He was his friendly professional self, and also, the renault technician,Koos van Tonder who also gave great service and finished a two day job in one day. We cannot thank Bb renault hatfield enough for their continual exceptional service!!! We will continue to reccommend them to all our friends and family!! Well done!!
0 replies
76 months ago
Excellent service recieved
I would hereby just like to Thank Jaco Nagel and Steven Wales from BB hatfield renault for their professional and friendly serivce when we purchased our renault sandero stepway from them this week.Jaco went out of his way to assist us, in getting the best deal for our needs. he kept us informed of the progress of our application at all times. Stephen was professional and friendly and assisted us in a helpful way when we were doing the paperwork. Both these gentlemen are truly an asset to the company and we would reccommend them at any time to anyone! Keep up the good work.
0 replies
83 months ago
STEALING MONEY AGAIN
I asked the people from Directaxis to change my debit order date, and they told me the amount will change, they then sent me a document on 31 May to say that my debit order date was changed, and the debit order amount as well The original amount i paid was R1402 per month, and they changed it in this document to R1187.43 per month, i emailed them back, to say that i accept this. And surprise surprise, today they deduct R1406,20 which is not the agreed upon amount, and also more than the original amount. with this i want the difference that they are trying to steal from me (R218.77)refunded in to my bank account within 24 hours, with a written apology, and then i want mt debit order to be cancelled, because clearly i cannot trust direct axis to be honest and to not steal my money, id rather pay via eft each month, then i know that i wont get done in. THIS IS WANT FINALIZED BEFORE CLOSE OF BUSINESS TODAY. I AM SO SICK AND TIRED OF THIS INCOMPETENCE, AND EVERYONE WANTING TO STEAL FROM ME.!!!!!!
150 replies
84 months ago
**** SERVICE
MOST PATHETIC SERVICE EVER. THESE GUYS ARE THEIVES AND LIARS THROUGH AND THROUGH, THIS IS NOT THE FIRST TIME IM STRUGGLING TO GET MY CLAIM MONEY FROM THEM, ITS ALREADY 41 DAYS, THEY SAY THEY PAY AFTER 30 DAYS, WHEN I EMAIL TO ENQUIRE THEY JUST CHOOSE TO IGNORE ME. I NEVER IGNORE THEM OR HESITATE TO PAY MY PREMIUMS OR MY DENTISTS, THEY DONT CARE ABOUT CLIENTS, AND ARE ONLY INTERESTED IN MAKING MONEY!!! I DONT HAVE A CHOICE, I HAVE TO DEAL WITH THEM, BUT IF I DID, I WOULD NOT DEAL WITH THEM, I WILL NOT RECCMOMEND THEM TO ANYONE!!!! I JUST WANT MY MONEY THAT THEY OWE ME, AS PER MY BENEFITS!!!!OUR MONEY DONT GROW ON TREES, AND THE LEAST YOU CAN DO IS REPLY TO OUR EMAILS!!!! WORSE CUSTOMER SERVICE IN SOUTH AFRICA!!!!
0 replies
115 months ago
Excellent service recieved!!
<p>im not impressed that this only gives me the option of 5 stars, because Ellen from Capitec Bank, Gezina branch deserves more. I want to thank her for being such a friendly, efficient and professional person. She assisted us on satruday morning with a smile all the way, she made us feel comfortable, and she did not once look like she doenst know what shes doing. were all happy customers of Capitec Bank, and Ellen gives us reason to be proud customers as well. Well done, you are truly an asset to your company, and the country needs more poeple like you, with your friendly attitude and quick efficient service. Thank you from the bottom of our hearts. Youre the best!!!!</p>
56 replies
121 months ago
BAD SERVICE FROM ABSA ( SURPRISE)
<p>I APPLIED FOR A CREDIT CARD WITH ABSA ONLINE ON THE 09/05/2016, I SENT THROUGH ALL THE DOCUMENTS REQUESTED AND I WAS ASKED TO WAIT 5-7 WORKING DAYS, IT HAS NOW BEEN 10 WORKING DAYS, AND EVERYTIME I ENQUIRE FROM ABSA ABOUT WHAT IS GOING ON, I GET THE SAME AUTOMATED UNPERSONAL RESPONSE, YOUR REQUEST HAS BEEN PROCESSED. I MEAN IF MY APPLICATION WAS DECLINED IT CANNOT TAKE THIS LONG TO TELL ME THAT, AND EVEN IF IT HAS BEEN APPROVED, I DONT UNDERSTAND WHAT IS CAUSING THE DELAY IN INFORMING ME ABOUT THIS. WHAT IS LEFT TO INVESTIGATE? I ALMOST REGRET APPLYING WITH ABSA, AS I AM VERY DISSAPOINTED IN THEIR BAD ATTITUDE AND SERVICE. I NEED AN ANSWER IN TO WHETHER MY APPLICATION WAS ACCEPTED OR REJECTED TODAY STILL.</p>
53 replies
121 months ago
FALSE ADVERTISING AND DISCRIMINATING BEHAVIOUR
Good day Your company says that we will be “over indebted” if we take out the 99 per month contract, which you declined.Yet another service provider gives us an internet contract for 199 per month without blinking an eye. Surely all the cellphone providers are goverened by the same rules? Your companys cruise promotion is false advertising, because you made it out like we are the ones in the wrong here, for applying for something we “ cannot afford” according to you, when In fact it will not be financially viable for glocell to give a cruise on a contract of 99 per month, its either that or your company is very discriminating. Your advertisement states ANY new contract receives a cruise , what it doesn’t say is that you will decline the cheaper ones on a basis of “affordability” so that you don’t lose money. Why not just say on any contract of 500 per month or more? That is in fact closer to the truth. Either way, this is not a good thing, and the world should be made aware of the type of discrimination that Glocell stands for. Im totally disgusted with Glocell in general. I am going to open a case of discrimination and false advertising against this company. people should know that they are being decieved.
75 replies
Review Distribution
5 Star
13 (34.21052631578947%)
4 Star
0 (0%)
3 Star
1 (2.6315789473684212%)
2 Star
19 (50%)
1 Star
5 (13.157894736842104%)