MT
Mokone T
Active since Jan 2014
9
Reviews
0
Industries
Reviews
9 reviews14 months ago
Promotional data not loaded - a matter of principle
Last year July, I took a new data contract with MTN because I was told that the month-to-month contract that I was on for years was coming to an end. The new contract is 8Gig (4Gig anytime and 4Gig Night Express) with the promotional data of 10Gig Anytime and 10Gig Night Express. From July to December 2024, I did not deplete the data, so I assume that I got the data contracted for in this new contract. January the 12th 2025, I received only the 8Gig data without the promotional data. It was depleted within days. I had to spent over R500 additional of airtime and data just for connectivity for the entire month. February the 12th 2025, I again received only 8Gig data. I called MTN immediately and I was told that the data that was loaded is minus the promotional data. Logged a ticket (BO**********) on Wednesday and it says on the ticket MTN is investigating. A week later, the ticket is still open, I spoke to a different agent who then log another escalation ticket (REQ**********11) and asked me to wait for 24 hours for the resolution. I told the agents that they should never say they understand my problem because if they do, they were going to do something. For me it is a matter of principle, you promise a service, I pay for it, deliver. Finish and Klaar.
0 replies
14 months ago
Promotional data not loaded - a matter of principle
Last year July, I took a new data contract with MTN because I was told that the month-to-month contract that I was on for years was coming to an end. The new contract is 8Gig (4Gig anytime and 4Gig Night Express) with the promotional data of 10Gig Anytime and 10Gig Night Express. From July to December 2024, I did not deplete the data, so I assume that I got the data contracted for in this new contract. January the 12th 2025, I received only the 8Gig data without the promotional data. It was depleted within days. I had to spent over R500 additional of airtime and data just for connectivity for the entire month. February the 12th 2025, I again received only 8Gig data. I called MTN immediately and I was told that the data that was loaded is minus the promotional data. Logged a ticket (BO0022032) on Wednesday and it says on the ticket MTN is investigating. A week later, the ticket is still open, I spoke to a different agent who then log another escalation ticket (REQ000005881611) and asked me to wait for 24 hours for the resolution. I told the agents that they should never say they understand my problem because if they do, they were going to do something. For me it is a matter of principle, you promise a service, I pay for it, deliver. Finish and Klaar.
0 replies
24 months ago
The best in the market
The best in the market. I have been with my way for the past 14 years
53 replies
36 months ago
Worse service. Fool me once. Fool me twice…
I received an sms in the morning stating that my delivery is on my way to me (work place) today (10-05-2023). I waited and waited until knock off time. I had to wait 1 hour further after knock off time in case they were delayed. I received zero communication further. Their contact numbers are equally useless. Mokone
0 replies
62 months ago
Best service from Miway again and again
I spoke to Boledi and she transferred me to her senior Mpho Rabele who gladly assisted me. Mpho is a remarkable customer agent, very knowledgeable and has provided me with the best service. His deep voice funny though...
112 replies
64 months ago
Miway best service from Lehlohonolo Mokgatla
I would like to thank Lehlohonolo Mokgatla for a wonderful service. She is well knowledgeable about her work. Keep up the good work Lehlohonolo.
56 replies
122 months ago
Unauthorised debit of R99.99
Good day Letsconnect,<br> <br> my name is Mokone, I had previously engaged Letsconnect to stop unauthorised debits in my account. I first got the debit in January. I called in and I was told that the debits will stop. February nothing happened. Now in March my account was debited R99.99 - unauthorised. <br> <br> Please assist me to stop this debits.<br> Ref: LETSCONNECRF47305765LETSC8547.<br> <br> I am really frustrated by this debits.<br> <br> Regards,<br> Mokone
0 replies
124 months ago
Good service
Awesome service I got from Neo. Keep up the good job
75 replies
Review Distribution
5 Star
5 (55.55555555555556%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
1 (11.11111111111111%)
1 Star
3 (33.333333333333336%)