ET
Elelwani T
Active since Feb 2014
12
Reviews
0
Industries
Reviews
12 reviews12 months ago
Assistance with GEMS and POLMED Medical Aid Issue
I hope this letter finds you well. I am reaching out to request your assistance regarding an ongoing issue my husband is experiencing with GEMS and the transition to POLMED. As background, my husband was a main member of GEMS until he was offered a new position, which required him to switch from GEMS to POLMED. His new position became effective on 1 December 2024. In December, we contacted GEMS to inquire about the process of moving from their medical scheme to POLMED, and the lady assisting us over the phone advised us to wait until everything had been processed from his old position to his new one before starting the switch. We continued using GEMS until February 2025. In mid- to late February, the organization officially moved my husband from his old title to his new one, which prompted us to reach out to GEMS again to begin the switch to POLMED. At this point, GEMS requested a new appointment letter, which my husband promptly sent to them. In return, GEMS provided him with a medical certificate and a termination date. To our surprise, the termination date listed was 30 November 2024, which was incorrect. The correct date should have been February 2025. We were told that my husband owed GEMS approximately R9,000 for the months of December, January, and February, and that this amount would be deducted from his salary. However, my husband was not comfortable with this, but he was more focused on starting the process with POLMED, as it had been long overdue. Fast forward to yesterday, when I received a letter from POLMED stating that due to the termination date of 30 November 2024, my husband had forfeited the 90-day period to move to POLMED and would have to wait for 3 months before his coverage could be activated. We immediately called GEMS to correct the termination date, but they informed my husband that he should have come to them right after receiving his appointment letter, which he had already done. Unfortunately, POLMED has stated that there is nothing they can do unless GEMS rectifies the termination date to reflect February 2025 instead of November 2024. Given that the error was not my husband's fault, I am kindly requesting your assistance in working with GEMS to correct the termination date, as this situation is causing unnecessary delays and financial confusion for us. Your help in resolving this matter would be greatly appreciated. Please let me know if any further information is needed.
929 replies
15 months ago
Incorrect Billing Issue at Virgin Active
Incorrect Billing Issue at Virgin Active – Request for Resolution Dear Hello Peter Team, I would like to file a formal complaint against Virgin Active Three Rivers regarding an ongoing billing issue. I joined Virgin Active because my son is enrolled in swimming lessons there. As per the agreement between the swimming school and Virgin Active, it is compulsory for parents to join the gym while their children are enrolled in swimming classes. As part of this agreement, parents are entitled to a 20% discount on the membership fee. However, despite this, I have been consistently charged the incorrect amount. Over the past two months, I have been debited R627 instead of the agreed R512, which is the discounted price. I have not been provided with an explanation for this discrepancy and I am seeking immediate resolution. I kindly request that the matter be investigated and the overcharges be corrected as soon as possible. Please let me know if you require any further information to resolve this issue. Thank you for your assistance.
0 replies
22 months ago
GUARD RISK STOLE MY MONEY
Last month the so called guardrisk insurance company debited money in my account, I don't even know or have contact with them. I just want them to reverse my money. I tried to call them several times and the phone ring unanswered. GUARDRISK, May you please bring back my money.
53 replies
22 months ago
NO WATER IN 3 MONTHS BUT WE ARE PAYING FOR WATER AS USUAL
Please tell me why is there a guardrisk debit order on my account since I have no business of them or ever heard of them , i want my money back or I am going to open a court casw against them
0 replies
22 months ago
Guard risk debited into my account without my concerns
Please tell me why is there a guardrisk debit order on my account since I have no business of them or ever heard of them , i want my money back or I am going to open a court casw against them. Reverse my money please.
53 replies
58 months ago
Club leisure sales consultant scammed us
Hi hello Peter, I sent you a complain regarding club leisure and even to date we are still waiting for their response. May you please help us, we really need our money back and we want to cancel their contract with an immediate effect. They scammed us and unfortunately we felt for their trap.
0 replies
58 months ago
Club leisure sales consultant scammed us and we want our money back
Hellopeter Help us to deal with this issue On the 26th March 2021 we (me and my friends), 4 of us went to Magaliespark for a vacation, Club leasure sales representatives approached us regarding their presentation, on the 28th before checking out we went there to attend the presentation,it was a quick presentation for less than an hour. We want to cancel our 10 years agreement contract that we have joined on the 28 March 2021 during our stay in MagaliesPark resort and club leisure doesnt want to. We paid the amount of +- R10 000 Sales consultant by the name of Paul lied to us big time, let me say he scammed us due to the following reasons: 1. It was presented to us that the shares are for business purposes and after going through their contract we discovered that the presentated information was all lies, the shares are not for business gain. In time of presentation, it was presented to us that we can use this contract for booking our family holiday and to also rent it out for business purpose, on the other hand your contract states that it is for us and family members not for extended family and business purpose as it was presented to us, this for us we consider it as fraudulent and bridge of promises. 2.Presentation - During leisure presentation we were presented that the Joining fee was R6350. , with the levy of R8 150 ● Contract - The levy stated on Contract are R12 348 However, we requested to go home with the contract so that we can go through it then we will forward it to them after signing it, Paul refused and told us that, we don't have to worry because we can cancelled it at anytime if we sees that what he presented to us is not aliened with the contract information. , he said we need to sign it first so that we can do the deposit but now they don't want us to cancel. 3. During presentation we were told that even though our contract start on the 28 March 2021 however our levy will commence on the 31st May 2021 until end of September 2021 with the possibility of the payment to carryover to 2022 levy, provided we do not make bookings during the course of this year 2021. Now we were told that we have only 4 months to pay for levy instead of 5 months. This clause is not aligned with the contract terms which states that the payment of the Levy must be due in January of every year. 4. Cancellation can be done before 5 days elapse after the joining date Our other dissatisfaction is that we only have 5 days to cancel our contract after the day of joining where else it took 2 to 3 weeks for us to receive the email with membership number, that for us felt as if they were waiting for the cool off period to pass so that we will be unable to terminate the contract, “You are welcome to listen to the recordings for the call we received from your teams. To make this worse we had to call in your head office for them to send documents to us. 5. During the presentation we were told that the Joining fee is R6350.00, with the levy of R8150.00 and the truth is, the levy is R12348 not R8150, it came as a surprise to us because that was not the amount that was presented to us and the amount that we signed the contract for. Still under Levy we saw the levy is dependent on the amount of points which you purchase which is misinterpreted during the presentation, of 20000 points for 10 years. 6. Presentation - Family holiday and also for business (rental) purpose ● Contract - Family members, Extended family Your marketing team scammed us, we joined this for a solely business purposes, and only to find out from the contract that this contract is not for business gain. 7. Payable agreement ● Presentation - Fixed contract for R2300.00 + R1750.00 admin for 20 000 Points ● Contract – Inflationary During Presentation, we were told that our contract is a fixed 10 years contract with R24750.00 payable over maximum of 18 months however your contract states that this contract is Inflationary increase. This was not mentioned during presentation (clause 5 on purchase agreement). We signed the contract based on the leisure presentation that we attended in MagaliesPark resort. The contract received, confirmation call received contradicts with the presentation we received, and this placed us in uneasy and we signed your contract based on the leisure presentation that we attended at Magalies Park and we received the confirmation of membership few weeks after signing it only to find out that whatever we heard from the presentation was all lies, unfortunately we felt for that trap. The Clause that states that we are bind by the contract not by the presentation, this for us it forms part of misleading people “Taking advantage of people who trust you as a brand “ Now we want to cancel the contract and we want our money back and Club leisure is telling us that we can't cancel the contract, they are telling us that they need a proof of the presentation because a lot of people are cancelling due to the same reason with them, how can they utter such statement if they know that since a lot of people are cancelling due to their sales consultants lies, what have they done to correct that?, what measures did they take in order to avoid such in future? NB:The Clause that states that we are bind by the contract not by the presentation says it all about Club leisure, Paul came with one tablet for presentation, he never handed over a hard copies to us. I think you use this clause to take advantage of our hard earning cash. I wanted to record all the presentation using my phone but Paul said, there is no use because we can cancel the contract at any time and get our money back. In short, we consider your company as a scam because how can you train your marketing team to lure people with empty promises and deceive people. We were told that we will receive your head office call with membership confirmation within 4 days but only received a call after weeks and this was after we called to find out what was the hold up and why is it taking so long. If this was done in the 4 days period we were promised we would have cancelled the membership within 21 days but unfortunately this was not the case. We believe that by sending and contacting us not on the specified time, you knew as a company that this cancellation would happen and we will send complaint. We really can’t afford to pay annual fees which we calculated and concluded it is not worth investing as we won’t be using them for business purpose. NB: Please advise the marketing team to be honest or make sure that your marketing team inform people of the grace period and the true service that you are rendering before giving them a platform to present to the people. Going to Magalies Park ended up in tears for us because you scammed us. Paul even scammed us to join first loyalty plus and we didn't want it at all, he even went as far as telling us that is a MUST thing to take it because we joined Club leisure but we can also cancel it if we are not using it. We are 4 ladies on this issue, but Paul told us that only 2 must sign the contract.mind you, each got a family so how are we going to do the bookings? We didn't join this for personal gain.
0 replies
60 months ago
Fix this issue
Good day Hello Peter, may you please help me out. 0n the 03/04/2021 I paid the amount of R250 to Telkom for my friend who was owing them so I paid it for her,I mistakenly fill up the slip in a wrong way(on the receipt box I put the reference number (907358005050735030) and on the receipt reference I put my name and Surname), the bank is ABSA. After paying I sent them an email to documents-tm@telkom.co.za. So on the 22/05/21 my friend went to their store because they kept on calling her telling her that she's still owing them, then they told her that they have got the money with them but because I mixed up things while filling up that online slip, nothing they can do she just need to go to the bank and reverse the money or pay again. I call Nedbank, they told me that they can't reverse the money, they said Telkom need to fix that because, they've got the money in their account and the reference is correct and again after doing the transaction, you sent them an email with the name and Surname of the person you are paying for. Please Telkom, allocate the R250 to the right person and clear her name. Everything is correct except the fact that I mixed/swapped the receipt reference and the receipt. { Account number : 4076155598 ABSA} Reference no : 9073580005050735030 Recipient : Telkom Mobile 8ta Thank u Regards Ele
0 replies
81 months ago
Added accounts
Hello Peter I received a reply msg from EDCON in response to my enquiry and I am not happy at all. They said: 1. Records shows that the club was accepted the time I opened an account and that's not true 2. "the policies were cancelled as per your request and we have requested your refund for the amount of R430. 40 regarding your account protect funeral plan" I went to Edgars Markpark last Sunday.they were two guys who helped me open my account.On Sunday I found only one guy, He told me that the other one is no longer workin. The guy still remember me correctly. He said he never add such things into my account and he is more than ready to testify because he still remember it that I went there for a phone n they never explained such things to me. He said they do add such things in your account even if you didn't add them so May you please do the right thing for me and for your business. Hello Peter, I never added those accounts and I want my money back please Thank you
105 replies
82 months ago
EDGARS STORE
Hi hello Peter may you please help me. 2017 December I opened an Edgars account from Vereeniging markpark shopping center.when I opened it people who helped me didn't explain everything to me. I went there because I wanted a phone. Along the way I started to realize that their interest is too high cos I used to pay R500/month but an installment was reducing by R300 not R500 Last month balance due to them was R2800, yesterday I a paid R500 and when I tried to check the balance, it was R2500.I asked the cashier how is Edgars account operate because I am paying a lot every month and it seems like the balance stays the same She checked everything in her computer, she then told me that I opened an account together with account protect funeral plan and Edgars VIP club and those accounts are deducting R180 per month from the R500 that I am paying . I know nothing about those accounts, Cashier gave me the numbers for those two accounts. I canceled them yesterday.People who helped me to open an account they were supposed to explain to me about those accounts instead they explained only one account. Hello Peter help me, I want my money back. Cashier told me that is +- R3050. I don't even know whats the Edgars VIP club.
210 replies
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