VP
vee P
Active since Feb 2014
22
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Reviews
22 reviews3 months ago
Long wait for hospital authorisation
I am waiting for urgent hospital authorisation from discovery health. They received the relevant supporting documents which was requested. Now they say they have to listen to the recordings when member joined the medical aid which will take another 4 to 10 working days. Hospital admission is booked for the 20th and it is urgent. So it's ok if the patient dies during this waiting time. These conditions that are now being stipulated was not stated when joining. There are no waiting periods. I will appreciate if this could be done faster please. I am with discovery all my life and this is the first bad experience I have had. I am very disappointed.
112 replies
3 months ago
Disgusting service
Every single month I have to literally chase after Lancet for my blood results. What used to take 24 hours is now taking days. I urgently need results to resume treatment. It's a shame
56 replies
6 months ago
5 star service delivery
I want to compliment Sindiswa Anita Ngcobo on the excellent service that she gave to me. She did not rush,listened to me and gave me the best advice. She definitely went the extra mile. I was ready to cancel my policy but she didn't even realise that she had given me such valuable input that she convinced me, unknowingly to retain my policy with momentum.i have been with Momentum for over 30 years and there service delivery was always exceptional. In a country where there is almost a nil service delivery, this type of assistance with clients is so motivating. Once again, thank you Linda for your invaluable input.
53 replies
7 months ago
Telephonic communication with useless sales agent
I chatted to Minenhle Guliwe on Monday 29 Sept 2025 and she did a 3 way call with my adult son Uryan,herself and I and confirmed new membership for Uryan on the Keycare Plus medical aid and I furnished my banking details for cover to start on 02 Oct and debit order to start in arrears from 01 Nov 2025.it was a telephonic confirmation where she promised that a certificate will be sent as confirmation of joining the scheme. Since then we tried mailing her , calling her with no success. When my son logged on, they now asking for 3 months bank statement and salary advises. Also, the premium is reflecting over R3000 yet as per our telecon it's around R1800. My son is unemployed and does not have a bank account which was communicated to her on our telephonic conversation. Absolutely disgusting service.
106 replies
13 months ago
Accounts dept too busy to help me
This is my 2nd complaint..to date this has not been rectified...
265 replies
14 months ago
Staff too busy to resolve my query
I have been doing monthly bloods with lancet for over 20 years and their service was excellent. I did 2 blood tests in Jan 2025 and the incorrect ICD code was entered. These amounts were paid from my savings account. On calling Lancet,they say they took on extra clients and are very busy to resolve my query. This is absolutely unacceptable..they take on more business without getting more staff. So now I have to continue to call them until they find the time to resolve this. It's a shame
71 replies
18 months ago
Disgusting service
My mum passed away 11 days ago .I am now sitting at absa to draw funds. I did not get any correspondence from absa for FICA updates. I now have to sit in a queue with 9 people before me to update my details. Their service is disgusting. I am now closing my account with them.
53 replies
22 months ago
Still waiting for blood results after 5 days
I did bloods with Lancet on the 15th June 2024. It is now 5 days later and I sm still waiting for my results. This is cancer results so it is very urgent as I need to start my next round of treatment. Lancet has never been this delayed before. It is very disappointing. Health care is of utmost important but it seems like Lancet doesn't care. Disgusting
159 replies
28 months ago
Bread mouldy before expiry date
I purchased BB bread from Pick n Pay Chatsworth Durban on Friday 05th January and the expiry date was 08 January.. When I opened the bread on Sunday 07 January, it was mouldy. I immediately took pics and email the complaints dept of BB bread. To date I have had no response. Pathetic
53 replies
31 months ago
Stale chicken
I ordered chicken from kfc in chatsworth centre durban last night for 2 80 year old people via uber. The chicken was soggy and soaked in oil.. It looked like it was refried chicken. This is so sad as it was supper for senior citizens. They threw the chicken away. This is disgusting
0 replies
Review Distribution
5 Star
3 (13.636363636363637%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
19 (86.36363636363636%)