SC
Sharlene C
Active since Feb 2014
11
Reviews
0
Industries
Reviews
11 reviews7 months ago
Chenelle Hechter is the lovely agent who explained everything to me regarding the pet policy I just signed up for
Chenelle Hechter is the lovely agent who explained everything to me regarding the pet policy I just signed up for. She explained in detail exactly what I was signing into, terms and conditions and limits and Co payments. She is an asset to Dotsure.
106 replies
12 months ago
Visas and Passports Unlimited - terrible service at a premium price
Thought I would be better off paying a company to apply for a visa. Luckily I did not purchase tickets. I should already have been in Ireland. I app**** in February for April. Started calling every week initially - was told they are following up. Today I was told that they are receiving applications back done in March - they are following up on applications made in February that haven't yet been sent back. I called how many times and was told they are following up, and the waiting time has been extended - now they are saying there is a problem. Maybe if they had made the effort to follow up, I and possibly others would have been able to travel. I have no idea what happens now since I sent an itinerary for specific dates. This company is expensive and you pay for a service. There is no follow up, no communication, and the tracking button will only show the date they expect to receive the application back - which has also passed. My plan was to spend easter with my grandchild, I had to cancel my leave. I am in finance, I plan things strategically, I have a year end coming up. Traveling in August or September was never my plan because it's the summer holidays there. I don't know what to do - these people have my passport - I am so sad I couldn't see my granddaughter this year. Never will I use this company again - I will do my own application at less than half the cost - I paid them so they could manage the admin. Pity there isn't a negative 5 star rating.
0 replies
22 months ago
I requested a review...
I requested a review of my policy and a lower premium.
53 replies
24 months ago
Mickaal was absolutely amazing
Mickaal was absolutely amazing. Step by step instructions.
53 replies
29 months ago
Storage unit theft.
I had goods stored there since 2020. I arrived to collect my goods in May 2023. The keys were not in my possession due to a previous break in at the unit where nothing was ******. The employee unlocked and I could see some items missing. Very recently due to the clean dust-free spots they had been. Reported to owner. Was told I must have removed them. I haven't lived in the area for a number of years and had last been there in 2021. Till today they won't take responsibility and the owners never made the effort to come to the storage unit. I have never met them. So unprofessional.
0 replies
33 months ago
Eezi Move
The removal team arrived on time and made an inventory as they packed. They took care not to damage anything. I would definitely use them again.
60 replies
33 months ago
Thabane was very helpful and assisted with adding a vehicle and decreasing my premium
Thabane was very helpful and assisted with adding a vehicle and decreasing my premium. He's a star.
60 replies
77 months ago
Miway only cares about their customers when they want to cancel
Although I am writing this review for Miway - it applies to every service provider in the country whether it is a network provider, insurance and even a bank providing a mortgage bond and other accounts. I have been with Miway for many many years, and I have never ever claimed. Miway has an online app - I used it recently because I needed to change the main driver of my car to myself - which resulted in a substantial saving. Everything seemed fine and I was happy. Fast forward to debit order day and the old premium is deducted. So I was very upset, and left messages - on their online service. No response so I did the next best thing and contacted another insurance company and got a fair deal. I then sent an email notifying Miway of my intention to cancel. Now the client retention department contacts me. I get a new negotiated premium - around half the price of the previous one and with a no excess payment- and I state that they can send me the documents - I will look at them and make a decision - I have now got an updated policy - I have cancelled - according to me and I certainly have not accepted - so I sent another email. Here is my problem - what exactly is the role of the CLIENT SERVICES DEPARTMENT? If you had good client services you would not need a client retention department. Why do they not call their customers every quarter to find out how they are and how they can help with any additional services? Since they no longer offer the no claim cash back, why do they not, after two or three years offer a discount? They have a call centre attempting to get new clients on board - why do they not take care of their existing clients? THAT IS REAL CUSTOMER SERVICE!!! I also do not like to be called because it takes time out of my busy day - Miway has called me more in the last two days than they have in the last five or seven years I have been with them. Always happy to increase premiums at the beginning of the year and never actually looking after their customers, considering the needs of their customers or looking at their claims history. At the end of the day I pay somebody at Miway's salary - this is where my premiums go - treat me like I pay your salary - with respect and consideration - not a cash cow to be milked.
105 replies
128 months ago
Corrected and updated all my details
Phoned earlier today - 1st call centre agent couldn't pick my policy up on my ID or Cell no. Called back. David sorted out all my information so it is now correct and he updated my policy. He was very helpful. Should have no problems now if I need to update my policy in future.<br>
75 replies
129 months ago
SMS Updates on Debit orders
This is the second time I have had this problem. On 28 August I received an SMS for my tracker having gone off my account. I immediately checked my account and saw I was over the limit so I transferred money from my savings to cover this. I received this sms just after 7 in the morning of the 28.<br> This morning, 29 August I received an sms just after 7 to say the debit order was rejected. ON THE 27TH. Now I am being charged R115.00 on a do of R144.00, which I provided for within half an hour of being aware that it had gone off. There is a smaller one that also went off at the same time - I see it is not rejected yet.<br> If I make purchases on my card, I get the sms immediately - why not for other payments (and receipts)? This happened earlier this year with my Telkom acc and I got a call from the bank saying that it goes off midnight, but this is not acceptable. I want an sms when it goes off - I don't care what time - other banks do this. It will enable me to act immediately, not in arrears. My dr order went through on 27, was rejected 27, got the messages on 28 and 29. Not good service at all.
75 replies
Review Distribution
5 Star
6 (54.54545454545455%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
2 (18.181818181818183%)
1 Star
3 (27.272727272727273%)