SM
Sanam M
Active since Feb 2014
21
Reviews
0
Industries
Reviews
21 reviews12 months ago
Bonitas - hire better doctors to review your authority protocols for pathology
Dear Bonitas, Polycystic ovarian syndrome and hyperthyroidism are listed as 2 of my chronic conditions. Why this medical aid would not pay for my fasting insulin and d3 tests without a motivation letter ia beyond me. What doctors do you have dealing with these protocols that do not understand how insulin resistant pcos medications need to be adjusted (amongst other things regarding my pcos severity) according to fasting insulin levels? Or lacks understanding of how d3 deficiency can drastically affect the severity of both conditions? 1 year later, I am now being bothered by pathology labs about unsettled accounts (their delay), due to this. Already T3 tests are not covered, which I pay for cash, because doctors decided T3 levels are not important, which I almost always have a deficiency of (I paid and didn't complain , although I could provide a mass of peer-reviewed articles that prove these levels are just as important as the rest). I am now tasked with bothering my busy doctor to write a letter , not only for a year ago, but every time i would need to check my levels to adjust my meds (oh goodness forgive us people who pay you thousands, to want to take care of ourselves the best possible way). This is inconvenient for busy individuals as well, such as myself. Considering the high amount of money paid to your scheme monthly as well. I expected better.
232 replies
26 months ago
Bad customer service and poor feedback
In December 2024, I had gone in for my eye test with an optometrist Bryce, at Spec-Savers Woodburn Pietermaritzburg. I completed the whole process and purchased glasses. I had discussed with him that I wanted to switch to contact lenses, to which he explained I would need trails. I had received the trails a short while later and they are horrible, blurring my vision. Specsavers Woodburn was contacted twice via phone, and once in person regarding this. They had informed that Bryce would call me, fast forward almost two months, I am still waiting. If an appointment needed to be made, this should of been communicated. I have been with Bryce for years and have no issues with him, but I am appalled by the way staff has communicated with me regarding this. I have requested my prescriptions be sent to me so that I can sadly consider changing my service provider, since Specsavers Woodburn clearly has no regard for timeous feedback.
168 replies
32 months ago
Debited after cancelling, no feedback prior from club managers
I Have been trying to cancel my contract which commenced in July 2022 (I have emailed proof of this contract to customer care and have it in my possession). I have emailed my club manages numerous times to which I received no response since I have relocated, I am unable to go in. I finally contacted you guys here who called me up to cancel, first insisting my contract commenced in September 2022, then looked at your statements and realized I have been paying from July 2022. Finally, I get confirmation my contract is cancelled and yet I am debited once again? Is it my fault your club managers do not respond to emails or phone calls? Your club managers explained to me before commencement you guys work with a "prepaid system" and that is why I was debited upon commencement. Then why am I being debited after cancellation? if this was not the case then please employ competent managers. I will be disputing with my bank. Furthermore, half your equipment at this gym never worked, your staff never assisted anyone either, they just walked around looking pretty. Pathetic service.
0 replies
49 months ago
collection for medication never ready
This is now my third complaint regarding this issue. I have subscribed to the medication collection services at the clicks pharmacy Hayfields Pietermaritzburg in Blackburrow Road to which I had been informed I will sms'd to collect medications. This has not happened since I subscribed in February, unless I issue some sort of complaint, nor are my medications ever ready for collection. The first incident occurred where I had to call in to the pharmacy customer services where they informed me that my medication was ordered and then cancelled by hayfields clicks pharmacy and then had to be reordered by them whilst I was on call with them. I don't see the point of collection services if I have to come in and wait in your ques to enquire about this every time I need my medication? The second incident, I emailed my complaint which resulted in the manager of the pharmacy calling me, blaming IT at first and then saying that the reason my medication is not ready is because of the lack of stock? Then, miraculously, 10 minutes later, I received 4 sms's asking me to collect my medications? am I to believe these obvious made up excuses? After I thanked the manager, I received a rude "mm" reply, I did not take this up further because at that point I was just happy to get my medication sorted. I am appalled that this has happened once again. Again, my medications are due, please see screenshots attached, I have not received messages for my medications. I went to the pharmacy twice, there was no one tending to the collections hub, and the ques always have 12+ or more people in them. Please, take note of the medication I am on, "TOPALEX" which is used for my neurological nerve pain in my feet and legs, for which I am unable to stand in your badly managed pharmacy. I am unable to utilize a delivery option because of the long hours I am away from home due to my work. I do not wish to be spoken to by the manager again, why is nothing being done about the bad service at this pharmacy? I have been told I am not the first complaint by internal staff. I am shocked that this is the kind of service delivery clicks have fallen to, especially in the upmarket area of Hayfields which is so close to my home. I am shocked about the pathetic services I have received and the utter disregard clicks has afforded me about this issue by doing absolutely nothing to staff with no professional etiquette.
0 replies
49 months ago
No reply from Bonitas on previous review
I have logged a previous complaint on hello peter a 10 days prior "I have spoken to a consultant and emailed customer services regarding my change of title on your system from "Ms" to "Dr". No one has contacted me or my husband (the main member). I am tired of being referred to as Ms now at pharmacies and appointments. I would appreciate if someone would contact me for my appropriate documents." to which bonitas replied requesting a private reply for member information, to which I have responded, we have yet to be contacted by bonitas.
148 replies
50 months ago
No feedback after contacting customer care
I have spoken to a consultant and emailed customer services regarding my change of title on your system from "Ms" to "Dr". No one has contacted me or ny husband (the main member). I am tired of being referred to as Ms now st pharmacies and appointments. I would appreciate if someone would contact me for my appropriate documents.
286 replies
52 months ago
Over an hour for food
Holiday management absolutely useless. Not even a busy day yet I had to wait over an hour for food at the Pietermaritzburg branch which I often visit. Asked numerous times. Customers arriving after me received food before me..pathetic
53 replies
59 months ago
Click and collect not revieved and no feedback
I have ordered and paid for items for click and collect on 4 june 2021. I have ordered these items in advance for fathers day. Have not received them as yet, the tracking system on their website isn't working. I have emailed TFG customer care to which I've recieved a reply saying they will follow up, which they haven't. 2 days till father's day and no good recieved. Pathetic.
159 replies
62 months ago
Hassles changing title from "Miss" to "Doctor"
I am attempting to change my title as I am now Doctor and not Miss, I have been trying to get information from the online secure chat to save myself inconvenience. The consultant has no idea what proof of title is but is asking me to take it into an fnb branch, I asked, Is this my degree certificate? she then tells me to take in I.D and proof of residence, The I.D does not designate "miss, Mrs or doctor" so this cannot be proof of title, she then asks me the reason for change in title? because I am now Doctor, I am nt Miss or Mrs, I have worked hard for this title and I am tired of my messages and statements saying :"dear MISS Maikoo". Such pathetic service!
56 replies
62 months ago
Excellent service from Chadwick Lewis
Received excellent service from Chadwick, it is the first time I was dealing with anything regarding pet insurance and he explained everything clearly and in detail. He completed my sign up fast and efficiently, and he is very friendly and pleasant. Thank you dotsure :).
56 replies
Review Distribution
5 Star
1 (4.761904761904762%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
3 (14.285714285714286%)
1 Star
17 (80.95238095238095%)