KK
karin K
Active since Mar 2014
24
Reviews
0
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Reviews
24 reviews15 months ago
SportSa stole my money
I ordered a pair of spikes from SportSA. I received an email stating that I can getv10% of my first order of I enter the dicount code into my order - which I did. And guess what, I did NOT receive my discount. I contacted them telling about the 10% and received a message feom Clint that they can not do amything about it now, but tbey can offer me a 10%discount voucher for my next buy. Meani g, that I have to wnrich them, AGAIN, in order to get my 10% discount as I was supposed to, as offered by them. Be careful when buying from SportSA, they have no conscience in *****ing money from you...
0 replies
20 months ago
Virgin Active PTHETIC
I had endless issues with Virgin Active and my monthly payment. The first time, it was due to their system change and they never changed my details on my profile. I got behind on my payments, as they did not take my debit order. I had to pay thousands to get updated. Then in 2023 again, they just stopped taking my debit order, without them being able to explain why. For months I went to gym with no issue, then suddenly got stopped at entrance due to late fees. I was in arrears for more than 10 months. How did they allow me to get behind so far, before notifying me? The issue was resolved and everything went well. In June 2024 (after not visiting the gym for more than 4 months due to health) I received an email saying Im in arrears and my membership has been stopped. I send a reply to ask why and what is going on. July 22 I got message from Kyle Kannemeyer (after many attempts to be helped) stating that he will be assisting me with my issue. I rep**** and asked him why Virgin Active did not take any debit order from my account (my account proofs that NO attempt was made to take their money). He did not respond. After that, I have sent 3 more emails to him, with NO response. So now, Im sitting without a contract, and according to them with an apparent debt of R1185 (which I WILL NOT pay)
0 replies
26 months ago
Pathetic customer service by Home Connect
Home connect insists that we owe them a certain amount of money,and we sont agree (after they *******y took miney out of our account). We are trying to resolve this matter, but when we phone, the consultants in the other side is not capable to assist us. I have posted a post on Hello Peter, after wihich Home Connect phoned me (on Thursday 8 Feb). They phoned me at a time that was not convenient for me as I was driving and asked them to cal the next day, 9th Feb, at 8am. They said they will phone. Well, they DID NOT phone. I have been wothout internet for almost a week, due to their incompetence and arrogamce. I need Home Connect to connect my internet as I am tryi g to resolve this matter and they do not want to help me. I owe them R600 but they insist that I pay them R1500. I refuse to pay more than I owe. I need my internet connected today as I am losing income from my work.
0 replies
26 months ago
Home Connect has no customer service
We have been clients for 4 years, never missing a paymemt. In November 2023 we moved to another address. On the 7th we contacted Home connect asking to do address change. They swnd forms that I completed and swnd back. Tachs came out and installed the necessary hardware. In December we saw that Home Connect has deducted the months paymemt (R840) AND another amount of about 90% of monthly paymemt(R750 +-). We phoned and they said it is because we changed address, we need to pay for the new address as well, although we already paid for old address. I was upset and told them to refund that extra amount. They refunded me, but with the monthly paymemt as well (+- R1600)meaning that I was now in arrears. January they cut my service and after I paid my January payment,(R840) I also paid a R1000 on the arrears of R1600, meaning I the owed R600. In February we paid our normal monthly paymemt,bit yesterday our seevice was suspended and when we phoned they said we must pay R1500 for the arrears, and then our service will be activated again. But we dont owe that much, we only owe R600. I need them to activate my service immediately and phone me that I can make arrangement to pay the outstanding R600 over two months. Yesterday, after my post on this page, Home Connect phoned me, but unfortunately I could not talk and they said they will phone back this morning at 8am. Guess what, they dis not phone me. Im sitting without internet and losing money as I can not do my online work. This is pathetic, I need my connection before the weekend starts!
58 replies
27 months ago
Pathetic service - Home Connect
We have been clients for 4 years, never missing a paymemt. In November 2023 we moved to another address. On the 7th we contacted Home connect asking to do address change. They swnd forms that I completed and swnd back. Tachs came out and installed the necessary hardware. In December we saw that Home Connect has deducted the months paymemt (R840) AND another amount of about 90% of monthly paymemt(R750 +-). We phoned and they said it is because we changed address, we need to pay for the new address as well, although we already paid for old address. I was upset and told them to refund that extra amount. They refunded me, but with the monthly paymemt as well (+- R1600)meaning that I was now in arrears. January they cut my service and after I paid my January payment,(R840) I also paid a R1000 on the arrears of R1600, meaning I the owed R600. In February we paid our normal monthly paymemt,bit yesterday our seevice was suspended and when we phoned they said we must pay R1500 for the arrears, and then our service will be activated again. But we dont owe that much, we only owe R600. I need them to activate my service immediately and phone me that I can make arrangement to pay the outstanding R600 over two months.
58 replies
29 months ago
Home Connect are ******
People, do NOT use Home conect as your ISP. They are bunch pf ******. We have been with them for 4 years. First of Nov we moved to a new home. We contacted them 3 weeks prior to moving. They told us to do a change of address application. We moved into new house and in the 6th of Nov, we completed to application for change of address. On the 1st of December Homeconnect took our Normal monthly fee and an extra R650. When we called to query the amount, we got told that when we move, we are new clients and therefore, our old contract was cancelled and the R650 is the pro-rata for the notification month. I told them I did not cancell my contract, just changed address, but they just say, that is how they operate, I just have to pay. On Friday, 8 Dec my wife spoke to someone at Homeconnect, telling her that we want the R650 back, as we dis pay our monthly installment and dont feel ots fair to pay extra. She told my wife she has to speak to legal, to which my wife said no, why must we get in legal confrontation about them stelaing our money. The lady then said, she will pay back the whole amount (the monthly installment AND the extra they added). This afternoon, I saw an email that they send me yesterday (Saturday 9th) telling me that I am inarrears with R1450 and need to pay by the 9th of Dec (the same day the email was sent) or my services will be suspended. Geuss what, 30 minutes later, my internet is down, and Homeconnect has stopped our service. So they expect us to pay within 12 hours after they paid back the money, after they paid back the monthly installment although we askes them to inly pay back the extra fee they deducted. HomeConnect, you are pathetic and if you do not get my internet going before 12 in the 11th of Dec 2023, my contract with you is null-and -void and I will be going to another ISP. And olease sont dare charge me a penalty for cancelling a contract, as I am not the one who broke the agreement. You are in breach of contract, so please, dont dare to try and get more money from me...
129 replies
32 months ago
Polmed service is bad
After being a member of Polmed for 32 years, I have isues regarding payment for the 10th time. Suddenly, when going to dr of Pharmacy, I must hear that I dont have cover. My daughter went for Orthotist treatment which costs R3500. I got a call from the accounts that I have to pay, because I dont have medical aid cover. Phoning Polmed, they say, I have not paid my debit order for few months. Firstly...why dont you let me know IMMEDIATELY? Now, we are trying to get hold of someone to speak to to get this matter resolved, but they just keep on telling us to send an email. We have sent 5 emails in the pas week, but no response. In the meantime, the service provider has handed us over. We need someone from account at Polmed to call us so that we can sort out this matter, today!
0 replies
32 months ago
VIRGING ACTIVE IS USELESS
Few months ago, VA said I was in arrears with payment, R750. I phoned head office and my wife spoke to Porscha. She said I owe R375. The next month, a double amount was deducted from my bank, on the 3rd of July and on the 29th of July. I have a debit order date for 20th, No one gave permission for debit order on 3rd. I took it as payment for my debt. The in August I was banned from the gym due to arrears of R750. I told them, Porscha said ony R350, and Anton, the club manager told me Im lying. I tried for more than three weeks now to get the matter resolved, as I will not pay R750, but I will pay R375. I told VA to get the voice recording of the call that my wife spoke to Porsche. They rep**** that they did get hold of the call recording. On my request to make it available to me, they ignored me. I asked about 15 times in the last 3 weeks for a copy of the recording, and they just ignore me. Why? Because they heard that i was right from the beginning. yesterday, 23 August, my spoke to lady at Collections, and she told my wife that I only owe R374 and she sent me a statement, confirming that I owe R374. I am willing to pay my arrears, but I want a refund for the three weeks that I could not train in August, although I paid for August.
0 replies
41 months ago
Buffalo Logistics are pathetic
I have ordered a parcel from SHEIN. Parcel was delivered at Buffalo Logistics on Dec 2. I receive message with the amount of Tax I had to pay on the 26th of November. I paid the tax on the 26th of November. Two days later, I queried the delivery, they said I must first pay the Tax. I told them that I did, and I send POP on the 28th Nov. On 5 Dec they send me message telling me I must pay Tax. I sent again, it got rejacted saying it must by PDF. Send AGAIN, making sure its PDF. I then phoned them. They said they see the message, but they can not open it as it is not in PDF format (I did send it in PDF). I sent again. I have phoned them, spoken to a guy. Since the 28th I have been sending them Whatsapp messages with POP, with no reply. They just keep on telling us that we have to pay tax before they will deliver. I have lodge a complaint on their website, adding the POP, but still no answer form them. These were all Christmas presents and we are leaving on holiday on the 15th, and we need the parcel BEFORE the 1th of December
0 replies
45 months ago
Incompetent Virgin Active
About a year ago I was notified by VA lady at entrance that i have issues with my payment. I phoned call centre, and was told I owe LOTS of money due to non payment. I asked how its possible, as I have debit order. They said debit order was cancelled, but they could not say why. I had to pay arrears. Gary Pichard, Club Manager of Lorraine Virgin Active phoned on my behalf and got some sort of relief on payment. I said i would pay outstanding as soons as I have the money. In meantime, I paid cash every month. In March I applied to have my times that I can enter the gym, changed. They informed me that I must first pay outstanding before I can change. I then paid R500 and still owed R700 which I told them, I would pay as soon as I can. Now, after about a year, I went ot gym, and heard my contract was cancelled because I owe money, and I never received notification. I phoned to have it re-instated, they I cannot, and if I want a contract, I have to sign a new contract. I will not sign new contract, as my two children as included in my old contract, and I want to keep them on my contract, and it wont be possible if I sign a new contract. They said they did send mails regarding my arrears and stopping my contraact, but they are lying, I NEVER received any mails, and they can not give me proof that thye did send me any mails. Ive been with VA for 20 years..
0 replies
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3 Star
1 (4.166666666666667%)
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4 (16.666666666666668%)
1 Star
19 (79.16666666666667%)