CA
Crystal A
Active since Mar 2014
3
Reviews
0
Industries
Reviews
3 reviews35 months ago
Pathetic service by the SABS
I have been trying to get my refund back from this company since the 3 April 2023, with no luck. Nobody can help me, nobody can even give me an eta as to when this refund will be actioned. Every person I have spoken to telephonically are unfriendly, and unhelpful. I spoke to Vera in the accounts department, who couldn't help me. She gave me her managers contact number, which I called and it goes straight to voicemail. I proceeded to leave a voice message, to which I still have not received a response. Can someone please get back to me!?!?!
0 replies
80 months ago
Really bad service
Such bad customer service! Internet Express really goes out of their way to prove that their service matches our 'third world country' status. I called Internet Express last week to enquire about a package that was due for delivery over two weeks prior. I spoke to a woman in their call centre, who, unfortunately I did not get the name of. I was upset about my package being this late and it was rather urgent as I had an assignment due in two days and the package I was waiting for was my textbook needed for the assignment. I was not screaming, but was assertive as, to date, nobody called me, or tried to contact me in any way to let me know what the delay was. She then tells me to "calm down". I consciously asked her very calmly to not tell me to calm down and while I was still speaking transferred me to another call centre agent- Ebrahim. I asked Ebrahim what the name of the person was who just transferred me to him and his reply "I don't know my darling, I just answered the phone" (????!!!!!!?) I then begin to explain to him my query, and he proceeds to read to me what was on his screen, something that was done by the woman before him. I told him that I could tell him what was on his screen, but my book still isn't with me and I need this resolved. He then responds by raising his voice telling me not to be rude. I make no apologies for being upset - my tone was strong but I was not shouting and most definitely was not rude. I asked to speak to his manager, Angelo, who was just no help at all. I explained for the umpteenth time, to Angelo what the problem was and then told him I know what his screen says, he need not bother reading it, I just need my book. He then proceeds to read what his screen says. Internet Express claims to have called me and that they tried to deliver the book but was told there was no Crystal in the building. I can't say that anyone tried to contact me, but I can say with cer*****y that nobody was at the delivery address trying to deliver my book. After being put on a conference call with the driver and Angelo to try to come to some sort of resolution, I requested that my book be delivered that day to which Angelo sort of chuckles to and says they can't deliver that day. Internet Express is everything that is wrong with the customer service industry in South Africa.
0 replies
80 months ago
Inept Service
Im unhappy with the service I received from Van Schaik bookstores. I placed an order online for a textbook and received it over 2 weeks later! with one day to spare before needing it for an assignment due the day after it was delivered. Nobody notified me as to the status of delivery, I had to do all the follow ups. I spoke to a Cynthia at the the Pretoria call centre / Helpdesk, who never got back to me despite her saying she would. I then spoke to an Alfred who gave me the number of the courier so I can sort it out myself basically, because he / Van Schaik, could not explain as to why my book was not yet delivered - R900 later....
0 replies
Review Distribution
5 Star
0 (0%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
3 (100%)