MM
Mpho M
Active since Mar 2014
3
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3 reviews35 months ago
NON PAYMENT OF SERVICES RENDERED AND POOR CUSTOMER SERVICE
I completed a survey about 2 weeks ago and was told that I would receive an SMS with whatever voucher of whatever incentive for that particular survey. I went back to writing email to say that my details have changed and even went so far as to change them on the website. I then received another email for the same survey and sent another email to ask for assistance and to check if I should still continue taking the survey since I was still waiting for remuneration for the first survey? No response till now yet I keep receiving emails for everything else. It sucks and hurts that I took my energy, time and data to complete a survey that will be used for the client but I receive extremely poor customer service.
0 replies
60 months ago
Disgusted by SASSA employee's lack of professional
I am a beneficiary for CSG and am fulltime in Mafikeng. My late mom has a house in Polokwane and the water and electricity bill needed my attention as the municipality was close to selling the house. As part of the process i was asked by the municipality for a confirmation letter from Sasssa juju to confirm that I am indeed a beneficiary. The Seshego office is the closest to where mm u mom's home is. I went for help with the letter and was told that I'd have to go to Mafikeng for the letter. I explained that I couldn't as 1. Mafikeng is far from Seshego... Provinces away and the man told me that i should transfer my kids in order for them to assist me with a letter. I can't do that cause my kids are in Mafikeng and all I need is just proof that I am a beneficiary. Nonetheless I called the complaints contact number and the gentleman who helped me was very efficient but my r problem is he said that it wouldn't take more than 2 weeks. Now my issue is that I honestly don't understand why i couldn't get help at the Seshego office. It's people like this that give government institutions a bad name. No professionalism, boo customer care care, no care in the world for for providing service with a purpose Hee just kept turning people away without even listening. He told 2 others before me that he is closing the gate at 2:30pm when the board says 4:30pm. Please deal with such employees. It's very inhumane and hurtful for us as public servant and we go there seeking help. He said he'd provide a service to us as individuals but is not doing so. I
0 replies
72 months ago
What's so confusing about this R200 query that takes almost a month to sort out?
I have explained this so many times and I keep getting the same response from Betway, Hopefully this will make things easier or understandable. I have attached my bank statement and 2 proof of payments relating to what your response was to my query. 1. On the 11th of April 2020 I made a deposit of R200 into your Standard Bank account which wasn't cleared/loaded in my Betway account. I enquired after the Easter weekend as I thought that's why there was a delay. The money was only cleared in my Betway account on the 20th of April 2020. 2. On the 23rd of April 2020 I made 2 deposits, 1 for R100 and 1 for R200 after each other. The R100 was cleared and loaded in my Betway account but the R200 wasn't. I phoned in after a few days to enquire and I keep being told about the pre-approved R200 for the 20th of April 2020 (which wasn't a pre-approval. It was the uncleared/unloaded money that wasn't loaded on the 11th). This is really starting to make me understand that you guys either don't care for real customer service or you just don't care at all. Because whether it's R200 or R2000 it is money that's due to me either way. It's really frustrating. I've called in, I've been emailing, I've tried the whatsapp number as well to try and nothing has been done except to be told the same story about pre-approved money that was reversed. My last email was sent last week with the response that you guys are looking into it. I've sent my bank statement and proof of payments for both occasions so that Betway compares with my cm credits on my Betway account hoping it'll speed things up but still no response. I've been waiting since the 23rd of April for my R200 credit. What must happen before anyone helps?
788 replies
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