HL
Herman L
Active since Mar 2014
6
Reviews
0
Industries
Reviews
6 reviews60 months ago
FNB's eBucks Rewards Farce
FNB’s eBUCKS rewards are a farce. Why do I say this? Simple. I used my eBucks to purchase a two way air ticket – my reward. My eBucks were converted to cash to pay the airline. Then the airline cancelled the return flight due to COVID. I then had to search for another airline which I did successfully and of course had to pay for that air ticket without eBucks as my original balance had been exchanged for cash to pay for the original air ticket. I then reclaimed a refund from the airline and subsequently saw a credit note for about 50% - as expected as the outward bound had been used. eBucks stated “Please find attached the credit note which confirms that we received your refund.” So when I saw words “your refund” I assumed I would get that credited to my bank account. BUT NO I DID NOT ! A significant portion was converted back into eBucks. I did challenge eBucks BUT not surprisingly they just ignored my email. Again not surprising as prior queries (at least 4 emails sent) were just responded to with a simple short generic response stating it takes 3 months for the refund from the airline. The right and fair approach would have been to credit me in full the airlines cash refund as I had to use my own cash to pay for the alternative return flight. So my “REWARD” for 30 years as a loyal customer was partially taken back. C’est la vie. More BIG CORPORATION promises that are misleading and fail their customers.
53 replies
60 months ago
DISCHEM STAFF ASSAULTS CUSTOMER
I had made a purchase about a week before this incident of an item priced at R650-00 from DISCHEM. The item seemed incomplete and the pharmacist was unable to explain why. So I asked for a refund. First to refund counter, getting the runaround until I said would stop payment. Then to an admin desk to collect a copy of my invoice, then back to the pharmacy. Then back again to the refund counter. Eventually the process was all done when the DISCHEM refund staff member demanded my invoice – which I wanted to keep – so I refused, saying I want to keep it. That staff member comes from behind the counter stands up close right in front of me, face to face, and physically makes contact trying to grab the invoice out of my hand. My arm was grabbed a few times in an attempt to wrench MY INVOICE from out of my hand - what was she thinking? And the final straw was when she called and shouted out ALOUD for SECURITY for all in the shop to hear - like I was a CRIMINAL!! I remained calm, quietly walking out of the shop to defuse the situation but also out of embarrassment. I lodged a complaint with DISCHEM and received a bland unsympathetic indifferent response from Director Kevin Sterling which missed the point entirely. Just words like "lack of service noted", "has been investigated", "internal disciplinary action is to be taken" and "trusting will not happen again". There is ZERO empathy with the customer - in fact not mentioned at all. Notwithstanding that the incident was initially described step by step, and essentially the contents of this post sent to Mr Kevin Sterling as well, there has been no response from DISCHEM after 7 days. It would seem that DISCHEM think it is in order for staff to behave like this towards customers. I think most customers would find it UNACCEPTABLE.
0 replies
63 months ago
VODACOM ADVERTISE 350MB - WHEN YOU BUY FOR SAME RANDS YOU GET 325MB
The VODACOM site states that for R55-00 you buy a 350MB Data Bundle BUT when I bought today I saw that the R55-00 only bought 325MB. This is a significant lower difference and more important misleading!!!
122 replies
63 months ago
SANTAM COP OUT ON THEIR RESPONSIBILITIES
Last year my Hot Water Geyser burst. I obtained plumber quotes to replace with a new Geyser. The quote was accepted by SANTAM - BUT what I did not know was the quote was incomplete (probably to keep price low) - I am not a plumber:-) Several months later I had compliance tests done as I sold my house and this new Geyser failed. I had to pay an extra R1,800 to make fully compliant because of incomplete work done a few months earlier and approved by SANTAM. I then reverted back to SANTAM in November and it has taken SANTAM all this time to say cannot refund the R1,800 as it was due to the compliance test failure!!! REALLY !!! What a cop out :-( Guess that is what to expect from insurance companies.
122 replies
86 months ago
SELLING A CELL PHONE WITH NO REPLACEMENT BATTERY AVAILABLE ANYWHERE !!!!
In January 2018 I bought a nice looking cell phone from PEP CELL at their Kenilworth Centre, Cape Town branch and it came with a 12 month warranty. From February 2019 the battery started to "collapse" meaning at 50% charge it switched off. Clearly the battery was failing. So I went back to buy a new one at PEP CELL but they do not stock batteries - AND NOR DOES ANYONE ELSE IN CAPE TOWN. I have hunted high and low but this model battery is not available. We all know that without a battery the cell phone is useless. I contacted PEP CELL and this was their response. "Good day Herman sorry for the inconvenient but we don’t stock loose batteries .Thank you MARY-ANN FERUS CELLULAR HELPDESK." Interestingly the type of cell phone I bought is no longer sold by PEP CELL. I REALLY FEEL LIKE I HAVE BEEN DUPED :-( There goes R800 down the drain. Thanks PEP CELL !!!! :-(
56 replies
134 months ago
ANYONE HAD ISSUE WITH O&J CAR SALES
I am involved in a very major sub-judice matter with O&J Car Sales and another close associated car dealer. I have already discovered amazing factual evidence and proceeding on a private civil route as the best alternative.<br> <br> I WOULD LIKE TO HEAR FROM ANYONE WHO HAS HAD A PROBLEM WITH THIS SUPPLIER AND WHAT HAVE YOU DONE ABOUT IT !!! DID YOU GO TO THE POLICE, TAKE LEGAL ACTION AND/OR GO THE CONSUMER PROTECTION ROUTE.<br> <br> Please reply via this public forum and I will review on a regular basis. Thanks for your time and interest.
0 replies
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5 Star
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4 Star
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3 Star
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2 Star
2 (33.333333333333336%)
1 Star
4 (66.66666666666667%)