GM
Gavin M
Active since Mar 2014
9
Reviews
0
Industries
Reviews
9 reviews28 months ago
Sometimes it takes some effort, but reasonably good after-sales service and good workmanship can still be had..
After some initially good sales service from Adrian Meyer, but subsequent poor after sales service from the Bellville branch, The Mattress Warehouse finally delivered on their promise and resolved some outstanding workmanship issues. A much appreciated thank you to the manager of the Bellville branch for acting on their promises (albeit with some delays) and especially to Justin Williams and Linshwin Reeds for sorting things out. Your workmanship is much appreciated.
129 replies
28 months ago
Extremely poor after-sales service!
We recently bought three mattresses, two platform beds, mattress protectors and pillows. The before sales service was excellent, no doubt to attract our business. However, that is where it ended. It is now two weeks after delivering our beds and mattresses. I called back the very next day, after delivery, to inform the Bellville branch of The Mattress Warehouse that both platform beds (one chipped, the other nor properly installed) and one mattress (ripped along a seem) was not in an appropriate condition. Despite several promises, including ongoing and direct engagement with the branch manager, NOTHING has happened in these past two weeks. This is terrible after sales service. I would advise no one to purchase from the Mattress Warehouse as they simply seem incapable of offering an all-rounded service.
129 replies
29 months ago
Simply Excellent Service
Thank you Adrian for fantastic service. Not only did we get good service, but we also got a great deal, and discount, on a complete replacement of our mattresses and bed sets.
73 replies
31 months ago
Excellent, personal peace of mind for a safe home environment.
Developing a personal relationship with your security company goes a long way to establishing good relationships. SJC Security goes above and beyond to provide excellent, personal peace of mind for a safe home environment.
0 replies
43 months ago
Continued commitment to service and maintencance excellence
Despite an expired warrantee/guarantee, Topfence and its senior management (Charlton Moorrees) have continued their commitment to service and maintencance excellence. Thank you Topfence!
0 replies
49 months ago
Excellent pre- and post-sales service
Excellent pre- and post-sales service. Even after three years they are still responding to maintenance requests and general queries. The owner (Charlton Moorrees) is especially hands on and responsive. This truly is the kind of company you want to be dealing with.
0 replies
51 months ago
Excellent pre- and post-sales service
Excellent pre- and post-sales service. Even after three years they are still responding to maintenance requests and general queries. The owner (Charlton) is especially hands on and responsive. This truly is the kind of company you want to be dealing.
0 replies
53 months ago
AVOID USING FALSE BAY POOLS
Great pre-sales and admin service. But that’s where it ended! Several contradictory discussions with owner (Schalk) despite an agreed to contract. Poor workmanship. Little onsite supervision. Rubble stood for days with constant promises of removal. Building sand and rubble deliberately strewn into garden for final clean up. Practically no COVID-19 protocols - the owner (Schalk) wore a mask only once during all of the times we chatted on my property. Some items on the contract never supplied. Lots of damage to property in excess of several thousand rand.
0 replies
129 months ago
Wonderfully efficient servive from start to finish
My wife's car's battery packed up while picking up the kids from school. Outsurance sent roadside assistance to help her get going again. From the time I called the call centre to the time my wife had her car running again, all took about 15 minutes. I have yet to experience better service!
0 replies
Review Distribution
5 Star
6 (66.66666666666667%)
4 Star
1 (11.11111111111111%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
2 (22.22222222222222%)