SS
shalin S
Active since Apr 2014
7
Reviews
0
Industries
Reviews
7 reviews21 months ago
Still have not received my money after over 30 days for a **** service company
its now been way more than 30 days and i still have not received my money for the **** service your company could not provide. i want my ****ing money back in my account immediately and i dont want your ****ing **** system generated apologies and informing me it will be processed cause your agent has already told me she checked on the system and the refund had apparently been processed. a **** of a company and if my money is not in my account by today or Monday latest i am taking this to the Ombudsman and social media again and a local TV broadcasting company about a *****ster of a company this is.
172 replies
22 months ago
Still not activated till this day and only lies being told
Good Day Today is the 11/06/2024 11 days after paying for my order and its been 4 days since the technician came out and installed the router. 4 days i have been waiting for activation and to receive a god damn password just to connect and when i had escalated this i was informed it was a service activation on VUMA's end but now apparently the consultant i signed up with informed me that work was still needed to be done on site according to your company's group chat which she informed me. How the **** would work still need to be done when its a ****ing existing line that is being used. I am so sick and tired of ****ing been thrown from one side to another. I am giving your ****ing company till the end of today to resolve this ****ing problem cause end of the month you will contact me so fast for the monthly payment for a ****ing service i havent even used as yet and i dont want ****ing excuses. If this is not sorted out by end of business today i will be going to all forms of social media about the service your company is providing and the lies i have been told. Also if this was logged with VUMA for a service activation failure and the consultant and kept me update and she informed me yesterday that the ticket that had been logged with Vuma on friday is currently on hold...what the **** is it on hold for? Your company has till end of business today to resolve this issue or i will be taking legal action and going public. I will not wait another 48 or 72 hours. You have till end of business today.
212 replies
23 months ago
Havent received the Wifi Password to connect to the router
just recently signed up with flycool on the 31/05/2024 and installation was just done yesterday which was done quicker than expected, would have been sooner as there was a delay on my side. technician came out yesterday and installed the router and when he was testing it he required the wifi password which your company was supposed to send to me as an SMS which i have still not received till this moment. been sitting with a working router but no password to even connect to it to even test it out. from the point of sale up until the installation was perfect, sales agent has gone above and beyond helping me which i appreciate but the hold up on the password just to use the service i am really disappointed with, Tried going through the AI chatbot but thats as useless as ever cause it stops responding after i request a password and your company has no direct contact number. please can this be seen to urgently.
212 replies
23 months ago
New Watch from Police
recently bought the Police Batman forever watch for my birthday and i can say i am really impressed and happy with it. great quality and looks great. really happy with this brand
0 replies
28 months ago
Defective Limited Edition Fossil Watch
I recently purchased the Maui & Sons limited edition solar watch which ive been eyeing for a while since it launched. finally bought it. order was received in perfect timing with great response, when i got the watch i had to google the user manual that the watch would need to be charged first for 6-8 hours and it would work thereafter for months to come. i did exactly that the first day, had it outside in the sun for over 8 hours and when i tried turining it on it said needed to charge with the empty battery sign. i then tried 2 more times thereafter and the watch still refuses to hold a charge. ive seen another review about the same problem. i sent an email last week and got a reply form an agent who said they had escalated the issue to head office and awaiting a response. its been 1 week later and still no response, i had to send another email toady requesting head offices number. i understand its December and the festive season. i myself wok in customer service. i didnt want to rate a 1 start honestly but with this issue i had to cause there just isnt any response from a company and brand i truly love to buy from.
129 replies
109 months ago
PATHETIC SERVICE FROM OLD MUTUAL
<p>Had a policy with old mutual, I requested a disinvestment and submitted all documentation that they had required on the 21st of April the consultant who was assisting me was Lailaa Lamara as I had emailed everything through to her and she had confirmed it is with the processing Department and it would take 7 to 15 working days... Almost a month later and I still haven't received my money, I called the service centre during the course of last week and a gentleman assisted me and informed me all documentation had been received but the process of payout had not been done..I waited on the line while he was processing the payout which would be processed by the accounts department and he did inform me I would receive my funds by no later than the 17th of May. It's the 17th of May and still nothing, I called the service centre to find out and apparently they can't view anything, worst time ever trying to even get to the damn right Department, and they eventually asked me to forward the documents through AGAIN!!! I did it twice due to there incompetence. All I want is my money, I will not wait any longer, I will not email any documents again, I have sent an email to the service department request a response and just like the pathetic service there's no response. I WANT MY MONEY!</p>
0 replies
111 months ago
No expectations to values and service
<p>Was a member of Virgin Active as a client before a got employed by them in August 2015. The month before i got employed my debit order bounced back as it was my fault as there was insufficient funds. So when i got employed the following month and was at the club i was willing to pay of the amount there and then, but the manager at the moment informed me not to as she would be able to write of the amount as i am now a staff member and to keep it to cover my transportation. So she did write it off as i was aware and months down the line, I get a call from virgin active's head office informing me i have an arrears amount that is outstanding and informed the lady i had spoken to that i am a employee of Virgin Active and the amount had been written off. Notes had been made on the 27 October 2015 that they would look into it, apparently they haven’t because from that time i got another call from head office almost a month later informing me the exact same thing. and through informing management about the situation, nothing had been done and due to all of that the account had been handed over to MBD, so basically because of lack of miscommunication and getting back to me now my credit scoring is *****ed up because of Virgin Active, countless attempts have been made but still no success, a company that’s based on values and giving excellent customer service, as a former employee of the company and a member that used to train there, never will i sign up or do business with Virgin Active as what they stand for is all ****!! Will be taking legal action if this matter is not sorted out as i am the one getting affected by the mess up from there side, should have not listened to the manager and just paid that small amount instead.</p>
112 replies
Review Distribution
5 Star
1 (14.285714285714286%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
6 (85.71428571428571%)