JW
James W
Active since Apr 2014
7
Reviews
0
Industries
Reviews
7 reviews4 months ago
Excelent serivce from order to instalation
Excelent serivce from order to instalation. Rudi and team doing great work. Will recomend to anyone needing a Wendy
0 replies
4 months ago
Call Centre Agent swearing at me - phoned from 0738841922
I received phone calls about a promotion that is running, and last week the lady informed me that I need to download the MYDSTV App to qualify for the promotion. Downloaded the app and nothing about a promotion. Today at 14:53 a gentlemen called me from 0738841922 and said that I downloaded the incorrect app and should download DSTV Promotion ATK App. I asked him about the My DSTV App and he said that he wants to help me. Searching google play store I could not fine the app. I notified him and asked if this is a **** - and he said, "**** You" and hang up the phone. If that is the words that I heard, please sens me a copy of the recording. Is this the kind of people DSTV employ? I am sure that these calls are recorded, so you are more than welcome to listen to the recording. Shocking service I must add. No wonder people are cancelling their contracts with DSTV - and I have 2 contracts on my name. considering cancelling them too.
0 replies
5 months ago
Lerato Manager does not see clients
On Sunday 16/11/2025 me and my mother who is in a wheelchair visited the Edenvale branch of Makro to purchase a new Samsung phone charger for my mother. While we were there, looking at the options available, a lady come to assist. We enquire about pricing etc, and she informed us that the one we were looking at was R599.00 (Including cable) - My mother a pensioner said that ist was too expensive, and she gave us one marked R249.00 on the shelf. Happily, we proceed to complete our purchases, and upon payment I realized that something was wrong. Upon checking the slip, I saw that we were charged R349.00 for the charger. Going back to the cell department, I could not find and staff member to assist. The man working for Ikhonka assisted us, taking us to the till section. The supervisor said that we need to speak to the manager Lerato. Unfortunately, Lerato who according to the staff at the till, was not available to see clients as she was on lunch and we had to come back at 14H00. Now waiting there with my mother sitting in the car for over an hour was unacceptable. I said to the lady to please call another manager, and she informed me that Lerato is the only manager on duty. Do you think this was fair treatment? I left the store with a photo of the price tag and stock hanging there, and decided to contact Makro Head Office, upon phoning 086 300 999 four times - no one answer the phone. I send an email to Makrocare@makro.co.za.
530 replies
7 months ago
Vodacom Glitch
Vodacom listed me on ITC as 2 months in Arrears. Phoning Vodacom they confirmed that my account is up to date for the last couple of years. I want to rent a new apartment, but it had been turned down due to this incorrect GLITCH as Vodacom said. They will escalate the complaint, and it will be corrected on the next run to ITC in October. Can I please move into a Vodacom shop for the month?
159 replies
75 months ago
Price Lock Scam
Joint Price lock deal for R799.00 per month in December 2019. Since the I've spend over 500 minutes on the phone with the call centre, only to find out it will be escalated to Price Lock Department. Complained on here and someone phoned me and sorted out my problem. To my surprise debit order for R1 059. Now Call centre informs me that I have to pay extra for Extra view, but on my contract the R799 includes - PREM PACKAGE, PVR, ONE EXTRA VIEW, SHOWMAX, INSTALLATION, AND WIFI CONNECTOR. In January I was informed that I need to pay R208.56 for December 2019, and paid it on 13/01/2020. So that leaves my January 2020 D/Order at R799.00. R1 059.00 was deducted and the new amount for February is R904.00 - Why are there a difference ??? Waiting to hear the story. James Wagenaar
168 replies
76 months ago
DSTV Price Lock Shocker
DSTV price lock - do I need to say more. My DSTV switched of again after debit order went off my account on 30/12/2019. Escalated to price lock department for the 11 th time, but no one phoned me back as yet. What do I need to do ro sort out this problem? DSTV Price Lock please contact me
344 replies
79 months ago
DSTV Incompetency
I Paid my DSTV Account on 30/09/2019, but to my surprise my service were terminated on 06/10/2019. After spending 1hour and 46 minutes with customer care centre, and 22 e-mails of prop of payment, my service were reconnected. I would like to know: 1. Why was my service disconnected if I paid on time. 2. Why do one have to spend almost 2 hours on the phone with 4 different people to get any joy. 3. Why did I have to resend my Proof of Payment 22 times to 2 different e-mail addresses. 4. Who is going to pay my cellphone bill for this incompetency (106 minutes on the cell phone) If I try to phone 011 289 3000 the phone just go to engaged - (Tried 33 times) I would like to have answers on this ASAP.
0 replies
Review Distribution
5 Star
1 (14.285714285714286%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
6 (85.71428571428571%)