Active since May 2014
Best food best service best atmosphere best experience Happy Happy
Today the 20th of April 2025 woke my family up to come get breakfast we arrived sat and we're handed menus we made our selection then only to be told that they do not serve breakfast today. Reason given is also unknown as they still can't give it to me. Very disappointed after all the hype created
Today I went to Pick n pay Fourways and I must say that I got the worst service ever. Firstly the lines were too long especially in the less than 10 items with two cashiers and the other one left without a warning she just got up and left I was assisted by cashier 10 GC24. She was friendly and helpful then I ordered two hot dogs only to find out that she was not at her station we waited for about 10 minutes when she finally arrived she was walking slowly and she just didn't care to apologize. Another gentleman who was in front of us asked where she was and she became dismissive he left without buying. She invented used words like "ahh okanna wa ngala" I asked her why she was treating customers like that she didn't answer me. I must say that the level of customer service in that store is appalling to sqy the least. Never again am u going back there again.
Yesterday on the 6th of September I called the call center to apply for a credit card. I was then told it has been approved and I need to send my documents to absadocs@i-talk.co.za of which I did on the same day as requested. Then today on the 7th I am told that the number that is on the Transunion is different from the one I have been provided to them and I have to call Transunion to check, of which I did then I was told that it's still the same haven't changed. They even sent me proof of my report, now I have to wait 7 days before I get a reply or response from them. The service is appoling and really not professional at all. This is very disappointing
I was called and made an arrangement paid it up within 2 months, I then called and asked for a paid up letter. I can tell you now that for the past 2 weeks I have been calling daily and I am moved from piller to post. I then called Woolworths and they said from their side they have not received proof of that I have settled my account. I called them back and u was transferred to the Manger I don't know how to spell her name but she is Indian she said to me she will send it on Tuesday the following day there was nothing in my email. I then called again I was told that I will get it before close of business Wednesday Thursday morning there is still nothing today is Friday and still nothing. Mind you I need to apply for a house. The levele of unprofessional agents they have there is unbelievable they are rude and condensending. This really breaks my heart because I am stranded as I need to apply for a home for my children. These people used to call me 3 times every day.
On Friday I wanted to treat my beautiful Queen to a beautiful dinner for being awesome. I had seen the restaurant passing by so decided to try it out. I have to say from the door up until the time we got a sit it was a bliss. There was a lady who welcomed us and got a sit for us and the food was amazing. The menu the ambience the music the atmosphere was unmatched. I know very little about wines and our waiter was patient with me and took me through list explaining all the different wines. So of you are looking for a place that is intimate serves good food and has perfect customer service, then go to The Rock restaurant in Brooklyn.
Yesterday I went to FNB Wonderpark and I must say I was impressed with service i received at that particular branch WOW!!!!!! I opened my account with FND about 4-5 months ago and since then I have been moved from pillar to post with so many things. 1. It was the debit order issue which could was not done in time 2. It was banking app that could not be resolved ever since I opened the account But yesterday I was offered 5 star treatment I was assisted by a lady who goes by the name of Keletso Monau who assisted me with my savings pocket and also explained the app. I then had to call the call center for them to reset it and I was assisted by a lady Zandile Khunou who closed all the other profiles that were making it impossible for me to use the app. while I was struggling Khensani Masilo made sure that my app was working well. I must say i have had very bad experiences with all branches I have visited but these 3 ladies made me change my mind completely about the bank I have faith in them. THANK YOU VERY MUCH KEEP UP THE GOOD WORK FNB WONDERPARK
I think this the third time I am writing a review about FNB in 2 months because WOW. When they asked me to open an account with them they said they will do debit order switching for me and I had to fight with them to do it via Hello Peter platform now the debit orders that I asked them to do they did not do my Telkom contract is blocked now my 1Life debit order did not go through my Virgin active debit order as well. I really hate the decision they asked me to take. Now my credit rating has been affected badly and I wanted to apply for a house but at this rate I cannot win. I had to wait 2 months before I could be able to use my mobile Banking App because I had to run around and the call center could not assist. I went to the branch and I was assisted by someone who did not want to assist me. I have dedicated bankers whom cannot assist me I am just tired of all this.
Best service ever. I went to the store last month I just cannot remember the exact date but upon arrival I was met a guy by the name of Sean Beukes" I hope I spelt it correctly" the kind of service he gave me was out of this world I have been shopping there all along but this guy listened to me because I wanted to buy healthy food as I am on a weight loss journey. His patience and explaining of where the certain products are is unmatched. Next time i want to buy anything specific I hope I get assisted by this guy he is the best
This morning on the 29th of August 2020 I went to FNB Soshanguve Crossing to get my Banking App to be activated and I was welcomed by a consultant named Sam. I met him and explained what the challenge was with my app and he said he will assist me then we went to the computer by the door and I must say Sam does not seem to know what he is doing. He asks me to put in a pin then he leaves then attends another customer then he comes back then leaves me alone to be with another customer, he then leaves goes outside I have to look for him then he comes back and asks me to put in a pin again then he leaves then I just could not take it anymore. I left I have had the worst experience with FNB in the past 3-4 weeks first it was the debit orders then the app is not working now Sam.
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