JC
Joel C
Active since May 2014
7
Reviews
0
Industries
Reviews
7 reviews15 months ago
Very bad services from the complaints and credit management departments
Absa complaints department is useless. After complaining about poor service delivery from a Koloto, a Mr Chauke called assuring me he would deal with my complain. Nothing happened. Then another lady called me yesterday promising that should come back to me by CoB yesterday still nothing happened. Then a credit manager refuses to grant me a personal loan demanding that I get a rescission or bank confirmation letter that the account was settled . The bank letter and bank statements showing proof of income, rental income are sitting right in front of her. This is a bank that employs a bunch of confused persons. They just need to put their house in order: Absa, your services are just too bad. Wake up from your slumber and smell the coffee.
168 replies
16 months ago
Unprofessional service from Koloto Masemola
I want to express my displeasure to my so-called private Banker Mr Koloto Masemola. Yesterday, the 3rd of January I app**** for assistance and he indicated that the application was submitted to the respective department. At around 2pm he was going to call me with feedback. From 14:30pm his phones rang unanswered till now. I sent him an email only to be received by an out of office response that he was on leave from yesterday till the 20th of January 2025. This is very unprofessional behaviour from a supposed private banker. The best he could have done was to hand over my query to someone before he left. Absa, wake up from your slumber. I’m thinking of taking my business elsewhere. This disgusting service has no place in the services industry.
112 replies
18 months ago
Rebecca Ntuanec was ...
Rebecca Ntuanec was excellent in her service and communication
53 replies
38 months ago
Immigration scammers
I paid R30k to start the process and what did I get out of these guys? Cover letter, a few reviews on my cover letters. The rest was just shoddy service. Be careful with these guys. You will lose your hard earned cash.
0 replies
51 months ago
Atrocious services at Bookmall
A few days ago I wrote how atrocious the services were from this bookstore. Today, the 9th of February 2022, I got the shock of my life. My parcel cannot be found. Bookmall blames Dawn Wing Couriers. After contacting Dawn Wing earlier today (Spoke to Yvette and some other lady) it dawned up on me that both Bookmall and the courier company lost my book. I have an exam to write, can you imagine this book was ordered on the 3rd of January. Some people were fortunate to get some good services from this Bookmal company. To be honest, I have received one of the worst services from Bookmall. Let alone Dawn Wing which seems to be employing a bunch of confused call centre agents. People are crying for jobs and what do they do when they get these jobs? They messy things up. Bookmall, you might have refunded me today, but mark my words, this issue has not come to an end. You disrupted my exam preps, took my money for granted. I don't even think that you ordered the book in the first place. You are scammers. I will never deal with Chido, Angelique and the whole cartel at Bookmall. Mine was from bad service to the worst service ever.
0 replies
51 months ago
Poor customer services
I ordered and paid for my book on the 3rd of January 2022, with the hope that i would get around it around the 24 (7-15 working days period). Alas, i was fooled. Communication from Chido and Angelique was pathetic. At some point, Chido wanted to refund the full costs. No proper communication was forthcoming. It was just promises with no delivery insight. On the 31st of January, DawnWing couriers collected my parcel from Bookmall offices in Pretoria and the parcel has been with Dawn Wing since the 31st of Jan. Chido, Angelique or Bookmall are nowhere to be seen to check if i had received my book. Even a courtesy email. Today, 3 Feb, i enquired with Dawn Wing and confidently i was told that my parcel is still in Gauteng and can only be delivered next week. Yet in their track system, they indicated that the parcel will be delivered on the 2nd of Feb. Some people are misplaced in their positions. Poor customer services. I have lost out on examination preparation time as a result of shoddy services. Bookmall and Dawn Wing, how are you going to compensate me for poor services? Definitely you need to come to the party. Folks out there, dont use these companies. You will regret.
0 replies
124 months ago
UNRESOLVED CLIENT PROFILE
What a worst experience from African Bank. Having paid for my accounts in September 2013, i have made several attempts to have my ITC profile updated to no avail. I have spoken to very rude and less experienced personnel in the customer care section and this has just made my frustrations worse. After vising AB branch in Cape Town two weeks ago, i was shocked that my ITC profile was not updated. I immediately logged a call with AB head office and received an SMS with REF 2991804 starting that the issues would be resolved by 09/02/2016. The 9th of February passed with no resolution or communication from ABIL. I paid the Mowbray branch a visit on 15/02/2016 to enquire and i spoke to a gentleman and Lydia from Customer Services. The gentleman mumbled his name and kept me holding for 30 minutes till the connection was lost. I then spoke to Lydia, who, unfortunately was worse than the previous agent. I received a second ref: 3038872 and was told that it was an IT problem. ABIL your service is atrocious. CAN SOMEONE RESOLVE THIS ASAP?
75 replies
Review Distribution
5 Star
2 (28.571428571428573%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
1 (14.285714285714286%)
1 Star
4 (57.142857142857146%)