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peter M
Active since May 2014
8
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8 reviews3 months ago
Disgraceful, disgraceful, disgraceful
I have been a member for some 40 years and I am on the hospital plan… normally the hospital plan covers in hospital procedures ONLY… But when I had to go into theatre in hospital to have multiple extractions and dental work they say such things are not covered by the hospital plan and that I would have to have it done in the dentist chair presumably under local anaesthetic. The surgeon insisted that this required a general anaesthetic in hospital given that the operation was complex took 100 minutes… if they tried to do that in a dentist chair in a normal surgery , which is covered they say by my medical aid hospital plan, it would’ve risked my life… So 40 years of payments with no claims for in hospital procedures, when I needed Profmed the most they let me down badly… disgraceful, disgraceful disgraceful
56 replies
67 months ago
wireless land line phone battery AL503048
Telkom replaced all our phones with wireless land line phones AGP-KW125 The rechargeable battery failed (not charging) and the Telkom shops do not know where to get one. My neighbours have the same problem. The batteries do not recharge. The phone is unusable. We are dependent on these phones. The battery is AL503048, 3,yv 1500mah 5.5WH. Kindly advise where we can get them. peter martin 0827759154
0 replies
81 months ago
attempted fraud?
steamgames.com, apparently a UK based company, yesterday morning tried to debit my credit card 4 times in as many minutes for R1515 each time ($100), that's $400. I instantly reported this to my bank as suspected fraudulent transactions. The bank cancelled my card immediately and as they did so there was the fourth attempt. Amazing. I see others have reported the same problem with steamgames on Reddit. I dont play games, and have never dealt with this company. CAUTION!
0 replies
105 months ago
seat selection scam??
On BA you can select your seat 24 hours before the flight. If you select your seat before then you pay. I checked about 4 days before to see if I needed to reserve a decent seat. The seat map for my flight showed over 100 economy seats available. The next day I was surprised to see only about 10 available, with one aisle seat left. Rather than waiting until the 24 open time and risk losing the last decent seat, I hurriedly reserved the last aisle seat and paid R926. The next day I checked and more than 100 seats were available again. I contacted BA and suggested that they have system problem. In short , after speaking to several people and queuing on the phone system, I was given the standard answer, "nothing can be done and no refund of the R926". 7 weeks later I again checked the seat plan for my return flight. Again over 100 seats were available. Closer to my flight date I checked again and shockingly it showed very few seats left. Thinking it may be my browser I tried another, I also tried my smart phone. All showed the same few seats left. I quickly reserved a seat and paid R400. As soon as I reserved my seat I checked again and all the >100 available seats were back. Once could be a system, problem, but twice ?? I described this to my friend who said it is a well known practice by BA to get people to pay for seats. I can't believe this. I raised this with many people at BA, and on the advice of Customer Services, the CEO (Mr Cruz). Mr Cruz couldn't be bothered to question this internally and passed it on to ... yep... Customer Services. Again the standard replies, including "what do you want me to do about it", "that's bad, you should write to the CEO"., "its because you booked with the BA Executive Club membership" It's as if BA staff don't work for BA. I attach the seat plan after I booked my seat. It shows many seats available. Has anyone else had the same experience please.
0 replies
117 months ago
this is not right nor fair in my view - are we being ripped off?
<p>Reference S3-GPB5O-OX0A</p> <p>This query was raised in March 2016... 6 months ago. </p> <p>I raised an issue with Vodacom relating to their policy on the Order of Consumption of once off data bundles vs. Monthly contract allocation. Their own terms and conditions (Clauses 9 and 10 when read together) state that the once off bundles with the most imminent expiry should be used first and only then the monthly aallocation. The help desk quotes Clause 9 of their T'and C's. The Help desk says that the policy is to use Last in First out. In my view this means that customers forfeit their data uneccessarily each month. the policy should be First in First out. i.e. the once off bundle with the most imminent expiry should be used first and only thereafter the monthly allocation. They disregard Clause 10 of their own T's and C's.</p> <p>Their last reply:</p> <p> </p> <p>Dear Peter</p> <p>Thank you for your email.</p> <p>Please be advised that I have escalated your query to our Senior Consultant, they are best equipped to assist in this regard. Below is your reference number for your service request :</p> <p> S3-GPB5O-OX0A .</p> <p>Kind Regards,</p> <p>Wanele Ndita</p> <p> </p> <p>I await a reply from "the best equipped senior consultant" but 6 months?</p> <p> </p> <p> </p>
53 replies
117 months ago
vodacom help
<p> I have a new router 10gb, 2 year contract. Vodacom cannot get 4g to work on this contract. The Plett Cellular shop have been fantastic, they have tried everything. I have tried everything. My existing router and SIM work fine on 4G. My new router and old SIM work fine on 4 G. My existing router and new SIM does not work on 4G. The problem is related to the cell number/SIM. Vodacom say the LTE APN is enabled for the new number. But still it doesnt get 4G. I live within 800m of a 4G vodacom tower. My existing router and new router both work with my existing 4G SIM. The existing SIM works with 4G in either router. The new SIM doesn't. But can anyone fix it. If only one could speak to a network guy at Vodacom he would fix it in an instant I am sure. Help!</p>
53 replies
124 months ago
disgraceful - customer care?? forget it
I just wanted to convert from contract to pre-paid... the help desk queuing delays are a disgrace and an insult to their clients...I have treid at all times of day and waited 45minutes, 35 mins, 60 mins and 25 mins and still have not been helped. I called each time the cancellations number. The last call was at last answered after 25 minutes, only to be told that she would put me through to cancellations, but that's what I dialed.!!! arrrrggh<br>
150 replies
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