FE
Fransch E
Active since May 2014
13
Reviews
0
Industries
Reviews
13 reviews12 months ago
Property Claim unresolved
On 10 April 2025 I submitted a claim for a cracked window (small piece of glass within the big wooden frame) in one of my windows of my property on the Auto and General application to Better Life Insurance or Bettersure from where correspondence currently comes, as requested by them, (ie Betterlife or Bettersure) During the lapsed time from 10 April 2025 till today (5 May 2025) a few e mails have been sent to me, every time informing me that the claim is still in process but my small piece of glass (ie my cracked window) is still in exactly the same condition, all in all, still cracked. Today I received a call from Glassfit in Brackenfell, Western Cape or more specific, Cape Town. The lady requested my address and on informing her that it was in George, she indicated that she will advise the insurance company concerned that I stay in George and that they need to contact a supplier in my area. I am at a total loss of words to describe the frustration that I, as a client, has been going through, waiting for calls etc to have the claim and the repairs done. I know insurance companies change names, evolves the whole time, under insured by bigger ones etc., but I have used the name where my e mails are still finding the spot to respond to, the latter just to clear any misunderstanding as to the correct wording, ie Better Life or Bettersure.
58 replies
37 months ago
Lack of response from Harcourts George
On 14 March 2023 I send an email to Harcourts, George, for an evaluation on my property. I enclosed a copy of the previous one done by them during 2021 to make it quick and simple and only requested an update, no need to come out as no major improvements were done. I received a reply the same day indicating it has been referred to one of the agents As of today, the 22 nd March 2023, I have not received as much as a telephone call from them, notwithstanding the fact that I again send an e mail on 20 March 2023, requesting some kind of response as I needed the feedback from them. During my previous encounter (the first evaluation) I also had to revert to Hello Peter after which I received a prompt response.
53 replies
56 months ago
Good work DTM Nissan George
I wish to thank DTM George and in particular Bennie for the recent work they did on my Nissan X trail. I had problems with my air conditioning and Bennie obtained authorization for the repair thereof. He kept me in the loop all the time by giving me feedback on the progress and booked my vehicle when it was obtained. Thanks to Dtm George and in particular to Bennie.....you always WIN with Nissan
0 replies
57 months ago
Absa
Thanks to Daphne le Grange and Sherylyn Reddy at Absa Atockbrokers who assisted me to access my account which was locked. They were both very accommodating. Well done and thanks again.
53 replies
58 months ago
Absa Stockbrokers
This is further to my review submitted on 21 July 2021 regarding my Absa Stockbrokers account locking me out. On 22 July I received an email from Daphne le Grange from Group Customer Care Social Media informing me that I will receive feedback from her before close of service on 26 July. Later the same day a Graham Masher from the stockbrokers called me and tried to help me but promised to call me again..... "whichever way"....I am uncertail what that means. I again sent an e mail to Daphne today to enquire about progress as I work on the platform every day. I sincerely ask for assistance as this is very frustrating. Looking forward to your assistance Fransch
53 replies
58 months ago
Absa Stockbrokers
A few weeks ago Absa started migrating to a new trading platform with problems for their clients as could be seen on television headlines, clients being locked out and endless problems to reset passwords. At the end of last week I had another notice informing me that they have again (or still) are in the process of migrating to a new platform. I have followed the prompts to renew / reset my password which I have done. This did not help and as of today (Wednesday) I am still locked out. I went to my Absa branch this morning to try to get assistance. After holding on for about 15 minutes on their line to the help desk I was told that the responsible people for maintaining the platform will call me back in an hour. I have been waiting ever since and has in the meantime sent an e mail request for them to contact me urgently. I am still waiting and will probably be waiting until doomsday. In the meantime I am unable to access my account to work. This is just unacceptable and it is clear that Absa is completely unable / struggling to assist their clients. Hope this complaint which will probably echo many other client's concerns, will lead to some kind of assistance
53 replies
60 months ago
Bad shoes and no after sales service.
On 27 January 2021 i bought a pair of casual shoes at Mr Tekkie Eden Meander. I wore them once or twice and noted the soles coming loose at the front tip. I returned them about mid April and was told i would be advised in two to three days. Two weeks further down the line and a call to Mr Tekkie has brought no joy on this sad story. Frans.
53 replies
60 months ago
Maintenance plan confusion
On 9 April 2016 I bought a new Nissan X Trail 2.0 with a 5 year maintenance plan. This vehicle was serviced annually at DTM George. In April this year I called for an appointment for the last service on the maintenance plan. I got an appointment for 30 April and on my handing in my vehicle this morning I was told that the maintenance plan expired at the end of March? This was never pointed out to me beforehand and that, subsequently according to the above, the vehicle then had to be serviced during March. What makes this more intriguing is that in 2020 I could only get an appointment in May of that year. This whole matter is difficult to comprehend and hopefully Nissan South Africa can reconsider this whole issue sympathetically and do my last service according to the 5 year maintenance plan as I really do not think this evolved as a deliberate action or oversight from my side.
0 replies
61 months ago
Lack of response from Harcourts George
Around the 24 th March 2021 a lady from Harcourts called me with the request to send someone to do a valuation on my property. I agreed and the next morning a gentleman arrived and viewed my property and promised that the valuation outcome would be sent to me in two or three days time. After about a week I sent him an e mail to ascertain if I will still receive my docs. I heard nothing from him and sent another e mail to one of the consultants that I could find on their website through the enquiry facility. Till today I have not heard from that Company. The intentions of viewing my property and not making good on their promise to let me have the valuation is hard to understand since I did not request the valuation.
53 replies
103 months ago
Santam double deduction
I have been insured with Indwe Risk for as long as I can remember under policy number EVO 178121. The normal debit order went through at the end of September but another debit order for the same amount went througha day or so later but this time from Santam for a new policy number ********** 2138. I immediately contacted Indwe Risk who informed me that the deduction from Santam should have gone off a month later and that the money deducted by Santam would have been paid back to me within five working days. This assurance was given to me by Indwe Risk on 5 October 2017. On 16 October 2017 I again contacted Indwe Risk in this regard and I was told that finality in this regard was sought from Santam and I would be advised. It is now end of business 17 October 2017 and I am still none the wiser. Please would someone assist in this regard Frans Engelbrecht
61 replies
Review Distribution
5 Star
2 (15.384615384615385%)
4 Star
0 (0%)
3 Star
2 (15.384615384615385%)
2 Star
4 (30.76923076923077%)
1 Star
5 (38.46153846153846%)