AB
ANGELIQUE B
Active since Jun 2014
4
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4 reviews11 months ago
I have been assisted by (SinethembaT) who helped me without anu hesitation
I have been assisted by (SinethembaT) who helped me without anu hesitation. Gave a professional, relaxed and friendly service
58 replies
34 months ago
I have cancelled my policy more that 2 months ago
I have cancelled my policy more that 2 months ago.! Due to the fact they dont stick to ones need. Everytime i try cancelling they review my policy and the only thing they do is increasy my access payment to reduce the monthly premium. After i consulted with the new insurance the new insurance offer to arrange all necessary things like the tracker to be installed. When i asked ffw about it and sudenly they also offer that service- WHY NOT TELL A CUSTOMER AT FIRST?! Then after cancelling the first time my so called gaurdian angel convieniently have not recieved my email!! Then they deducted again!!! After this i called them again and again my so called gaurdian angel (#Phinda Okuhle Mbuyane) promised she would make sure they wont deduct!!!! And boom the second month they deduct again after numerous emails sended out i am cancelling and yet again convient not recieving my emails. Now this account i dont use so it means its for the second month way in the red and who is responsible for this?????? Yes me!!! Ffw did not just loose one client today but i will make sure they will not get new clients!!! PATHETIC
53 replies
35 months ago
Love the way they go out their way to assist their members
Love the way they go out their way to assist their members. She help me so good
53 replies
104 months ago
worst service ever
at first when we arrived we waited 30 min for an waitor/ waitress. at last when we caught attention the lady serviced us had no people s****s and had such bad temper and attitude. after a while trying to order another round something to drink my husband had to go to the bar himself and needed to pay cash. we decided to relax and order a main course so after almost closing time (9:00pm) they brought our food. what a mistake!!!! my steak wasnt as i ordered and neither my husband my plate arrived with 3 patato chips literally. i had to order a side plate chips additipnally. i got furious i demanded to see the manager but he wasnt there they had to phone him to get there.. so we explained him the situation and he adviced hell fix the plates and have it for half price. what a cheec****!!!!! that wasnt the plan he didnt even wNted to understand why we were soo disgusted! evwntually he braught back the "so called fixed plates" and it was exactly the same food we had sent back. this isnt the first time this happend but we left it. but now after the third time because in kathu that the only comfortable place to do something around here and they just doesnt care at all about the customers actually having the money . i dont say the customers is always right but for sure we work hard for our money and deserve the same kind of respect and sercice as they longing to have at a place.
0 replies
Review Distribution
5 Star
2 (50%)
4 Star
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3 Star
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2 Star
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1 Star
2 (50%)