PK
Pravishka K
Active since Jun 2014
18
Reviews
0
Industries
Reviews
18 reviews5 months ago
Did not receive order and when I queried they updated to with customer! Stoked my money! No tracking information no updates! Nothing!! *******!
I purchased a laptop bag from them online in December and never received it. I attempted to log a query with their chat bot and ask for agent it was always not working hours it says an agent will contact me.on 11 Jan I logged query Then suddenly the next day it’s updated to completed and package is with client. From 26 December it said with courier and suddenly 12 Jan it shows delivered. The place of delivery was at my husband work place. He was in the road that day not in the office. He went to find out at reception no package had come through. Furthermore none of us were ever contacted. This package has clearly been ****** but what is more scary is we the customer is not updated given a tracking number nothing. You just go to their website , and it says with courier. Suddenly hificorp has it saying with customer. This is a hifi corp problem. The courier website has no information or history. I was my bag! Or my money back. Such *******! Also if you want to email through their website it makes you choose a store and it does not give you the option of their online store to even log to the correct place.
0 replies
16 months ago
Charging twice for VAT and TAXES - Blatant THEFTim being forced to pay again or will not receive my package
I was charged R56 VAT and taxes for R49 hat. I paid the VAT and taxes using their EFT via mustang on Saturday. The payment went through and money gone off my account , but buffalo did not update the payment, I keep getting asked to pay again. I tried to upload via their site it does not go through. The email they give via chat to email proof of payment DOES NOT EXIST and when I call I hold on for a long time and then THE CALL DROPS EVERYTIME. I ordered my package for a function and everyday the delivery date goes further because “I never paid my tax@ which I did. So I am expected to pay Another R56 again then it will update. It’s not the first time this is happening to me that’s how I know. So where is the money going? Are you *****ing it? Please advise why I am required to pay again and my payment is not being allocated. Why did I not receive the link to upload the payment? I am not going to be able to use any of my items if they not delivered in time for my function. Right now the date is pushed exactly to the function date. And keeps delaying while they wait for me to pay again. Please allocate and update
4 replies
22 months ago
Bunch of ******* they ***** your deposits
I read all the reviews and this seems to be a common problem that people do not get their deposits back and I also noticed that this company does not response to reviews. But I putting it here so nobody else goes through this experience. I went to an auction swiped my card and paid R8000 deposit, did not see a car I liked went back for deposit refund and the lady said that it needs to be done online. I did it the next morning and apparently credit card payments are made immediately and then reflect within 7-10 days. Off course I never received it. They do not answer their phones or respond on their WhatsApp line. If you pay a deposit it as as good as gone! The manager of Durban branch Shaun never answers his phone either, they’re impossible to get ahold of. The Sandton branch also cannot get ahold of their Durban branch to try and assist to resolve. Weeks later and I still do not have the money. R8000 is a large sum and they literally don’t give a damn. Pathetic company and I truly hope they fall to their feet. But first I want my money back!
0 replies
23 months ago
Not releasing my funds because their own internal systems are ineffective.
I have money sitting in an instant money wallet that I cannot access and desperately need. I work for a company where clients can pay via cash send from any bank. So a few clients used stands bank instant money. I filled the steps in the message added the funds to a wallet and I used my own debit card to settle payments to the firm I work for knowing I can withdraw the money and put back into my account. I tried for three days I keep getting technical error , then yesterday I downloaded the instant money app first thing is it never allowed me to put my correct surname it wouldn’t accept then when I put an old surname (I’m divorced for over a decade and do not go by that name at all since then) it went through. The wallet on the app showed zero. The ussd however still shows the amount of R1650. I called at least 5 times and each time the consultant was not able to assist me or tell me what’s going on. On the last call the lady told me that it’s coz the surname Standard Bank has does not match mine. I told her firstly that ussd doesn’t ask my name n surname, and she told me it has my ID No. my ID has the correct name and surname it’s not my fault if Standard Bank doesn’t update their systems accordingly. What’s more shocking is I recently opened an account with standing bank a few months ago and went into the branch with my original id and proof of residence, so why is it that it’s not updated? I’m at a huge inconvenience now because I can’t even buy my groceries or feed my kids because they don’t want to give me my money and I get technical error please try again later for 5 days today! Please release my money to me. I will close of my accounts with you guys and move our bond and insurances as well had enough of these people
3 replies
23 months ago
Pathetic service and ****s at Pedro woodburn
Absolute worst experience First time in the app for Pedros. I ordered lunch for my brothers birthday today at 13:31, I received an sms from Pedros saying that it is being done via Uber and I can track the driver. I tracked and it was showing Brandon est delivery around 2 pm. At 13:49 Brandon called me to say that the ladies at the store said I cancelled my order I told him I did not and called the Woodbury store immediately. The lady who answered told me the order is read and the Uber guy did not come. I called Brandon back and told him the store said that it is not cancelled and he has not been to the store they waiting for the driver to pick up. He told me he was currently standing inside the store and I asked to speak to one of the staff that told him that they cancelling the order. I then spoke to her and she said they can’t give him and I can’t send my own Uber. I said I did not send my own Uber and it was just an order placed in the app and that the sms sent to me said it was sent via Uber and the link to track the order. I contacted head office customer care and while on the line it showed that the meal was dispatched with Nonhlanhla, I was tracking it and a short while later it showed that it was delivered - NO DELIVERY OCCURRED but that app is asking me to rate delivery and food. I called head office again spoke to customer care agent Thembiso and he said he would call the store to enquire what is going on and then he called back and gave me feedback that the manager Lindo has been speaking with me to resolve the issue I NEVER GOT A CALL FROM OR SPOKE TO ANY MANAGER AND THE APP SHOWS DELIVERED WHEN I DID NOT RECEIVE ANYTHING. He also said the manager had said they having a problem that they using UBER and the UBER drivers don’t get there in time! That is such a lie because Brandon was in that store and they did not give him the delivery. I believe that they are using they’re own friends and family for delivery and maybe that’s the problem. There are lies upon lies, I now got an sms that Nzamo is delivering the order it is 14:46 and the order was made at 13:30. I am very upset that the manager had even **** that he has been speaking to me. It was for lunch which ends now at 3. When I asked for a refund I was told the driver is already there, I said I didn’t want the order and asked Thembiso how long before I can get my money back he said 5-7 days. I asked for the area manager to get in touch with me I await that call. The food is now delivered when we’ve already had to make a sandwich! Thanks for nothing and for ruining our surprise. I will not buy from any Pedros in future, I live in Durban and I buy twice or more times weekly. Never have I had such pathetic service.
2 replies
23 months ago
Falsely advertising vehicle as a later model and refuse to give my deposit back.
I paid a deposit of R4000 to bid on a vehicle on WeBuyCars and bid on what was advertised as a 2008 grey Land Rover. I got a sales agreement that said black but I dis-regarded it as the dekra report matched the advert. Then I noticed that the illegible diagnostic report showed 2007 which was the only thing legible. I looked at the disc pic no disc. I then contacted land rover directly to find that it is a 2007 model and was registered in 2007 and is not a 2008 as I was lead to believe. This is a gold sticker dekra report that WeBuyCars provided and the comments on the report refer to the attached illegible diagnostic report and pictures (blank disc)also stating that it comes with a roadworthy voucher. I have proof of another vehicle I was considering buying prior to this last week and when compared the exact same thing they declare the car as a newer model than it actually is and the disc also not displayed on the dekra report. The vehicle apparently has no issues. I contacted WeBuyCars to tell them that I bid on a 2008 model and that I want the R4000 refunded because that is not a 2008 model as advertised, so it is false advertising and also falsely written on the dekra report as well however diagnostics and Land Rover itself confirms the model. It also shows with Land Rover that the vehicle was first registered in 2007. I specifically chose the car for the newer model. I was told to hold on they would put me to the correct department, after holding for 26 minutes I got put through to the Richmond branch to the same sales consultant Raees in Richmond who was trying to assist me to close the sale. I told him that it was falsely advertised and I bid on a 2008 model grey not a 2007 model and that the reports don’t match and I do not want to continue because that’s not what they are giving me, and also not whats on the sales agreement I downloaded (which thankfully I have not signed). He was polite a have no complaint against him, He went to a manager to enquire and then returned to the call and told me that his manager said straight up that I won’t get my deposit back. That’s standard auction rules, I told him that the auction also has a responsibility to advertise the correct product to the consumer. We buy cars are falsely advertising their vehicles as newer models to what they actually are which will naturally attract a higher purchase prices. I want my deposit back! I had every intention to purchase the vehicle if it was what I bid for but now I have two reports of two different vehicles with the same issue that shows me it is deliberately and knowingly done to deceive consumers. I thought if I had brought this problem to their attention they would refund me and I still intended on purchasing a vehicle from them, but one which I could see and verify the details matched, however after this ***** behaviour and reports and then the arrogance of the manager at Richmond branch it’s made me reconsider- I don’t want to do business with these people at all anymore, I just want my money back because I bid on what was advertised falsely. Whilst writing this the manager alridge called me to tell me that he has a natis report to say it’s a 2008. But that contradicts how it could be a 2008 model and registered in 2007? I bid a higher price for a newer model, I would bid lower or not at all for an older model. Also I do not have the diagnostic report and the dekra report says “During the diagnostic no active error messages were detected. (See also attached Diagnostic Report. For more information regarding the Fault Codes (DTC) and the recommended rectifications please contact the workshops of the vehicle manufactures).” at the bottom I can vaguely see dtc1 but I have no way of knowing what that error is as nothing is legible. I was ready to pay for the vehicle but now I’m very dissatisfied with all this. I want my money back.
3 replies
26 months ago
Pathetic! *****ing my money and forcing to pay customs twice or threatening that I won’t get my package which I paid for!
I have a package coming through from china and I made the payment for the customs using their eft link on the website( peach payments) on 31 March as soon as I received the email to pay.. The money went off my account immediately. I have since called almost everyday and I’m on hold for 10:00 minutes as I type this right now with no answer and assistance it send me to rate the service! What service??? as I type this. They do not answer and when they do they say they are escalating. I have emailed proof of payment as well as sent it via WhatsApp and uploaded it. Nobody gets back to me. Today I see the status awaiting payment. Nobody can tell me why the payment is not being updated. If I do not pay taxes (which I have paid but they are not allocating it, the my package gets “destroyed” . Why must I pay again? N if I don’t I will lose all the money I paid to purchase the product and the fees I paid BUFFALO? Please get back to me I’m tired of this now. I won’t just lose money I am going to the ombudsman for this. I have seen on social media many people were forced to pay twice so that their packages weren’t sent back or “destroyed” what are you doing with our moneys? Please allocate it and give me my package which I bought and paid for and paid customs for
2 replies
32 months ago
Naked insurance is the best!
I had the unfortunate experience of being ****** of both mine and my husband’s cellphones on the beach close to us, after the initial shock, I put in my claim with naked the next morning. Saiusha assisted me and was very helpful and understanding to my situation. She let me know the progress of the claim throughout the process and informed me when I needed to provide further details. It was such an absolute pleasure to deal with her. My claim was finalised in two days, start to finish and I am awaiting arrival of my new phones. I also was not able to pay the excess due to me not expecting this to happen and having added expenses this month. Naked found a solution to that as well. I am very happy with their service and highly recommend this company!
1 reply
34 months ago
STOP HARASSING ME!!!
The people keep harassing me and Bombarding me with calls and sms however I do not even have an account. I called them several times and Confirmed that I am not the person they are looking for. They say they will remove it but don’t. They are unapologetic every time. Going to take it up further as harassment if this doesn’t stop. Find the right person and leave me alone, I am keeping record of each call and have recorded all of them.
2 replies
44 months ago
Pathetic service Game Gateway!!!
If there was 0 thats what I would rate the service. I went in to purchase jewellery and walked out with nothing. I had been to customer services back and forth each time they paged and individual called "Sile or Slee" she simply never piched up and the counter i stood there with my colleague i wastwd 20 minutes in the store. The from customer services told me that the same lady was standing at the cigarette counter o went yp to her and greeted several times before she picked up her eyes from her phone to acknowledge me. I then pointed and the lady from customer services to indicate that she was calli g her ; she replied back with attitude for her to call one of two other consultants. I went back to the counter and stood again and nobody came still. The store was not busy at all. It goes without saying that i just left the store now without purchasing anything. My colleague was also there to purchase and had walked out before me. There's no help and obviously Game Gateway does not need our patronage - the way they act is as if they arent reliant on custimers to keep their doors opened!! Perhaps its staff that are on their phones
0 replies
Review Distribution
5 Star
3 (16.666666666666668%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
15 (83.33333333333333%)