GV
Gareth V
Active since Jun 2014
34
Reviews
0
Industries
Reviews
34 reviews3 months ago
Selective Enforcement and Unfair Clamping at Lanseria Drop-Off
I experienced unfair and selective enforcement of parking rules at Lanseria International Airport’s drop-off zone. I briefly left my vehicle (less than two minutes) to assist my elderly father. At the time, there were at least six other unoccupied vehicles in the same zone. A guard warned me I may be fined; however, when I returned moments later, only my vehicle had been clamped, while the other unattended vehicles were ignored. When I queried this inconsistency, the supervisor on duty, Mr Thekhwe N (Spader Security and Projects), stated that I had been warned and that the other vehicles were “not of concern.” This response effectively confirmed selective enforcement, rather than a fair and consistent application of the rules. Rules should be app**** uniformly, not arbitrarily. Singling out one motorist while ignoring identical violations is unacceptable and reflects poorly on Lanseria Airport’s customer service and governance standards. I paid under protest and request: 1. An explanation for the selective enforcement 2. Clarity on how enforcement discretion is app**** 3. Assurance that similar incidents will be prevented
0 replies
21 months ago
Sinaso is a superstar
Sinaso is a superstar. Super friendly and efficient. What a breath of fresh air! Ref nr: 733306
53 replies
22 months ago
Excellent service from Julius
Excellent service from Julius. He’s the real deal!🙌🏽
53 replies
24 months ago
Incompetence at its best
I have never encountered such a bunch of amateurs. First they refuse to conclude two deals amounting to 400k because their internal processes are more important than the customer. Despite there trading hours indicating their branches closing at 3pm, their managers in their infinite wisdom decided to shut down their invoicing 2:30pm. When I insisted on closing the deals, the managers showed me the door. Elias at Silver Lake branch is the worst. Not only does he not have any business acumen, but also severely lacks interpersonal or customer service skills. Challenging me in front of other customers. Totally ***********! I then logged multitask complaints with no follow ups or updated. Consistently making empty promises, a case in point is Sizwe from Nelspruit branch who advised yesterday that his manager approved my refund and requested specific documents to process the refund. After submitting the documents yesterday, he made a 180 degree turnaround today by refusing the refund. I really don’t know how long this business will exist with such incompetence. If you intent to buy a bricks from them, please think again. Amateurs!
53 replies
40 months ago
PnP puts profit over customers’ health
For the umpteenth time i have to return meat that is off to the PnP Little Falls store. There is clearly no quality control at this store that compromise customers’ health. The butchery manager is at a loss for words and the Store Manager Ramond De Grange is never available. Will report this butchery to the authorities!
264 replies
40 months ago
Unethical behaviour
There is new tendency where drivers call customers to ask how much they were charged and then ask for cash or cancel the trip. I experienced that now where driver cancelled the trip cause he felt it was too little. How PATHETIC!.
0 replies
43 months ago
Shameless PnP expect loyal customers to pay for their gross negligence
I have been a loyal customer of PNP for many years. I spend in excess of 50k with them annually yet they do not appreciate my loyalty. I bought two packets of chicken on Friday at their The Falls store where i conduct my shopping weekly. After storing the meet in the freezer on Friday i removed it for defrosting on Saturday night only to find the meat was off on Sunday. I then returned to the store to return but expected them to reimburse me for the fuel expenses incurred as well. I spoke to the Floor Manager, Dikeledi and Tebogo at the store and both flat out denied my request. (I was particularly disgusted by Tebogo’s negative attitudeI towards me for complaining - showing no empathy.) I then turned to Nkosasana at the complaint center who also denied my fair request. So, this is how PnP repay customer loyalty? - sell products not fit for human consumption and then expect customers to PAY for their gross negligence Shameless!
60 replies
45 months ago
Excellent service recovery
Well done Henriette on following through on my my query until my service was up and running again. Keep up the great work.
134 replies
53 months ago
Inadequate online support
I enrolled for the Business Analytics online short course through UCT in October 2021 at a personal cost in excess of 10k. Although i found the course very enriching, the support from their technical department is virtually non-existent. How do you offer an online course without any technical support? Something as basic as the ability of technicians to troubleshoot remote doesn’t exist?! Twice, i had to submit incomplete assignments due to the inability of them to resolve issues with corrupt files. Then the examiner had the audacity to dock me marks that resulted from their incompetence. What’s the role of the Success Advisor? This person or role is useless! I have escalated all my issues to him and he didn’t even had the decency to respond to me. Instead, he abdicated his responsibilities to juniors with no mandate! The tutor didn’t add much value either - only submit questions to discuss in syndicates. What a waste of resources! No UCT! Your service is extremely underwhelming for an institution that is rated #1 in Africa and among the top 200 globally. Please get your act together or abandon your online services!
0 replies
Review Distribution
5 Star
4 (11.764705882352942%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
7 (20.58823529411765%)
1 Star
23 (67.6470588235294%)