HH
Henry H
Active since Jul 2014
6
Reviews
0
Industries
Reviews
6 reviews29 months ago
BEWARE of sub-standard roof repair
Very poor work done. This company quoted R19000 to repair and seal a roof. It is a flat corrugated roof and all old *****s were to be removed, new ones inserted and sealed wherafter roof is to be painted. The new *****s were simply hammered through the old membrane used to seal them. 50% of the *****s are loose and you are able to remove them with your hand. Where there were no leaks before, there are leaks now. *****s are skew etc. The list goes on. To top this, the workers attempted to break into a vehicle parked in the garage as well as a door leading to a storage room. The locks of the vehicle were damaged and 3 had to be replaced. The owner was confronted about this and stated that his people will never do this. I told the owner, Nandre, that it had to be them as the door to the garage was open and the workers went in and out to plug in and unplug a power cord. Also the gate to the storage room was open as the workers used an outside toilet. The door and gate was not damaged. The door and gate are locked at night, it is impossible to have happened at any other time except when his workers were present. Nandre informed me that his workers are all zimbabwean. When he was contacted about the poor quality of work he simply stated that I accused him of *****ing and he does not feel like coming back. This is despite a 24 month guarantee. Please please please avoid this company. Website https://roofrepairgauteng.co.za/
0 replies
51 months ago
Worst service
In January 2018 we bought a Defy 731 stove from BMC Appliances. In 2019 the rubber gasket snapped and was replaced by Khosi, a Defy technician. In December 2019 it snapped again an was replaced once more by Khosi. During January 2020 on the 6th, 13th and 16th the gasket snapped again and eventually a senior technician, Mike, came to take photos. Mike contacted Eddie whom is situated at the local Defy branch and a job number (1261583) was allocated to our problem. In April 2020 we received a new stove after a long deliberation back and forth. During January 2021 the inside of the oven door started to fall apart. The metal sheet and glass window buckled and tore apart from the door. Eddie was contacted but was either never there or didnt care to respond to our calls. We made contact with a Madelein whom assigned job number 1537407 to the fault and confirmed a technician would come to assist. In November 2021 the technician named Macdonald arrived and advised that we need to speak to Eddie. We got hold of Eddie whom confirmed the order of a new door in December 2021. There has been no communication since, despite hundreds of calls to Defy in search of Eddie, no answer or returned calls. Same apply to Madelein. No one at Defy can give us an answer as to the wherabouts of the new door. The service is appalling to say the least. No inspection into why the previous oven' gasket kept snapping, no answer or explanation. New stove, door falls apart and the same lack of service is rendered. I am unsure if Defy is truly oblivious to the fact that their customer service is very bad or if they just dont care. I am considering approaching the Ombudsman seeing as Defy is unable to service the needs of their customers. Should Defy reply to this review, it better be with an answer and not an excuse.
53 replies
89 months ago
Incompetence
My adsl went down somewhere during the morning of Sunday 23 December 2018. I phoned 10210,the agent told me there is a network element error on the DSLAM and that no one is working and I cant log a call because no problem exists on the line. I phoned again 2 hours later, this time the agent told me that technicians work 24/7 and that the reason why the DSLAM is down is because technicians are working on it. Monday 24th I logged a call online and received reference number ********** 6. I phoned again on the evening of the 26th and the agent told me that the exchange is down and that he would mark the open fault as urgent. Today 27th I called one of the technicians whom informed me that he has not received a fault for the problem and that nothing can be done if he does not get a call logged. I phoned the call centre again, now all of a sudden the call was logged today abd the problem is my modem because they cannot find any problem. I tested the modem on a working line, synced with no problem. The level of incompetence amongst call centre agents is astonishing. I logged another call today, other houses in the area is also affected and calls have been logged for them too. So if its not my modem and its not telkom, is it a ghost then?
0 replies
103 months ago
Unable to view archived statements
I recently had to acquire a statement from March for proof purposes. I logged into online banking and was unable to recall any archived statements. I phoned the help line which told me that my option to receive archived statements was switched off. and to inquire at my branch. I went to the branch in Vanderbijlpark, stood in the queue for an hour and Hloni at customer services was quite shocked to hear my query. She informed me that she has never of any option like that which needs to be activated and she cant even access my statements inside the bank. This is quite a concern as this is after all a system implemented by the bank. I had to eventually leave due to other obligations and Hloni said she would phone me back regarding the query. After a few days past, I never had any feedback from Hloni and decided to email the complaint department. The complaint was accepted and i was contacted 11 DAYS later via email by Caleb Buys whom informed that the complaint have been resolved. I disagreed with the way in which it was handled and the time it took to get back to me. today i tried to access my archived statements and guess what, they are still unavailable. If my own bank cannot assist me regarding a process, implemented by them, unbeknownst to their employees who cannot access a client's details inside the bank, should I rather consider a bank which is able to?
61 replies
103 months ago
No response
Previous complaint- "I upgraded in May this year and I had a "cell band 3" insurance option from one of the vodacom subsidiaries on my account. I cancelled this whilst I was in the store doing the upgrade. I asked the consultant to make sure it is cancelled. He showed me the proof and I signed for this. On the June invoice I saw this "cell band 3" reappear.. I phoned once again and I was assured that there is no insurance policy active on my account. August suddenly I get two amounts debited from my account for insurance, then in September a single amount again. After numerous calls to vodacom and vodacom failing to phone me back, I eventually reached the insurance policy claims department where I spoke to Celeste. She told me that I had to reply to an sms with yes or no if I want my insurance to continue or to "automatically" activate it again. I NEVER HAD INSURANCE!! It was cancelled 2 months prior already. These deductions was made unlawfully and constitutes theft in my view. How many other customers do vodacom give "automatic" insurance to whom doesnt, even realize it like I do? Its shocking that you now have to double check your vodacom invoice to make sure there is no unauthorized "automatic" packages suddenly added onto your account." So after Rudi-Jo contacted me and told me that the credit for the insurance deductions have been played off against my "confirmed" outstanding vodacom account, I had to stand in a bank queue for an hour, to get a statement, Proving that the "confirmed" non-payment had in fact gone off as all my debit orders go off. I replied to his email, as he instructed, with the proof but in 11 days time, he has not responded. This is the 3rd time now that I have proved vodacom wrong after being treated like a thug by them. Can someone with authority to resolve the matter please contact me. Vodacom's excuses are running out now and so is my patience.
122 replies
104 months ago
Unauthorized deductions
I upgraded in May this year and I had a "cell band 3" insurance option from one of the vodacom subsidiaries on my account. I cancelled this whilst I was in the store doing the upgrade. I asked the consultant to make sure it is cancelled. He showed me the proof and I signed for this. On the June invoice I saw this "cell band 3" reappear.. I phoned once again and I was assured that there is no insurance policy active on my account. August suddenly I get two amounts debited from my account for insurance, then in September a single amount again. After numerous calls to vodacom and vodacom failing to phone me back, I eventually reached the insurance policy claims department where I spoke to Celeste. She told me that I had to reply to an sms with yes or no if I want my insurance to continue or to "automatically" activate it again. I NEVER HAD INSURANCE!! It was cancelled 2 months prior already. These deductions was made unlawfully and constitutes theft in my view. How many other customers do vodacom give "automatic" insurance to whom doesnt, even realize it like I do? Its shocking that you now have to double check your vodacom invoice to make sure there is no unauthorized "automatic" packages suddenly added onto your account.
183 replies
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5 Star
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4 Star
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3 Star
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2 Star
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1 Star
6 (100%)