GM
Gerhard M
Active since Jul 2014
3
Reviews
0
Industries
Reviews
3 reviews58 months ago
Bad customer service
zero customer service Order #87834590 Ordered 18 May 2021Cancelled Placed an order on the 18 May 2021 as there was a special, issue between them and the bank. Nothing on my bank side and refered back to them. After the 4th up and down send details to them again for them to sort through their bank. Eventually I got my money back after 11 days. They said they will check if they can still do the special for me when the money is back in my account, the Special was gone and they had no interest in helping. Just a oh sorry lame ass apology. There are lots of other places I will spend my money and seems you guys are not interested. Since the complaint I've spent over R11k at all other places just for messing me around and giving a lame ass excuse.
0 replies
70 months ago
Great service
Thanks to Maduvha for helping get my premium down and for the fast efficient service.
53 replies
78 months ago
Flat Beer and non existent customer service
01/11/2019 I have complained re flat beer on your web site contact form and have not even received a reply, also on twitter and no reply received. Lets try here and see if your customers really matter. Sent complaints around the 10th Oct. Nothing more disgusting than a flat beer. End Jun 2020, 9261516D0111 Windhoek draft. 13/11/2019 We now a month later since I reported it and 2 weeks since messenger complaint and I haven heard a thing regarding my complaint. Seems my favorite beer brand doesn't care about complaints. 20/11/2019 Another week later so 3 weeks and no response. Original email was sent around 10th October. Meaning we at a month and a half and no feedback. Great customer service They keep saying they will send to customer service to follow up, I forwarded the serial nrs and photos requested by them, sent them some more request on the query but nothing is being done. Seems I have to change my beer brand as they don't care.
0 replies
Review Distribution
5 Star
1 (33.333333333333336%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
2 (66.66666666666667%)