CC
Catherine C
Active since Jul 2014
21
Reviews
0
Industries
Reviews
21 reviews4 months ago
Disgusting service and NO communication
Have been waiting for Matrix and Beame to get in touch with me to supply me with the audio conversation between us regarding the contract that they sold me. I have emailed and called and NO RESPONSE TO MY REQUEST AT ALL. POOR.
53 replies
4 months ago
Excellent Service!
Had the pleasure of getting great advice and excellent information from Yvonne Wolhuter from the dealership and managed to secure an excellent understanding of what I wanted needed vs what I wanted and what I could afford. If you are in JHB and in the market for a car, please do give Yvonne and the Suzuki Rivonia team a visit.
0 replies
5 months ago
Vodacom Musgrave - Superior Service.
The team at the Musgrave Branch are absolutely fantastic and are the most helpful and knowledgeable group from Vodacom I have ever dealt with. Wonderful human beings with empathy and understanding. They recently had a store upgrade and it looks great. Will always only deal with them. Thank you all. #BlackFriday
53 replies
5 months ago
Matrix/Beame - Misinformation
My old contract with them expired and I never cancelled, but downgraded to a monthly subscription. Now that I have sold the car, I have been told that I have to pay a huge settlement fee! It was not stated anywhere on the contract information that was sent to me that its a 36 month contract and no direct link is available to the T's and C's in the email to explain this. This is unacceptable and I do not recall the consultant who sold it to me telling me this at all! I would never have agreed to this if it was the case. I will NEVER buy this or any brand-related trackers again.
106 replies
5 months ago
Easy ordering but long lead time
Easy ordering but long lead time. Amo was very helpful and apologized forbthe delays. Good quality bed, but excellent delivery service from Victor and Sibongiseni. Very helpful and chatty, smart and efficient. Thank you.
53 replies
16 months ago
Always ready and willing to help
Always ready and willing to help. No questions asked, just there and ready! Helped me to pay my December debit order early so that I don't have to Januworry!! They are one of the best companies for single item insurance for people like me. Naked is seriously the best.
56 replies
40 months ago
Pathetic Service for a New Customer
Promised the world by Kathleen Englebrecht on the 8th of December 2022, she took down all our personal details to not be heard of again. Cannot get through to the 0860 939493 number, no one bothers to answer. Pathetic.
0 replies
44 months ago
False advertising!
Signed up online to upgrade after giving them one last chance to fix their mistakes they made previously - only to find out that I was misled by Vodacom with false advertising, I moved to cancel my contracts, which I should have done a long time ago and then they magically made the deals 'sold out' over the weekend whilst they fixed whatever they *****ed up. I have no more words.
400 replies
45 months ago
FIX THE PROBLEM - don't just take my money!
1. We have been to 3 different Vodacom Stores in Durban and they have been NO help - full of lazy, rude keyboard artists. 2. We have called the: 1. Upgrades Line 2. Cancellations Line 3. Repairs Desk 4. IT Desk 5. Customer Care Line For the past 13 months and NO ONE from Vodacom is prepared to help RESOLVE the issue and no one seems to understand that we need the core issue resolved and NOT the line just upgraded. We have been trying to upgrade my father's cellphone number since July last year and every time we try to do it - it gives us as error message. I have tried from multiple devices, using multiple browsers, as well as the app - and still it gives me the same issue. I have also tried logging in and processing a contract for my Dad online and then checking out - but still it gives me the same error message. When we get hold of the contact numbers and outlets mentioned above - they all say that from their side, they are able to upgrade the line and there are no issues whatsoever. There is obviously an issue with the online profile, possibly the backend coding/algorithms or something that needs to be addressed please. Almost like the backend profile needs to be deleted and renewed. *Please can this be looked at and resolved BY SOMEONE FROM VODACOM who has an investigate, problem-solving braincell available, instead of just saying to us that you will do the upgrade for us? I do not want to go into a store to do the upgrade, nor do I want to do it over the phone. I want to be able to do it online as my Dad is a pensioner, a covid-risk and its extremely inconvenient and unprofessional that something so simple cant be fixed properly. My family have been loyal clients of Vodacom for more than 25 years (check your records). I want this problem to be fixed, not just the upgrade done. *DO NOT BOTHER CONTACTING US IF ALL YOU ARE GOING TO DO IS TRY TO UPGRADE THE LINE FOR US - I WANT THS PROBLEM FIXED!* And if you can't be bothered to fix the error message - I will cancel EVERY contract and phone that I have with you and move to your competitor. Regards
402 replies
49 months ago
Pathetic - Failure to Care
Have been trying to fix my Dad's contract for 4 years now and still more than a month of waiting since I raised the request - we are unable to upgrade his phone online. No one has bothered to help or get back to us about what is happening. Absolutely pathetic service and we have all been loyal Vodacom customers for more than 20 years.
222 replies
Review Distribution
5 Star
4 (19.047619047619047%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
3 (14.285714285714286%)
1 Star
14 (66.66666666666667%)