Active since Jul 2014
Absolutely superb service from Celeste. Would highly recommend this dealership.
The rooms and lodge are stunning but that’s where it stops. You get the impression the food and beverage side is run on a shoe string budget. The alcohol in the all inclusive package was sub standard and in low supply. The champagne you don’t finish at night gets served to you the following lunch time completely flat and with an arbitrary wine cork in it. The morning game drive snacks consists of dry homemade biscuits and that is as good as it gets High tea is non existent and game drive sundowners consist of peanuts and some dry wors. Far better value and service can be gotten at Lion Sands or Singita for the same price but Phinda is a distant one star cousin in relation to Lion Sands and Singita
SAPools recently renovated our swimming pool. They forgot to seal the back of the new lights they installed. They refused to repair the lights until they were sure they were the cause of the leak & in the meantime we lost 70 000lts of water & our new black marbelite cracked. The cracks have been repaired but the marbelite doesn’t look the same & the lights sealed. The job wasn’t supervised at all. The lights have started leaking again & we are calling in a different pool company to help us. I wouldn’t recommend SAPools to anyone.