UM
UNATHI M
Active since Jul 2014
4
Reviews
0
Industries
Reviews
4 reviews31 months ago
HAPPY HOUSES ARE ****** AND ********* BUSINESS PEOPLE
I rented a place from a real estate company called Happy Houses and I was very unfairly treated during the period of the lease agreement. The name of the agent I was dealing with is called Ade Ibrahim and it looks like he is running this *****ed business with his wife. He is so ********* and dishonest its actually shocking. The first incident which raised red flags for me was when we had no electricity in my unit despite other units having electricity and we were able to verify that none of the appliances in the house tripped the plug. He gave me the run around and eventually told me that I need to call Impact meters to sort out the power issue. I was taken aback by this because I am a mere tenant so they should be the ones calling Impact meters and getting the issue sorted. Eventually he did call an electrician after I insisted that he does and he told me that I would be responsible for the call out fee. When the electrician arrived, they informed us that the power is probably tripped in the outside box and only Impact meters can fix that. I then called Impact meters and they did establish that the power had tripped in the outside box and they sorted that out. I was then told by this very same Ade that I will be liable for the call out fee for the electrician. Why was I being made to pay for a callout fee of an electrician when they should be responsible for any issues that arise in the unit provided that they are not due to negligence. I paid that R650 and tendered my notice to cancel the lease because I felt very upset about this incident. When I moved out, I painted the unit and made sure that I leave it as clean as I possibly can. When the move out inspection occurred, I was told that I need to replace the kitchen sink mixer because it is dripping. Strange enough I did not find it new when I moved it so I would have expected that they will replace it because the dripping was a result of normal wear and tear and not any negligence. I was also told to fix a cracked window in the lounge and I fixed it and replaced the sink mixer despite feeling like I should not have been made to replace the sink mixer. Those were the only two items that were brought to my attention during the move out inspection. When the time came for this agency to refund my deposit, I was told that they would deduct R1500 from my deposit which was a cleaning fee for paint marks that they supposedly found after the painting was done. Mind you, this agent was there to do a move out inspection after the painting was done and he never once brought to my attention any paint marks. The only paint marks which were there were old and did not even match the paint on the walls but they were not noted during the move out inspection. Suddenly a month after I moved out, I am made to pay a whopping R1500 which is supposedly a cleaning fee. Mind you I am in communication with the new tenant and she also confirmed that when she moved in there were old paint marks which didn't match the paint on the walls and she said they have not been cleaned since she moved in. So its evident that these people merely just made up these paint marks and took money from my deposit without authorization. I asked them for pictures of these so-called marks as well as an invoice which shows that someone was really paid R1500 to clean these marks but I have not received any response from them. All I want to do is warn people not to do business with this ***** named Ade Ibrahim who works for Happy Houses. I actually suspect that its his company because only himself and his wife named Shadi Neshat are on the company profile. I intend to report them to the rental housing tribunal and also take them to the small claims court because what they are doing is theft.
0 replies
53 months ago
Telkom Failed to come and activate my Fibre Connection
I am utterly disappointed at the poor service delivery I have received from Telkom. I placed an order for a new Fibre connection via their call centre on Thursday, 09 December 2021. The router was delivered by CourierIT on Monday, 13 December but to this day I have not received any correspondence from Telkom to advise whether they will set up the router this year or if they have gone on a freeze period and can only do it next year. Mind you I work from home and need a high speed reliable connection 24/7 and I live with kids that are used to streaming their favorite cartoons anytime which also keeps them occupied and out of my 'hair'. I have spend over R400 on data with the the hope that my Fibre will be connected some time soon but no luck. This is very frustrating and an expensive exercise for someone who just moved out of a complex that had high speed reliable Fibre from Metro Fibre. It's such a pity that Metro Fibre has not infrastructure in my new address because I never had any delays from them. I have been waiting for some form of communication from Telkom to no avail. The least Telkom can do is keep me posted because I will be paying for the service, they won't be doing me a favor for crying out loud.
0 replies
131 months ago
I EXPERIENCED VERY POOR CUSTOMER SERVICE
I WAS INVOLVED IN A CAR ACCIDENT ON FRIDAY, 3RD JULY AND ON MONDAY, 06 JULY I SUBMITTED A CLAIM AND REQUESTED CAR HIRE URGENTLY BUT I ONLY MANAGED TO GET A CAR TUESDAY, 07 JULY BUT I LET THAT ISSUE SLIDE. BUT SINCE SUBMITTING MY CLAIM ON THE 06 JULY 2015 UNTIL THE 13TH JULY 2015 I HAVE NOT RECEIVED ANY CORRESPONDENCE FROM ALEXANDER FORBES WITH REGARDS TO MY CLAIM. I DO NOT KNOW WHETHER ASSESSMENT HAS BEEN DONE AND AUTHORIZED OR NOT. I SENT AN EMAIL ON THE MORNING OF 13TH JULY 2015 FOLLOWING UP ON CLAIM BUT I DID NOT RECEIVE ANY RESPONSE. APPARENTLY THE PERSON HANDLING MY CLAIM IS ON LEAVE, THIS IS VERY POOR CUSTOMER SERVICE. I AM HIGHLY ANNOYED AT THE MANNER IN WHICH MY CASE WAS HANDLED,. I INTEND ON CHANGING INSURANCE AS SOON AS MY CLAIM IS FINALIZED BECAUSE I CANNOT HANDLE ANY FURTHER MISHAPS AND LACK OF CORRESPONDENCE FROM THIS COMPANY. THIS IS APPALLING CONSIDERING THAT I AM A PAYING CUSTOMER WHO PRIDES HERSELF IN EXCELLENT CUSTOMER SERVICE.
75 replies
133 months ago
INCORRECT QUOTE AND FAILURE TO DELIVER GOODS
ON MONDAY 23 MARCH 2015 I SUBMITTED A REQUEST FOR REMOVAL QUOTES ONLINE FOR A DISTANCE FROM CAPE TOWN TO JOHANNESBURG USING THE FOLLOWING WEBSITE: [URL Removed] AND SUBSEQUENTLY ATTACHED MY INVENTORY LIST WITH ALL THE GOODS THAT NEEDED TO BE TRANSPORTED. <br> <br> ON THE 25 MARCH 2015 I RECEIVED AN EMAIL FROM CLASSIC REMOVALS WITH A QUOTE OF R2724.60 WHICH I ASSUMED WAS FOR ALL THE GOODS AS SET OUT IN THE INVENTORY LIST, THE GOODS WERE THEN PICKED UP ON SUNDAY 26 APRIL 2015. WHEN THE GOODS ARRIVED IN JO'BURG I WAS TOLD THAT I HAD BEEN INCORRECTLY QUOTED ON THE GOODS AND NEEDED TO PAY A FURTHER R1899.00 WHICH I REFUSED TO PAY BECAUSE THE MISTAKE WAS ON THEIR PART NOT MINE.<br> <br> NOW THEY HAVE REFUSED TO DELIVER MY GOODS TO THE AGREED DESTINATION UNLESS I PAY THE BALANCE. THIS HAS INCONVENIENCED ME SO MUCH BECAUSE I NEED MY GOODS AND I PAID THE AMOUNT THAT I WAS QUOTED ON AND SHOULD NOT BE HELD LIABLE FOR A MISTAKE THAT WAS NOT MADE BY ME. WHEN I TRIED TO NEGOTIATE PAYMENT TERMS THEY DID NOT GIVE ME THE TIME OF DAY OVER A MISTAKE THEY MADE. THIS IS APPALLING CUSTOMER SERVICE.
0 replies
Review Distribution
5 Star
0 (0%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
2 (50%)
1 Star
2 (50%)