MS
Masego S
Active since Aug 2014
15
Reviews
0
Industries
Reviews
15 reviews19 months ago
Urgent Complaint Regarding Poor Service and Unauthorized Charges
I am writing to express my extreme frustration and disappointment with the service I have received from FNB. My experience has been nothing short of appalling, and I feel compelled to bring these issues to your attention. I had a Chegg membership, which I paid for using my FNB credit card. When my card expired, FNB delivered my new card to the wrong address and contacted me at the incorrect number. Despite my efforts to resolve this issue, I found it incredibly difficult to get any support from FNB. Since the beginning of September, I have been charged R16 daily for a transaction I cancelled with the online supplier. I have contacted your service department countless times, only to be told that I should contact the supplier directly. To make matters worse, a representative named Bongiwe rudely informed me that I should sort this problem out myself, as FNB was not involved in the original contract. This level of service is unacceptable. It is outrageous that FNB deducts R16 from my account daily for a cancelled transaction. I demand immediate action to stop these unauthorized charges and a full refund of the amounts deducted since the beginning of September. I expect a prompt and satisfactory resolution to this matter. If this issue is not resolved immediately, I will have no choice but to escalate my complaint to higher authorities and consider switching to a different bank
53 replies
27 months ago
****ty Service FNB Wealth Car Insurance Brokers!!! STAY AWAY
Two months after lodging a claim (10 December 2023) for my car windscreen replacement, I'm still waiting for FNB guys to decide whether they want to repair or replace it. The entire wealth insurance brokers team must account for the “INTENTIONAL DELAY” in processing my claim. Being a loyal FNB client these days means getting BULL**** service from every angle.
58 replies
27 months ago
Cartrack Sold My Car Tracking Device Without My Consent
I have submitted a de/reinstallation request to CarTrack and was told the process will take a week. 7 weeks later, after countless back & forth calls with their customer service agents. I got a call from Cartrack customer service informing me that the owner of my old car (Audi) would like to keep the tracking device. The same tracking device I requested to be uninstalled. I rejected this and requested that we proceed as per my original request. Tell me why I'm still waiting for the fitment of the tracking device on my new car. THEY SOLD THE TRACKING UNIT AS A PACKAGE TO THE OWNER OF MY OLD CAR. NOW I HAVE TO COUGH OUT MONEY FROM MY POCKET TO START A NEW CONTRACT DESPITE BEING WITH THEM FOR OVER 5 YEARS.
58 replies
29 months ago
FNB Private Bankers: Excellent @ Upselling FNB products. No time for support services
Getting timely support from private bankers is an extreme sport at FNB, yet we are paying for this service. I was advised to make any finance-related applications (vehicle, home, Solar &&&) via the FNB app for better rates and possibly some ebucks rewards. I made an application via the app last week and got rejected for this “specific” vehicle I wanted to purchase. However, an external party (a dealer) gets approved by my bank and then rips me off( horrible interest rate) on an application I made but my bank rejected it. FNB + Wesbank = Same Group. Could you explain what kind of *****edness this is? Where is my private banker when needed? Nowhere to be found!!!!!
129 replies
44 months ago
How Can We Mess With You.
Three weeks after receiving this automated response, I am still waiting for updates regarding the seamless process they claim to have when applying for a Homeloan Readvance Loan. The application process is a NIGHTMARE! " Dear Valued Customer FNB High Priority Complaint reference 47****2NF has been sent to the Customer Resolution Centre. 0875759408. A Consultant will contact you within 24-48 Business hours. " FNB is doing what they do best, overpromising and underdelivering, sending you from pillar to post. "How can we mess with you" should be their slogan for prospective clients to know what to expect.
268 replies
44 months ago
FNB Private Banking Service is TERRIBLE - Don’t Waste Your Money
Made an application for a homeloan re advance, almost a week ago & didn’t receive any correspondence from FNB or whatsoever. I then contacted my private banker to find out what was going on and he didn't bother replying to me. Adding insult to injury, the bank charges exorbitant fees for this nonexistent service. Private banking is a USELESS. Using secure chat I followed up on my application. My application was declined, but one of your agents at Private Client Services couldn't explain the reason why? He copied and pasted a message that made no sense on the chat and left me to figure it all out on my own. Does this service constitute private banking?
74 replies
71 months ago
How Can We Mess Up Your WEEK - NEW FNB Slogan
A week later, iam still waiting for my business account number to be reactivated despite submitting ALL the rquired documenys on time. FOR ***SAKE IAM LOSING BUSINESS OPPORTUNITIES DUE TO YOUR INCOMPETENCIES. I CANNOT BE CONTACTING YOU DAILY, REMINDING YOU TO DO YOUR JOB AND YOU GUYS ARE STILL FAILING TO DO SO. I hope this will be sorted out before close of business today!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
105 replies
82 months ago
How Can We Disappoint You Further - The New FNB Slogan .
Truth be told, FNB private client service is just a marketing GIMMICK. Iam urging potential clients to never be tempted into having an FNB "Black card & a private banker" as they come with NO VALUE @ ALL. Just a waste of your money! 3 days later! @Zizi Mashiya - Iam still waiting for your response with regards to my vehicle application. Even if my application was declined, i stall prefer to being kept in the loop, not the silence. Something that takes less than an hour to get from your system is taking days to complete. I have decided to go ahead with the ABSA deal, the least you can assist with is to go ahead with my account downgrade. Lets see how many months it will take you to complete this.
105 replies
84 months ago
Audi Hatfield - Fraudelent Finance Deals
FRAUDULENT ACTIVITIES HAPPENING @ THIS DEALEARSHIP. Their sales representatives sell you dreams and unnecessary **** just so they can make a sale. NEVER buy your car from dealership if you know what's good for you. Traded my car in with them last year September but they never settled the full outstanding amount on my car. ABSA only notified me about this today - almost a year later. ***
0 replies
84 months ago
Private Client Downgrade - Complete Waste of Money
Almost a week later and iam still waiting for the FNB Private Client consultant/banker to assist in downgrading my account. Im paying ~R450 p/m but see no value from FNB at all, NOTHING AT ALL besides having a mere plastic Black Card. #Useless The only thing good that i have with FNB, is their H/L account but my banker can't even assist me in utillising this account to my benefit. Last year , FNB declined finance for my car- ABSA approved the deal with a very reasonable interest rate✔, FNB declined Credit Card limit increase - Yet again, ABSA came to the party. Private Clients account is a JOKE.
112 replies
Review Distribution
5 Star
4 (26.666666666666668%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
11 (73.33333333333333%)